Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.
Proactive, personalized guidance for guests from pre-voyage and post-voyage.
Book bespoke experiences (excursions, transfers, activities).
Resolve routine inquiries promptly; discreetly escalate complex issues to management
Accor Global Reservation Centre has been part of Moncton's evolution for over 30 years, helping shape its growth while serving as a local employer. They are recognized for community contributions and creating exceptional luxury experiences for every guest.
Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor.
Design and deliver high-impact, time-bound interactive workflow trainings for the public and current customer accounts that drive adoption and engagement across diverse customer segments.
Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements.
MarketStar creates growth for their clients, employees, and community by generating revenue for innovative tech companies through outsourced B2B solutions. They have 3,000+ employees worldwide and have an award-winning workplace culture.
Monitors support queue and responds to client retirement plan questions.
Researches and assists in solving complicated client requests.
Actively maintain knowledge of retirement industry rules and regulations.
Ubiquity Retirement and Savings (dba Decimal Inc) provides retirement and savings solutions. They foster an inclusive and diverse workplace where everyone feels like a valued member of the Ubiquity family.
Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
Use technical ability to master trading platforms, internal tools, and proprietary systems.
Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
Topstep is an engaging working environment which ranges from fully remote to hybrid. They foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
Respond promptly to customer inquiries via phone, email, and chat platforms
Assist with booking confirmations, travel changes, and general service questions
Resolve customer concerns with professionalism and efficiency
They are a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. From all-inclusive resorts and cruises to custom itineraries and group trips, they combine expert service with deep industry knowledge to help their clients travel with confidence and ease.
Consistently deliver a hospitality-driven, empathetic call and message tone.
Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests.
Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams
Owner.com provides an AI growth system for local restaurants, helping them improve SEO, marketing, and online ordering to grow first-party orders. They have a team in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and are headquartered in San Francisco with a sales hub in Toronto.
Handle customer inquiries with speed and professionalism.
Solve customer issues or escalate them as needed.
Collaborate with internal teams for process improvement.
Xometry powers industries by connecting people with ideas to manufacturers. Their digital marketplace provides resources for business growth and connects buyers to global manufacturing capacity.
Conduct daily outbound outreach to assigned accounts.
Identify root causes behind customer concerns through active listening.
Deliver personalized, positive support aligned with the company brand.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. They are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.