Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
Handle Tier 1 support requests, resolving common issues and escalating complex cases.
Perform advanced system setup and configuration across the platform.
Manage workload autonomously in a remote environment with a self-starter attitude.
Puzzle provides technology solutions within the collision repair industry. The company offers a remote work culture with a focus on autonomy and growth, and provides benefits like PTO and health insurance subsidy.
Handle inbound calls from students and family members regarding student loan applications, payments, and eligibility.
Provide accurate information and support to help students manage their finances for university.
Work in a fast-paced contact centre environment, meeting quality and handling time targets.
Teleperformance is a global business process outsourcing company specializing in customer service and support. They are certified as one of the top 36 best workplaces in the UK and are driven by a passion to deliver real results for clients.
Deliver consistently excellent customer care over chat, email, and video meetings while maintaining high CSAT scores.
Execute upsells and account expansions during support interactions to increase customer lifetime value and revenue.
Perform technical troubleshooting and data analysis to resolve complex issues independently before escalating.
Threecolts is the leading software suite for online & offline consumer brands, providing tools for revenue recovery, retail finance, multichannel operations, and pricing optimization. With over 500 employees globally and strong backing, the company is scaling fast across new markets and partner channels.
Partner with customers to translate desired business outcomes into actionable objectives and guide adoption of the GitLab platform.
Act as the GitLab liaison for customer questions, escalations, and ensure retention and growth across a book of assigned customers.
Build Customer Success Plans, program manage account escalations, and identify training opportunities to maximize customer satisfaction.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Serve as the primary point of contact for patient inquiries on billing, payment options, and financial assistance programs.
Process payments, set up payment plans, and guide patients through financial assistance applications with empathy.
Maintain confidentiality, compliance, and accurate documentation while collaborating across teams to support patient experience goals.
Diana Health is a high-growth network of modern women's health practices on a mission to set a new standard of care that empowers women. The team is interdisciplinary and mission-driven, committed to transforming women's health through compassionate, individualized care.
Proactively reach out to at-risk customers via calls and emails to prevent churn.
Identify root causes of customer concerns and provide consultative solutions.
Document interactions and track outcomes to support retention goals.
We are an AI-powered business operating system for agencies, entrepreneurs, and SMBs. We have over 2,000 team members across 10+ countries and operate as a global, remote-first organization built for speed and ownership.
Partner with Spanish-speaking pros and customers by listening to their needs and providing tailored solutions to help them succeed.
Handle 30-40 inbound requests daily via phone, chat, SMS, and email, troubleshooting account changes, billing, and app issues while ensuring a low-effort experience.
Maintain high-performance metrics like quality, efficiency, and customer satisfaction, while contributing to team development and identifying areas for improvement.
Thumbtack is an app that helps millions of people care for and improve their homes, from urgent repairs to seasonal maintenance, by providing personalized guidance, AI tools, and a hiring platform. With a community of 300,000 local service businesses across the US, the company values collaboration, diversity, and delivering a warm, high-quality experience.
Respond to customer inquiries about hazardous waste disposal, spill response, and SDS interpretation.
Assist with transportation logistics and global incident response in a fast-paced environment.
Deliver exceptional service with empathy, urgency, and professionalism while following protocol.
3E is a mission-driven company dedicated to creating a safer and more sustainable world through regulatory intelligence and AI solutions. With over 35 years of experience and a global presence, the company combines startup agility with industry leadership and a collaborative culture.