Provide advanced technical support for customers developing embedded systems, IoT devices, and complex software using simulation and virtualization technologies.
Troubleshoot complex hardware and software issues, perform root cause analysis, and maintain lab environments with Intel Simics and QEMU.
Collaborate with engineering teams, manage escalations, and create technical documentation and training materials for customers and colleagues.
Build and debug emulation models from RTL designs using synthesis, partitioning, and routing tools.
Develop automation tools and workflows to streamline emulation setup and increase verification efficiency.
Collaborate with design, validation, and software teams to resolve complex technical issues and support SoC bring-up.
This company focuses on SoC and IP development using hardware emulation and verification for next-generation silicon. The team is collaborative and high-impact, working with advanced emulation platforms and multidisciplinary engineering teams.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Collaborate with U.S. government agencies and public sector customers to resolve complex GitLab issues in secure, air-gapped environments.
Perform deep technical investigations using Linux tooling and GitLab internals, tracing issues across infrastructure, application, and code paths.
Create clear documentation, build internal support tools, and participate in on-call rotations for compliance-focused deployments.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. Trusted by more than 50 million users and over 50% of the Fortune 100, GitLab fosters a high-performance, inclusive culture driven by values and continuous knowledge exchange.
Manage and mentor a small team of Technical Support Specialists while handling day-to-day customer issues.
Own support operations, including ticketing systems, SLAs, knowledge base, and escalation paths.
Collaborate with Sales, Product, and Engineering to improve customer experience and drive product adoption.
SimX develops virtual and augmented reality medical simulation training used by physicians, nurses, and paramedics to reduce medical errors. The company is fast-growing and was acquired by Madison Industries, with its technology deployed across leading hospitals and over 50 US Military installations.
Investigate real product, integration, and configuration issues by reproducing problems and testing hypotheses.
Work with APIs, HTTP, browser behavior, cloud integrations, and logs to understand how systems connect.
Own the customer's experience by communicating clearly and collaborating with Product and Engineering teams.
Sprinto is an autonomous trust platform that centralizes compliance, audit, and risk management via AI-driven automation. Founded in 2020 and trusted by over 4,000 organizations, Sprinto is a fully remote, ownership-driven team with a focus on learning and impact.
Provide Tier 1 technical support to customers through phone and email, troubleshooting issues with a leading learning management system.
Investigate and document reported technical issues, escalating complex cases to Tier 2 support when appropriate.
Collaborate with internal product teams and participate in a rotating on-call schedule to support high-severity incidents.
They provide a leading learning management system (LMS) to educational institutions, helping them maintain reliable digital learning environments. The culture is customer-focused and collaborative, with a distributed team working remotely.
Install, configure, and maintain VMware vSphere and VCF environments.
Support Nutanix, Hyper-V, and OLVM/KVM environments and apply security best practices.
Monitor health, resolve incidents, and automate tasks using Python, PowerShell, and Terraform.
Pragmatike is an IT services company specializing in virtualization, IT infrastructure, and IT services. It supports enterprise customers through long-term projects and promotes a fair, transparent, and inclusive recruitment process.
Lead architecture and implementation of Greyspace, a simulated internet for SimSpace cyber ranges.
Build distributed services and realistic network behavior including DNS, TLS, web, and mail.
Drive technical standards, mentor engineers, and partner cross-functionally to deliver production-grade systems.
SimSpace provides a realistic cyber range platform for training, testing, and validating AI-ready defenses. Founded in 2015 by U.S. Cyber Command and MIT Lincoln Laboratory experts, it values human-centered culture and continuous growth.
Lead and develop a distributed engineering organization across multiple time zones.
Drive technical roadmap and engineering excellence for scalable, secure, observable systems.
Foster ownership, continuous learning, and reliability practices across engineering teams.
They build developer tooling for identifying security vulnerabilities and code quality issues early in the development lifecycle. A distributed, collaborative culture across Canada, US, and Europe, emphasizing ownership and continuous learning.
Own firmware architecture and technical direction for ESP32-based connected devices across the full lifecycle.
Lead project planning and act as the primary firmware technical contact for clients, translating needs into specs.
Mentor engineers, establish coding standards, and improve testing, automation, and release processes.
The company builds innovative connected devices for commercial, industrial, and consumer applications. Its collaborative engineering team works fully remotely and values technical ownership, mentorship, and production-ready delivery.
Troubleshoot and solve customer technical issues on the Wiz platform using collaboration and transparency.
Identify escalations and manage incident requests with engineering teams while creating scalable support solutions.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Wiz secures cloud and AI applications by connecting code, cloud, and runtime in a single platform. Trusted by over 65% of the Fortune 100 and powered by Google, it's one of the fastest-growing startups with a culture that values world-class talent.
Architect and implement bare-metal C firmware for RISC-V management cores in AI/HPC networking silicon.
Establish secure firmware loading, engine initialization, and multi-die support with robust validation.
Provide technical leadership, define hardware/software interfaces, and integrate AI-assisted engineering tools.
The company develops next-generation networking silicon for AI and high-performance computing infrastructure. It fosters a collaborative, technically ambitious remote engineering culture with a focus on innovation.
Serve as a technical subject matter expert for building automation and control technologies.
Support System Integrators, end-user customers, and sales teams with technical guidance and training.
Collaborate with engineering and product teams to drive adoption of IoT, APIs, and containerized technologies.
Our partner provides building automation and control technologies, helping system integrators and customers adopt IoT and API-driven solutions. The company fosters a collaborative, team-oriented remote culture with opportunities to learn from experienced technical professionals.
Support retail and VIP users on the App, Website, Desktop Client, and API.
Troubleshoot and resolve technical issues using logs, databases, monitoring, and code.
Build and maintain internal tools and automation, including AI-driven ones.
Binance is a leading global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in more than 100 countries, the company offers a diverse range of digital-asset products and services and maintains a flat, results-driven culture.
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Design and develop software integrating wired/wireless devices in automation systems with Embedded Linux, C++, and Python.
Troubleshoot complex embedded issues and implement CI/CD pipelines for device workflows.
Collaborate with global teams on architecture, IoT protocols, and open-source contributions.
An international engineering project focused on advanced embedded systems and IoT solutions. The team works in an agile, collaborative environment with global product and development teams.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.