Collaborates in reviewing and evaluating delinquent accounts for collections opportunities while advising customers on payment strategies.
Handles incoming calls professionally, probes to understand customer needs, and executes loss mitigation processes for non-performing accounts.
Develops action plans to maximize recovery, utilizes strong negotiation skills, and maintains knowledge of collections strategies and regulations.
BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. They provide personal and commercial banking, wealth management, and investment services to more than 12 million customers, and as the 8th largest bank in North America by assets, they foster an inclusive culture where employees are valued and heard.
Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss accounts and negotiate repayment plans.
Document all interactions and agreements and ensure compliance with company policies.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.
Maintain and develop long-term strategic relationships with SMB and corporate clients in Eastern Europe and Central Asia.
Act as a trusted advisor to C-level executives and oversee implementation projects to prevent delivery issues.
Drive customer success through product consulting, value realization, zero churn, and cross/up-sales.
Creatio is an AI CRM and workflow platform that helps midsize and large organizations run customer workflows in the AI era. With a global team and thousands of customers in over 100 countries, they are recognized as a leader in multiple Gartner and Forrester reports and were named to Inc.'s Best Workplaces list in 2025.
Assist the claims team and LMVR with tasks related to the ICEP process for Costco, coordinating placement of injured workers.
Communicate effectively with claimants, employers, and claims staff to address return to work barriers and maintain documentation.
Collect data, resolve problems, and identify administrative inefficiencies to enhance workflow and productivity.
Liberty Mutual is a global insurer that helps people protect and insure their assets. The company values inclusion and offers comprehensive benefits, with a large employee base and a culture focused on well-being and professional growth.
Handle inbound and outbound customer interactions professionally, building rapport and identifying needs through effective discovery techniques.
Present and promote products, services, and membership benefits while tailoring recommendations to each customer's situation.
Identify potential retention opportunities by educating members on benefits and applying consultative strategies to strengthen loyalty.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity with unlimited career advancement opportunities.
Handle inbound customer requests related to service downgrades, cancellations, and billing using effective retention techniques.
Identify customer needs and provide customized solutions to retain existing customers and create sales opportunities.
Conduct outbound calls, resolve inquiries, and upsell services while meeting quality and KPI targets.
This partner company operates in the telecommunications or service industry, focusing on customer retention and satisfaction. The organization values a supportive, inclusive culture and offers remote work opportunities from Ontario.
Manage and maintain all aspects of client and agency relationships, ensuring satisfaction and timely issue resolution.
Serve as main point of contact for client inquiries and provide monthly business reviews on trends and SLAs.
Utilize internal and external resources to stay current on industry changes and recommend process improvements.
LoanCare is a leading full-service mortgage loan subservicer serving banks, credit unions, and investors. Backed by Fidelity National Financial, a Fortune 500 company, we offer a culture built on integrity, innovation, and collaboration.
Handle inbound and outbound calls to retain customers and maximize sales opportunities.
Resolve customer issues and promote Cogeco products and services using strong negotiation skills.
Meet or exceed quality and KPI targets while providing excellent customer service.
Cogeco is a telecommunications and media company serving 1.6 million residential and business subscribers in North America. The company fosters a culture of agility, dedication, and authentic connections, with no room for ego.
Interact with prospective and existing clients to understand their needs and provide clear, professional guidance regarding available services.
Support the generation of new business opportunities related to family holding structures and succession planning.
Provide attentive, empathetic, and consultative customer service throughout the interaction and commercial journey.
A specialized legal services company focusing on family holding structures and succession planning. The company operates remotely with a high-performance team.