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InStride is seeking a highly motivated Sr. Client Success Specialist to support the team developing partner relationships and growth strategy, delivering on annual targets and retention/impact objectives,identifying expansion opportunities and improving overall client happiness. Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships with their partners.
The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. As an Associate Account Manager (AAM), you will be responsible for an assigned book of business supporting the account management team with daily activities that enable complete post-sale success and customer satisfaction. The Associate AM tackles day to day client and team needs, including escalation research, data reporting, and implementation support activities.
Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration. Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities. Proactively identify opportunities to scale client accounts.