As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This is a remote role in the Philippines.
As a Family Engagement and Assessment Coordinator, you'll be the first point of contact for families and carers entering the Early Childhood Approach. Your role is crucial in helping families feel heard, respected and informed about what to expect next. You’ll provide a warm, professional, and timely response to all new enquiries, helping to screen, identify needs, and connect families with the appropriate services.
Be one of the point-of-contacts for customer inquiries coming through online support channels and troubleshoot/resolve first line issues raised by users, providing accurate, complete, and supportive responses. Coordinate escalated issues with relevant departments as needed. Facilitate and help to manage potential call outs with current processes in place. Proactively document scenarios and share key learnings with the team.
As a Customer Experience Associate, you will become an expert on Flock Safety, providing quick, friendly support via phone, chat, and email. You'll empower customers with tips, partner with internal teams to resolve issues, and recommend product improvements. This remote role requires strong time management, critical thinking, and communication skills to ensure a positive customer experience.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary. Respond to requests for assistance and provide feedback on call issues. Upsell if required.
As a Customer Experience Associate, you’ll be the friendly voice and helpful hand behind every customer interaction. You’ll assist with order updates, manage questions across multiple channels (like chat, email, and phone), and help escalate feedback so we can continue improving.
The Customer Support Specialist will ensure that customers receive value from the Qualio platform by addressing their product and technical questions in a timely and effective manner. They will engage with customers primarily through email and chat, troubleshoot product or technical issues, and provide resolutions.
HCM Customer Support Team Members assist with the customer’s utilization and optimization of the iSolved software. They help customers maximize the functionality of iSolved HCM by fielding customer calls, video calls, and web-form inquiries, providing appropriate responses, ensuring the customer understands the application, and is trained to use the HCM solution in their environment.
As an Associate Deployment Strategist, you will focus on support operations and first-response triage while also owning a portfolio of key customer relationships. This role is ideal for someone who thrives in high-urgency environments, is energized by customer interaction, and enjoys cross-functional collaboration. You will manage TRM's customer support workflows via our ticketing system, resolve complex inbound support inquiries, and monitor customer usage trends to drive engagement.
Act as the first point of contact for company clients, resolve complaints and prevent additional issues by improving processes, and build & maintain a good relationship with assigned carriers based on trust and respect. Collaborate with internal departments to fulfill carrier needs, maintain up-to-date knowledge of assigned accounts and communicate with assigned carriers via email, text, or phone.