Monitor real-time contact center performance metrics to ensure service reliability.
Execute intraday workforce adjustments to respond to demand fluctuations and operational challenges.
Analyze data and create dashboards to communicate performance trends and drive improvements.
Our partner is a healthcare-focused organization dedicated to improving patient access and experiences through optimized customer service operations. They operate in a fast-paced, regulated environment, leveraging AI-enabled tools and a collaborative culture.
Serve as a frontline ambassador by providing personalized support and guidance across all customer interactions.
Manage complex and urgent inquiries with empathy and a solutions-focused approach.
Partner with internal teams to identify trends and improve the user experience.
They operate a platform connecting veterinary professionals with partners to improve access to care. The company is mission-driven and supportive, with a culture focused on professional growth and inclusivity.
Lead and mentor a team of Customer Success Professionals to drive customer satisfaction and retention through strategic initiatives.
Analyze customer health data to proactively mitigate churn risks and identify expansion opportunities.
Collaborate with cross-functional teams to align customer success strategies with broader business objectives.
Propelus simplifies workforce compliance management across healthcare. As a trusted leader for over 20 years, they have been recognized as one of BuiltIn's 2025 Best Places to Work.
Manage large amounts of incoming phone calls and internal transfers from other departments.
Identify and assess customers’ needs to achieve satisfaction through open and interactive communication.
Build sustainable relationships and trust with customers by providing accurate information and solving problems.
A1 Garage Door Service is the largest residential garage door service company in North America, operating in 40+ markets across 20 states. Founded in 2007, the company has a culture of ownership and customer focus, with a remote work environment and AI-guided interview process.
Manage onboarding activities for new retirement plan clients, ensuring key milestones and deadlines are met.
Review and map prior plan documents to ensure plan provisions are accurately reflected in the new plan.
Explain plan provisions and requirements clearly to clients and partners, helping them understand available options and next steps.
Strongpoint Partners is a tech-enabled retirement services platform for small to mid-sized businesses. It is recognized as one of Inc. 5000's Fastest Growing Private Companies and certified as a Great Place to Work, with a coast-to-coast network of 19 firms.
Handle outbound and inbound phone and email support for photo finishing equipment.
Troubleshoot mechanical and software issues using tools like NetOps, VNC, and TeamViewer.
Guide customers through software navigation, part ordering, and device setup.
We provide nationwide technical support for photo finishing equipment in major retail locations. Our goal is to ensure seamless operation and minimize downtime through expert troubleshooting and exceptional customer service.
Answer 70-80 calls per day, scheduling appointments and providing clinic information with extreme attention to detail.
Deliver high-level customer service to patients, providers, and staff, triaging calls and documenting in EMR.
Coordinate patient access, including referrals, authorizations, and scheduling ancillary studies.
OHSU is Oregon's only public academic health center, blending clinical expertise with research advances for digestive disorder care. As Portland's largest employer, we offer opportunities to learn and advance in a system of hospitals and clinics, striving to build an anti-racist, multicultural institution.
Act as a Gentiva representative helping patients navigate post-acute care, Medicare, billing, and healthcare resources.
Handle non-clinical inbound calls, escalate to nurses when needed, and assist in the admissions process.
Maintain awareness of performance objectives, ensure patient satisfaction, and adhere to company policies.
Gentiva provides compassionate in-home care including hospice, palliative, home health, and advanced illness management. It operates nearly 600 locations with thousands of clinicians in 38 states, fostering a collaborative and supportive culture.
Execute public involvement programs in compliance with New York Article VII regulations and PSC orders.
Conduct one-on-one outreach with landowners to explain transmission line impacts and access needs.
Interface with construction managers and respond to community complaints to ensure compliance.
Canacre provides technical leadership in environmental and land services throughout the project lifecycle, focusing on regulatory understanding and stakeholder relationships. The company emphasizes continuous development, trust, and collaboration, with a culture that values diversity and impact.
Manage a portfolio of 10 medium and large accounts, designing strategic implementation frameworks and advising leadership on product integration.
Lead customer engagements including monthly and quarterly business reviews and workshops to demonstrate value and establish objectives.
Consult with provider leadership to re-engineer clinical and administrative workflows, aligning technology adoption with value-based care goals.
Pearl Health empowers primary care providers and networks to succeed in value-based care with technology and financial tools. Founded in 2020 and backed by top investors, the company partners with thousands of providers across 44 states.