Remote Customer service Jobs · CRM

We are seeking a versatile and resourceful Full-Time Operations & Customer Support Specialist to be the administrative and financial hub for the company, ensuring smooth and organized workflows. The role requires an independent learner who is comfortable dealing with customer urgency and acting autonomously on delegated tasks.

A Support Specialist at Horizons fulfills a crucial service and support role, utilizing our internal ticketing tool to effectively manage client inquiries, issues, and requests. Their primary focus is to provide exceptional service, ensuring timely resolution, tracking progress, and maintaining clear communication channels. By leveraging the ticketing tool, they optimize the client and client employee experience, foster client success, and contribute to the overall satisfaction of Horizons' valued clients.

The Jr. CSM is responsible for engaging Donorbox’s mid-tier customers and new CRM signups who have yet to interact with a company representative. This role bridges Customer Success, Community Engagement, and Growth—helping customers adopt key features, recognize value, and stay connected to Donorbox through education and proactive outreach.

Provide first-class support to customers in English via a ticketing system (emails) following a reply structure; Entering data into a CRM, other online tools, and cloud-based platforms; Diagnose and troubleshoot customer technical problems; Document and investigate in-game bugs for the team; Know the games inside out to ensure all players' queries are addressed appropriately; Communications with Game Leads; Follow communication procedures, guidelines, and policies; Other related tasks assigned by managers of the Clients and/or Helpware.

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask and ensures users can get the most value from the platform. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work, and basic building blocks of customers use data. The role is perfect for strong team players that want to have impact across the company and with customers.

As a Customer Success Manager at Steer, you'll serve as a trusted advisor, build relationships, drive product adoption, and empower customers. You'll be a subject-matter expert on the Steer platform, providing consultation and inspiration. This role involves collaboration, taking on challenges at a growing startup, and driving value for customers.

A visionary Vice President of Customer Success is needed to lead and scale our customer success operations across the entire software division. This strategic role is critical to driving exceptional customer satisfaction, retention, and growth. You will shape the customer journey, foster deep relationships with enterprise clients, and ensure our customers realize maximum value from Ever.Ag’s solutions.

We are looking for a motivated and detail-oriented individual to join as part of our Customer Experience and Business Support team. This role requires a strong commitment to customer satisfaction, operational efficiency, and administrative excellence. The position involves working closely with both internal teams and external clients to ensure smooth business operations and an exceptional customer experience.

As a Customer Success Specialist I, you will be the first point of contact for our solar customers, handling inbound calls, emails, and chats, providing clear answers, basic troubleshooting, and timely updates; deliver excellent service, and ensure that every interaction leaves a positive impression. This role is ideal for someone who enjoys helping people, follows processes closely, and can effectively communicate technical information in simple terms.

Manage and own relationships across our small and mid-market customer base, ensuring they achieve maximum value from the CipherHealth solution suite while supporting the roll-out of our digital touch engagement model. This role is critical in ensuring these customers achieve value from our solutions through proactive communication, digital engagement, and scalable support strategies. Collaborate with Senior Customer Success Managers on enterprise accounts, providing insights and operational support.