Be the primary point of contact for new clients during the website onboarding process. You’ll lead customer communications, coordinate internal project milestones, and ensure timely and successful website launches. This role is critical in delivering a smooth, professional onboarding experience—turning each new website project into a seamless and satisfying journey for our clients. You'll manage timelines, surface and resolve roadblocks, and provide best-in-class service from project kickoff through launch.
Execute core editorial workflows and researcher engagement activities that ensure a smooth, high-quality experience for editors, authors, and internal teams including coordinating editor requests and responding to editorial office queries. Drive submissions to AIP Publishing and Member Society publications using established workflows. Maintain accurate records to support internal reporting.
Lead the implementation, configuration, and ongoing management of Totango, our Customer Success platform. This role will play a critical part in ensuring the platform effectively supports customer engagement, adoption, and retention strategies. Align Totango’s capabilities with business objectives, streamline processes, and optimize system performance. Collaborate with cross-functional teams to enhance customer journey tracking, automate workflows, and drive business insights.
The Program Specialist plays a pivotal role in supporting and enhancing the operational efficiency of the Explorer team. This role is responsible for managing key initiatives related to rostering, contracting, and campaign execution while proactively identifying opportunities for process improvements. The Program Specialist collaborates cross-functionally with internal and external stakeholders, ensuring seamless execution of projects, maintaining high-quality deliverables, and driving continuous operational excellence.
The Salesforce Administrator will be responsible for managing and ensuring the accuracy of sales data within Salesforce and supporting tools, maintaining data integrity and ensuring that Opportunities, Orders, and Leads are clean, accurate, and up-to-date. This role is data-centric, handling data quality, deduplication, and lead management workflows to ensure efficient and accurate sales reporting and forecasting.
The Director of Learner Affairs will lead the establishment and management of our Department of Learner Affairs at Per Scholas, designing, implementing, and overseeing systems that ensure an equitable, safe, and supportive learning environment for all Per Scholas learners. This role involves initial hands-on involvement of existing processes, while concurrently working with the SVP of Learner Success in developing the departmental framework.
We are seeking a detail-oriented and dependable Operations Specialist to join our remote team. In this role, you will support the operational processes related to insurance cancellations and reinstatements. Your primary responsibilities will include billing support, data entry, policy verification, and coordination with insurance carriers to ensure timely and accurate processing of transactions.