As the Customer Success Specialist, you will ensure that every Finary One client experiences a smooth and compliant journey, building lasting trust while playing a key role in operational efficiency, regulatory compliance, and top-tier client satisfaction. You will accompany clients in their investment journey, ensure a great onboarding experience, and serve as a central point of contact.

Lead and mentor a team of Drivers (customer support specialists), providing coaching, feedback, and growth opportunities. Foster a culture of trust and continuous learning, supporting them in assisting customers, troubleshooting issues, and delivering exceptional service in a remote environment.

As an Enterprise Customer Success Manager, you will work with customers at all stages of their lifecycle, demonstrating the value Sitetracker provides by identifying and enabling their business drivers and objectives. You will ensure Sitetracker’s capabilities support their long-term goals, enabling the customer to maximize their investment in the platform.

Lead seamless onboarding and integration for net-new enterprise customers, ensuring a smooth transition to incident.io while delivering in-depth training to maximize platform adoption and value. Build and maintain strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor.

Answer inbound customer service and sales calls, understand customer needs, and offer products. You'll resolve issues, maintain confidentiality, and collaborate with your team in a supportive, inclusive environment. This remote role requires strong communication skills, multitasking abilities, and a customer-focused mindset in Nova Scotia or New Brunswick.

Seeking a fulfilling career that offers flexibility and growth opportunities. Join our esteemed client service leadership team, with the option to work from home and enjoy a flexible schedule, where you can balance your personal and professional life seamlessly while advancing your career.

The Customer Success Management team drives customer retention and maximises value through effective Performance reviews & aiding clients achieve their business objectives. You will directly manage a defined portfolio of accounts to ensure expected value and growth is achieved, working with customers, sales, and support to deliver customer success.

The Match Day Management and Support Specialist serves as the primary support contact for league and club users in the MLS, ensuring smooth operational performance during games and critical events, bridging technical support teams with end users, ensuring clear, timely communication and effective issue resolution.

Manage inbound and outbound calls, resolve customer concerns efficiently, and build sustainable relationships through open communication. Ensure customer satisfaction, keep records, and follow communication procedures. Candidates should have at least 1-year experience as a Customer Service Representative with excellent English communication.