The Director, IP Recordals will shape and lead the delivery and customer engagement model for our global Recordals service. This senior role focuses on implementing a scalable Target Operating Model, ensuring our clients receive consistently exceptional support and guidance. You’ll play a key part in strengthening customer confidence, encouraging use of our IP Solutions Digital Platform, and driving ongoing process improvements to keep the service efficient, reliable, and future-ready.
Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.
Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.
Responsible for managing the delivery of professional services to customers. Leads the Professional Services and Technical Account Management (TAM) teams. Implement service strategies, maintain operational standards, and optimize tools and methodologies.
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it.
Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.
Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.
Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.
Act as the primary owner for national-scale residential solar financiers and O&M providers.
Lead, mentor, and scale the Residential Client Success Management (CSM) team.
Collaborate with internal technical and financial teams to ensure client portfolios meet performance guarantees.
Omnidian, Inc. is a fast-growing tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. With passionate teams and innovative technology, they are building a more sustainable future and creating an amazing customer experience.
The VP will lead a global team delivering high-impact AI engagements. Build and lead a team that takes customers from vision to execution. Define scope, outcomes, and deliverables for co-innovation and deployment acceleration workshops.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Accountable for achieving business goals, such as account growth, profit, and customer satisfaction.
Develop and execute strategies aligned with Viseven's marketing to drive upsell tactics and grow revenue.
Provide direction for internal operational activities, including staff development and project management.
Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009, with over 700 professionals worldwide.
Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
Lead ClassDojo’s post-sales motion across onboarding, implementation, and long-term partnership management.
Oversee a team of district onboarding managers and district partnerships managers.
Set the strategic vision for the Success team and define key performance indicators.
ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally use it to share what’s happening throughout the day.
Define and build customer support processes. Promote brand recognition and loyalty. Oversee the workforce management of the customer operations team.
Figure is transforming capital markets through blockchain and proving that blockchain isn’t just theory, it’s powering real products used by consumers and institutions.
Drive operational excellence, cross-functional alignment, and execution of high-impact initiatives.
Act as a trusted advisor, thought partner, and operational backbone for the GVP and leadership team.
Lead critical planning processes, drive strategic initiatives, and bridge communication gaps.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. Their intelligent cloud-based platform connects people, systems, and processes, empowering organizations to work smarter, faster, and better; serving over 8,100 customers including 85% of the Fortune 500®.
Lead a team of Credentialing Specialists and Operational Analysts to ensure efficient credentialing file processing. Provide coaching and training to strengthen credentialing knowledge and regulatory understanding. Monitor contractual Service Level Agreements, turnaround times, and quality metrics; drive corrective actions to maintain compliance.
Certify is on a mission to change how the US healthcare industry deals with provider data, aiming to reduce healthcare costs by streamlining access to this data.
Be the strategic liaison for clients and McFadyen Digital.
Shape and execute our client partnership vision and influence revenue.
Collaborate with the senior executive team and cross-functional stakeholders to achieve goals.
McFadyen Digital is a leading global ecommerce advisor and implementor. During their 37 years in business, they’ve digitally enabled over 300 enterprise clients, including 10% of the Fortune 500. For many years they have been certified as a “Great Place to Work” which is attributed to their great team of several hundred employees.
Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.
Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.