As Community Manager for Recall, you will be the day-to-day manager and primary point of contact for our token holder community, ensuring excellent communication, smooth operations, and sustained engagement across all community channels. You will be responsible for maintaining an active, well-informed token holder base through exceptional organizational skills and consistent, high-quality community management that de-risks complaints and builds long-term trust.
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Be the frontline hero for fitness entrepreneurs and community members as a Support Specialist. You'll be the friendly voice that helps our fitness community hosts and their members succeed on our platform, handling inquiries and troubleshooting technical issues on weekends (8 AM - 3 PM PST). This role combines problem-solving, empathy, and technical knowledge to deliver exceptional support experiences.
As the Customer Onboarding Manager, you will lead mid-to-large market customers to adopt and achieve long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. You will ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions for a seamless customer experience.
This role provides skilled support for customers using Moodle-based Learning Management Systems (LMS) and integrated products. The position involves substantial technical work and communication with both clients and internal teams. Duties include taking ownership, triaging, and responding to tickets within agreed service levels.