Research, resolve and respond to customers regarding their car rental experience worldwide, covering all aspects of the customer’s interaction with the company. You will communicate policies and procedures, negotiate solutions, and foster customer satisfaction. Your responsibilities will include resolving customer inquiries, providing accurate rental terms, and entering data into company systems.

Responsible for developing client, broker, and vendor relationships and managing plan operations. Expected to support clients within the Major client segment with employers and group purchasers generally 2,000-10,000 employees. Charged with retaining their assigned book of business and identifying opportunities for growth.

As a Customer Success Associate, you will support the team in working with clients and drive customer adoption of the VerityData platform. You will engage with clients, generate reports, and explain VerityData's value proposition to prospective users.

We're looking for enthusiastic, self-driven individuals to assist existing and prospective veteran clients and their families. In this position, you will work with multiple veterans throughout the day, providing outstanding service and product knowledge.

Answer inbound calls from patients, doctor's offices, and insurance carriers to resolve patient billing issues. Initiate payment plans and utilize resources to resolve inquiries while meeting performance goals. Become proficient with processes after training in a fast-paced environment, demonstrating excellent communication and organizational skills.

As a part of our team at Mercury Marine, you will act as the primary contact for technical assistance with our dealers and boat builders for the Mercury Marine Outboard product line, while providing the highest level of technical support, as well as customer service. Follow through and take ownership in resolving product issues.

Handle inquiries from clients, physicians, nurses, or representatives, providing excellent customer service while adhering to regulations and company standards. You will perform data processing tasks, including data preparation, entry, tracking, documentation, and filing. This role ensures client information is current, addresses concerns, and supports a positive team environment.

Case manage client questions and feedback regarding our products and services. Support client base through the onboarding process, ensuring a seamless experience. Analyze client activity and inquiries to identify trends, proactively addressing common challenges and opportunities. Provide exceptional service to our clients and identify opportunities to go above and beyond.

The Team Leaders on our Customer Experience contact center team are responsible for providing process knowledge to individuals within and outside the team. The position will be a source of knowledge used by team members to better understand complicated processes and transactions. They will serve the CXA team as a consultant and an escalation point between the customer and a manager.

The Customer Success Manager (CSM) serves as a trusted advisor and advocate for clients, ensuring they achieve their goals with our solutions by fostering strong client relationships and driving product adoption. You will collaborate with cross-functional teams to address client needs, resolve issues, and identify opportunities for growth, ensuring long-term satisfaction and retention.