Act as the first-level support for cancellation requests, diagnosing dissatisfaction and applying consultative retention strategies.
Manage friendly collections with delinquent clients, negotiating financial debts and preventing churn.
Analyze ad performance and account metrics to provide strategic guidance that maximizes partner results.
Grupo QuintoAndar is the largest real estate ecosystem in Latin America, using technology to simplify the entire housing journey from rental to buying and selling. With more than 3,100 employees across six countries, the company is backed by global investors and values remote-first flexibility, diversity, and innovation.
Manage high volume inbound and outbound calls to address customers with delinquent loan payments.
Negotiate effective payment arrangements and resolve customer concerns with professionalism and empathy.
Accurately record customer interactions and maintain detailed information in Enova's database.
Enova International is a financial technology company that provides online financial services through its AI and machine learning-powered Colossus platform to non-prime consumers and businesses. It is a values-driven organization with an inclusive culture where employees can thrive.
Conduct high-volume outbound and inbound calls with patients, providers, and pharmacies to support medication adherence.
Collaborate with patients to identify and remove barriers to medication adherence, escalating clinical issues to pharmacists.
Document interactions and coordinate with providers and pharmacies to ensure prescription refills occur as scheduled.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Manage mobile home mortgage accounts from early-stage delinquency through resolution.
Perform borrower outreach, payment collection, counseling, and loss mitigation.
Ensure compliance with GSE, FHA, VA, Freddie Mac, and Conventional loan guidelines.
Cascade Financial Services is a trusted lender in Attainable Housing, offering mortgage loan solutions for the manufactured housing marketplace. Founded in 1999, the company has an A+ BBB rating and a culture focused on teamwork, integrity, excellence, and service.
Manage delivery of in-home care during weekend non-business hours, coordinating with Client Service Managers.
Negotiate staff pay rates and fill open home-care shifts to minimize overtime while managing margins.
Handle incoming calls promptly, maintain composure under pressure, and assist with basic tech issues.
Centria Healthcare provides in-home care for catastrophically ill or injured clients across Michigan. The company offers a high-pressure, time-sensitive work environment with a focus on coordinating care logistics and ensuring seamless client coverage.
Own day-to-day relationships for a book of 120+ accounts, driving engagement and renewals.
Use data and dashboards to track health signals and forecast renewal outcomes.
Identify expansion opportunities and collaborate with Sales to grow customer value.
Netlify is the most popular platform for building, deploying, and scaling modern web applications, serving millions of developers and organizations. It is a Series D company with over $200M in funding, fully distributed, and focused on creating a collaborative and inclusive culture.
Provide timely response to repair orders submitted by phone and email.
Review proposals to ensure proper services per manufacturer intervals and pricing.
Negotiate pricing, apply warranty, and issue purchase orders, then contact clients for approval.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With a North American fleet of 800,000 vehicles and growing at 5 percent, our team of experts delivers customized fleet programs and we remain committed to investing in our people and doing the right thing for customers and employees.
Resolve cancellation requests with tailored solutions
Manage scheduling and case tracking
SAPS LLC operates a remote call center focusing on customer retention and saving calls. They provide a collaborative and supportive team environment with full-time remote work.
Manage non-fault motor claims from identification to recovery, maximizing cost recovery from third parties and insurers.
Use strong negotiation and communication skills to settle claims favorably while ensuring excellent customer service.
Maintain accurate records and evaluate claims for liability and quantum to determine best recovery route.
Activate Group is a UK-based company that manages the repair journey for drivers involved in road incidents, working with fleets, insurance companies, and vehicle manufacturers. With over 1,000 team members, they value a supportive culture with development opportunities and a focus on making someone's bad day better.
Manage late arrears cases for motor, mortgage, and unsecured loans, ensuring fair treatment of customers and regulatory compliance.
Proactively handle customer communications via phone, email, and portal, and negotiate repayment solutions considering individual circumstances.
Identify and refer cases requiring specialist handling, such as complaints, vulnerability, or fraud, and maintain up-to-date regulatory knowledge.
Tandem is a sustainable digital bank launched in 2014, headquartered in the Northwest with over 500 employees across the UK. Recognized as a Great Place to Work, they foster a culture where every voice is heard and employees are united by a shared purpose to drive positive change.