Review recorded DET sessions end-to-end, analyzing test taker behavior and verifying identity compliance.
Document infractions and make evidence-based validity decisions within expected timeframes.
Complete monthly calibration sets and attend remote meetings to ensure decision accuracy.
Duolingo develops the best education in the world and makes it universally available. The company has over half a billion learners globally and fosters a culture of experimentation, fact-based decisions, and collaboration.
Lead and develop a team of team leaders managing a 50-strong remote customer service team, driving high performance under pressure.
Collaborate cross-departmentally with Customer Experience and QA teams to optimize processes and elevate customer experience.
Track key service metrics like Net Promoter Score (NPS) and customer satisfaction, while implementing improvement initiatives.
ParcelHero is one of the UK's biggest parcel delivery price comparison sites, serving consumers and businesses with over 5 million visitors yearly. The scaling, technology-focused business has 120 remote staff worldwide and is expanding into the US and Europe.
Protect brands from harmful content on social media platforms and promote positive communities.
Moderate reviews and comments, handling high volumes of customer feedback with empathy.
Work independently to analyze information and make informed moderation decisions.
BrickBrands is a fast-growing company that creates opportunities for brands and communities to speak, embracing diversity and inclusivity. They have a global team and are always looking for self-starters to join their mission.
Monitor marketplace activity to identify suspicious behaviors and prevent fraudulent transactions.
Analyze data to detect fraud patterns, emerging risks, and potential attack methods.
Collaborate with product, data, and engineering teams to improve fraud detection and prevention systems.
Jobgether is a platform that uses AI-powered matching to connect candidates with jobs at partner companies. It operates in a fast-paced, scaling environment with a global user base.
Manage relationships with doctors and healthcare providers to ensure long-term satisfaction and loyalty.
Handle contract processes via DocuSign, including preparation, distribution, and signing in a timely manner.
Communicate professionally via phone and email, resolving queries and providing timely solutions.
Limitlessli specializes in recruiting, hiring, and managing high-caliber remote staff for dynamic healthcare facilities. They leverage a global network to connect clients with highly qualified professionals, offering tailored services to meet unique business needs.
Support client onboarding, dispute processing, and customer communication using CRM and established workflows.
Review credit reports, prepare dispute letters, and maintain accurate documentation and records.
Provide professional customer service, schedule consultations, and escalate complex issues as needed.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. They offer competitive rates, weekly payments, free training, and a supportive community to contractors.
Serve as technical advisor and strategic owner for enterprise accounts, driving adoption through demos, workshops, and troubleshooting.
Own the full customer lifecycle from onboarding to expansion, partnering with developers to C-suite executives.
Identify and scope expansion opportunities, lead executive reviews, and act as the voice of the customer internally.
Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, underpinning the Voice AI economy. With over 200,000 developers and 1,300+ organizations, they've processed 50,000 years of audio and transcribed 1 trillion words, backed by a Series C from leading investors.
Je beantwoordt vragen van klanten via telefoon, e-mail en chat.
Je behandelt vragen, klachten en retouren en zoekt altijd naar een passende oplossing.
Je onderzoekt afwijkingen en schakelt waar nodig met interne afdelingen of externe vervoerders.
Farmaline, onderdeel van Redcare Pharmacy, is een online apotheek voor België, dagelijks helpend duizenden klanten met betrouwbare en persoonlijke service. Het is een internationale en snelgroeiende e-commerceorganisatie met een informele werksfeer, korte lijnen en veel ruimte voor eigen initiatief.
Translate and proofread English (en-US) content into Dutch (nl-NL) for a leading multinational company.
Work daily for approximately 3-4 hours, providing PST coverage and using CAT tools like Lucid and Phrase.
Handle diverse content types including support, marketing, legal, informational, and product materials.
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company employs over 500,000 linguists and domain experts and holds seven ISO certifications, operating through five specialized brands.
Facilitate live onboarding meetings via Zoom for incoming psychologists and therapists.
Serve as a key point of contact for providers from offer letter acceptance through first client sessions.
Monitor provider pre-onboarding tasks and support a neurodivergent-affirming experience.
Prosper Health delivers specialized mental health services for autistic and neurodivergent adults. The company has hundreds of employees, thousands of active clients, and a high-ownership, mission-driven culture.