The Customer Success Manager guides Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.

Manage the day-to-day interactions and processes in our Level 1 Technical Support team by being a mentor for your team members, providing insight into daily responsibilities, handling customer escalations, and overseeing your team. Your goal is to empower your team to produce fast, consistent, world-class technical support and be present for the needs of the team.

As a Customer Success Manager, you will take ownership of relationships with our strategic customers and program in a consultative and data-driven fashion. You will run programs and own the customer relationship at strategic goal alignment during implementation and moving through every part of the customer lifecycle, working in close coordination with Sales, Technical Account Managers, and New Product Specialists.

The Patient Engagement Associate II enrolls and onboards children and caregivers into Imagine Pediatrics’ program. The role requires strong critical thinking, creative problem-solving skills, collaboration, and teamwork in order to conduct research, perform telephonic outreach, and collaborate with other healthcare professionals.

Respond to customer inquiries via phone, email, or chat to provide technical assistance and support for Granicus applications. Resolve customer inquiries by utilizing troubleshooting techniques and providing guidance and instruction on application usage. Document and track customer interactions and resolutions in a ticketing system.

In this role, you will be the trusted advisor and strategic partner for our customers, ensuring they maximize the value of their StarRez investment by providing proactive guidance and analyzing adoption. You will drive engagement and help customers optimize their housing management operations through best practices and strategic insights.

The Customer Success Enablement Manager will support the customer success team to ensure school and district partners receive the best possible service from Hazel and remain actively engaged with the platform. They will work across the customer lifecycle, from implementation to adoption and retention, to drive increased utilization, address customer needs, and manage retention.

Provide top-tier service by delivering fast, accurate, and effective solutions to Billing customers, resolving technical issues regarding billing and claims processing, guiding customers on best practices for revenue cycle management, and ensuring compliance with HIPAA regulations.

As a Customer Success Manager, you will be responsible for building and maintaining long-term relationships with our clients; you will serve as the main point of contact for customers and agency partners, working closely with our sales, marketplace, and publisher development teams to deliver an exceptional customer experience.

As an Education Onboarding Specialist, you'll support new customers using Experience Curriculum, ensuring they feel confident implementing the lessons. The role involves managing a portfolio of curriculum customers, offering personalized solutions, and gathering feedback to improve onboarding resources, working with cross-functional teams, and ensuring a positive customer experience.