Serve as overflow support for multiple practices by answering and triaging incoming calls and messages from patients and stakeholders.
Support patient scheduling and follow-up, including no-show and cancellation tasks, and schedule reshuffles when needed.
Handle central communications intake and respond to voicemail and after-hours messages.
Diana Health is a network of modern women’s health practices partnering with hospitals to transform maternity and women's healthcare. They are an interdisciplinary team with strong collaborative care and operational support, focused on continuous learning and improvement.
Drive customer outcomes and adoption for nonprofit customers through strategic guidance and fundraising best practices.
Serve as a trusted advisor, diagnosing challenges and connecting customers to Givebutter products, features, and strategies.
Use AI tools to work efficiently at scale, synthesizing customer context and identifying patterns and risks across accounts.
Givebutter is a nonprofit fundraising and CRM platform that empowers changemakers to raise more, pay less, and give better. It has been certified as a Great Place to Work every year since 2021 and is the #1 rated nonprofit software company on G2.
Manage, coach, and develop a team of 2–3 SMB Customer Success Managers, building a performance culture grounded in metrics and accountability.
Design and operationalize a digital-first, tech-touch CS motion with automated lifecycle programs using tools like Salesforce or HubSpot.
Own GRR and NRR targets for the SMB segment, monitor customer health, and partner with Account Managers on expansion opportunities.
EvenUp uses technology and AI to empower personal injury lawyers and victims to secure faster settlements and better outcomes. They are a fast-growing vertical SaaS company backed by top VCs, seeking talented and collaborative individuals to join their team.
Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries.
Connect with customers via phone, email, chat, or social media to de-escalate issues and track call data.
Upsell when required and escalate interactions as necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainability. With a workforce of 500,000 across 300 languages, they foster a culture of inclusion and diversity.
Perform outbound calls to enroll individuals into a food box program or reauthorize them in the program.
Help members make decisions that enhance their healthcare experience with empathy and compassion.
Make a positive difference in people's lives by supporting their health journey through tailored nutrition.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to improve healthcare outcomes. With over 30 years of experience, they integrate human touch with data-driven technology and foster a collaborative, innovative culture focused on empowering growth through trust and accountability.
Supervise a team of claims adjusters handling first-party property claims with compassion and efficiency.
Provide coaching, mentoring, and technical oversight to ensure consistent file handling and compliance.
Manage staffing levels, performance evaluations, and disciplinary actions to achieve company goals.
Mercury Insurance helps people reduce risk and overcome unexpected events, offering property and casualty insurance for over 60 years. The company fosters a collaborative and inclusive culture, supporting team growth and customer service excellence.
Educate and support customers requesting policy cancellation through inbound calls and email, managing high volumes with empathy and efficiency.
De-escalate challenging situations with professionalism, re-educating pet parents on the lifetime value of coverage.
Navigate multiple systems, document interactions in CRM, and meet productivity targets in a fast-paced remote contact center.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. They offer a collaborative, pet-friendly environment with a focus on teamwork and innovation, employing a large remote and hybrid workforce.
Act as founding Sales Planning CSM, owning end-to-end post-sales lifecycle for CIQ Planning, from implementation to ongoing adoption.
Work cross-functionally with Sales, Product, and CX teams to define methodology and turn customer results into revenue impact.
Drive customer health, expansion, and referenceability through structured journeys and proactive risk mitigation.
CaptivateIQ is a provider of sales planning and incentive compensation solutions. The company operates as a mid-sized, growth-stage SaaS organization with a culture focused on cross-functional collaboration and customer success.
Lead complex, multi-property portfolio migrations ensuring timelines and client expectations are met.
Serve as the primary client liaison, facilitating communication and ensuring satisfaction during transitions.
Coordinate cross-functionally with internal teams to align requirements, remove roadblocks, and drive process improvements.
Asset Living is a third-party property management firm that partners with communities nationwide, offering services across multifamily, affordable housing, and student housing divisions. Founded in 1986, it is recognized as one of the nation's Best and Brightest Places to Work and ranks among the NMHC top 50 professionals, with a culture centered on unity, growth, and collective success.
Assist clients with booking hotels and resorts through online platforms.
Research and recommend lodging options based on destination, budget, and preferences.
Process reservations, updates, and modifications accurately and efficiently.
Destination Knot creates seamless travel experiences by connecting clients to hotels and accommodations worldwide. It is a fully remote company with a supportive team environment and growth potential.