Build trusted partnerships with customer stakeholders and help them realize ongoing value from 3E solutions.
Guide customers through product capabilities, deliver training, and drive adoption of new features.
Collaborate with Account Managers to strengthen relationships, identify growth opportunities, and proactively address challenges to ensure retention.
3E is a mission-driven company dedicated to creating a safer and more sustainable world through regulatory intelligence and AI solutions. With over 35 years of experience and a global presence, the company combines startup agility with the stability of an industry leader.
Audit call quality by reviewing inbound and outbound calls for service quality, accuracy, and compliance.
Coach and support employees through performance feedback, virtual coaching sessions, and training initiatives.
Evaluate compliance with scheduling procedures, organizational policies, contractual requirements, and HIPAA standards.
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness. Founded in 1984, the company operates in over 90 countries and delivers healthcare, medical assistance, emergency response, and workforce support worldwide.
Coordinate field service requests from scheduling through completion, managing work orders and technician assignments.
Communicate with customers, technicians, and internal teams to ensure timely service delivery and resolve issues proactively.
Maintain accurate documentation and independently manage workloads in a fast-paced, 24/7 remote environment.
This company provides global technology services and manages field service operations for customers. It fosters an inclusive, supportive, and people-first culture with a diverse, collaborative remote team.
Provide Tier 1 and Tier 2 technical and customer support via phone, tickets, and live chat for all PBS streaming platforms and PBS Passport.
Monitor ticketing systems, troubleshoot video issues, and escalate larger issues to management as needed.
Assist local stations, producers, and members with platform access and technical troubleshooting while representing PBS values.
PBS is a membership organization that, in partnership with its member stations, serves the American public with programming and services of the highest quality. PBS empowers individuals to achieve their potential and strengthen the social, democratic, and cultural health of the U.S.
Answer and track incoming calls while navigating multiple systems.
Document sensitive information accurately and escalate calls as needed.
Conduct research and prepare detailed reports to support client operations.
CertMais provides outsourced call center and customer support services, handling client operations with accuracy and confidentiality. The company fosters a remote-first culture with collaborative tools, emphasizing adaptability and service excellence.
Act as primary point of contact for partner learning support, certification guidance, and issue resolution.
Track training progress and coordinate with cross-functional teams to resolve complex learning challenges.
Identify recurring issues, maintain documentation, and improve support processes for partner enablement.
The hiring partner supports the HP Amplify program, helping business partners navigate learning programs, certification requirements, and training platforms. It offers a collaborative, flexible work environment with global exposure and continuous learning opportunities.