Handle customer inquiries, provide timely resolutions, and build strong customer relationships. Identify opportunities to convert free users into paid customers through upselling strategies, while collaborating with internal teams to resolve issues. Keep customers informed about new products and features, and engage with community platforms to gather user feedback.
Job listings
As a Client Support Specialist at Trustly, you'll be a brand ambassador and customer champion, supporting customers via email, chat, and phone, troubleshooting complex issues, and educating them on Trustly products. You will own customer issues end-to-end, engaging others to ensure timely resolution and answering questions related to APIs, UI, transaction inquiries, payment status, and collections.
We're seeking a driven Scaled Customer Success Manager to build a Customer Success career, providing operational support and becoming a dedicated Customer Success Manager. Deliver a world-class customer experience by ensuring activation and adoption, leveraging automation, data insights, and engagement. You'll provide essential support, handling back-office tasks, managing HubSpot tasks, and working with global CS teams.