As a Customer Success Manager I, you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, maintaining long-term relationships by providing excellent customer service and consultative support. In this role, you will promote adoption, engagement and advocacy, enhancing FinQuery’s reputation and brand recognition.
The Senior Customer Success Manager (CSM) role will own and deepen the client relationship with our top tier accounts and be responsible for retention metrics such as NRR of their portfolio. You will also proactively advise our clients on FinQuery as an expert, and identify and execute on expansion opportunities. Post go-live, you will own the relationship with the customer during their tenure with FinQuery to ensure that they are using FinQuery products well.
Brightwheel is seeking a Customer Support Advocate to support their growing community of directors, teachers & parents. This role involves educating customers about the brightwheel product and finding solutions for their pain points, communicating directly with schools and parents and working cross-functionally with the Customer Success and Product/Engineering teams.
As the first point of contact for our teachers and parents, you will represent Qkids with integrity, empathy, and efficiency. Your role is vital in ensuring smooth communication, solving concerns, and maintaining a world-class support experience that reflects Qkids’ dedication to educational excellence. Provide exceptional customer support and resolve concerns in a timely manner.
Empower is seeking a Director of Customer Support to lead the Customer Support team, focusing on training and development, process optimization and operational efficiencies, relationship management, and data analysis to measure team performance. The role involves guiding the team toward achieving company goals, fostering customer retention, and ensuring overall user satisfaction. The role involves travel to the Philippines a minimum of 3 times a year.
Play a pivotal role in driving value and long-term success for our customers by taking a bold, consultative approach throughout the entire customer journey. You will own a book of strategic accounts, acting as a trusted advisor to uncover business goals, optimize platform adoption, and connect product capabilities to measurable ROI. Your focus will be on deep customer understanding, executive partnership, and delivering outcomes that drive retention, expansion, and advocacy.
As the manager of our Customer Success Moving team you will be responsible for ensuring our moving customers get maximum value from the Yembo suite of products while building and developing the Customer Success Moving team. You will focus on nurturing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI, at the same time you will work on managing and engaging the Customer Success Managers on your team.
Engage and support existing customers across the globe by facilitating the movement of existing customers to new solutions, including change management conversations, adoption training, and technical guidance. Manage customer accounts, expand Turnitin’s global reach, and help institutions safeguard academic integrity.
Assist residents with issues related to our property portal, including support for payment processing, maintenance ticket submissions, and general portal navigation. The ideal candidate will have a strong background in customer service and hands-on experience using SAP and RealPage systems within a property management environment. Responsibilities include responding to resident inquiries, troubleshooting payment issues, and collaborating with internal teams.
Take our highly rated customer support team to the next level! You will be responsible for supporting and mentoring the team by managing schedules, monitoring team performance, and taking the lead on technical issues or client escalations. Help identify and develop the teams’ strengths to set them up for success to excel within the organization. Our ideal candidate is patient with investigating and troubleshooting to effectively resolve issues.