Engage with customers, assess their needs, and deliver exceptional collections-related service. Offer guidance on payment solutions and products that align with customer goals. Collaborate in a competitive environment to meet and exceed performance metrics by handling calls, understanding needs, and providing advice. Send out client communications, process transactions, and interact with stakeholders. Manage transactions and escalate complex situations as needed.
Build strong customer relationships by handling billing inquiries and providing top-tier support. Connect with customers via phone, chat, and email on topics like returns, order status, product availability, and more. Access and verify account details to ensure accurate assistance. Identify customer needs and recommend helpful solutions. Follow up to make sure their issues are fully resolved and their experience is seamless.
A motivated and customer-focused Remote Call Center Agent needed to provide excellent customer service and support to clients over the phone. Main duties involve handling inbound and outbound calls, assisting customers with inquiries, issues, and complaints in a timely manner. You will provide accurate information and solutions to customers and document all customer interactions and transactions in the system. Meeting or exceeding performance targets and goals is also expected.
As a Customer Support Analyst, you will provide Level 1 & 2 technical and functional support for Lumivero’s suite of products via email, chat, phone, and social media channels. You will develop and maintain support resources and collaborate with members and engineering to identify, test, and fix software issues. You will also serve as the liaison between the customer base and different teams, acting as the voice of the customer.
We’re looking for enthusiastic, hard-working, friendly individuals to support a huge network of veterans. This position relies on outstanding people skills and the desire to uphold our mission “to protect every child and serve all working people and leave no veteran behind” This 100% remote position allows you to earn an incredible living while letting you choose the working hours that are convenient for YOU and your family.
Associates directly support the success of the sales team by performing administrative work that allows the sales team to focus on acquisition. This team is the primary resource for internal and external questions, ensuring inquiries are answered thoroughly and in a timely manner. This is an exciting way to learn about customers and how they do business, and is an extremely important part of APD’s growth.
As a Customer Support Associate, you will handle the help desk's most frequent questions and ensure exceptional customer satisfaction. You will be crucial in meeting departmental KPIs and SLAs. Strive to reduce incoming volume by focusing on first-contact resolution, providing comprehensive solutions, and proactively advising customers on best practices. Gather valuable customer feedback to improve products and services. Assist in handling billing queries and processing refunds.
As a Customer Care Supervisor, you will be responsible for ensuring stakeholders receive delightful service. You will work with Customer Care Representatives to ensure they receive proper coaching to offer this service while meeting OKRs, KPIs, and SLAs. Your role will focus on understanding and managing resources to exceed results, while also working to improve the efficiency of the department.