Educate and support customers requesting policy cancellation through inbound calls and email, managing high volumes with empathy and efficiency.
De-escalate challenging situations with professionalism, re-educating pet parents on the lifetime value of coverage.
Navigate multiple systems, document interactions in CRM, and meet productivity targets in a fast-paced remote contact center.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. They offer a collaborative, pet-friendly environment with a focus on teamwork and innovation, employing a large remote and hybrid workforce.
Serve as the first point of contact for prospective patients, managing inbound and outbound communications via calls, chats, texts, and emails.
Assess and qualify leads with empathy, schedule consultations, and follow up post-procedure to ensure a seamless care journey.
Maintain accurate lead documentation in CRM, escalate trends, and collaborate with internal teams to improve patient experience and revenue growth.
Puzzle is a tech recruitment company that connects talent with healthcare provider roles. They emphasize remote work and professional development, with a focus on patient-centered care support.
Manage a book of hundreds of partners and customers to drive retention, expansion, and satisfaction.
Build strong relationships and act as a trusted advisor to help partners achieve their business objectives.
Collaborate with sales and marketing to create engaging training and enablement programs.
Huntress provides cybersecurity solutions through a platform that partners use to protect their customers. The company was founded in 2015, is committed to inclusivity, and offers a 100% remote work environment.
Deliver responsive, high-touch service to drive renewals and grow partnerships across print and digital platforms.
Provide white-glove support for clients and Area Directors, ensuring smooth communication and accurate campaign setup.
Manage client accounts, identify upsell opportunities, and prevent churn by proactively addressing issues.
The N2 Company is America’s leading publisher of community magazines, reaching millions of readers. They provide supportive and fulfilling remote work opportunities for their team.
Manage a portfolio of mid to large-sized B2B SaaS customers, owning renewal, expansion, and price increase strategy execution.
Drive Gross Revenue Retention and Net Revenue Retention by ensuring customers realize measurable value and adoption milestones.
Lead Executive Business Reviews, build trusted relationships with key decision-makers, and collaborate cross-functionally to identify growth opportunities.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. We are experienced operators with a passion for software and building businesses, partnering with founders to scale and realize their full potential.
Take inbound calls and make outbound calls to resolve inquiries for customers and restaurants.
Manage tickets generated from email or text via CRM and document correspondence accurately.
Troubleshoot minor product or service problems and route calls to appropriate channels if needed.
HungerRush provides integrated restaurant solutions with its flagship cloud POS system, HungerRush 360, designed to help operators manage restaurants and grow their business. The company fosters a self-directed and motivated culture, seeking friendly customer support specialists.
Lead and inspire a team of Client Success Managers across Europe and APAC to deliver exceptional experiences for strategic clients.
Drive retention, adoption, and growth through consultative engagement and cross-functional delivery.
Manage portfolio health, governance, and risk while acting as executive point of contact for key accounts.
Safeguard Global enables global expansion by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries. With over 900 Guardians across 50+ countries, they are a remote-first company with a human-centered culture emphasizing flexibility and inclusivity.
Create personalized guest experiences by accurately managing reservations and guest history.
Maintain complete knowledge of resort facilities, accommodations, pricing, and local attractions.
Upsell services and collaborate with teams to ensure exceptional guest satisfaction.
White Barn Inn, Auberge Collection, is a beloved New England landmark offering luxury accommodations, fine dining, and spa services in Kennebunk, Maine. The 28-room property is part of the Auberge Resorts portfolio, known for crafted luxury and gracious service.
You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.