Participate in a Client Success boot camp and assist with daily tasks like strategy development and reporting.
Conduct customer and market research, sit in on client meetings, and research key decision makers for assigned accounts.
Anticipate customer needs and develop a final project pitch deck linking Innovid solutions to client goals, presenting recommendations to senior leadership.
Innovid is a company focused on the AdTech industry, providing a platform to help clients achieve measurable marketing outcomes. It is an innovative and collaborative work environment that values professional development and has a dedicated Talent Development team, operating as part of the Mediaocean ecosystem.
Lead shift operations in a 24/7/365 support environment, maintaining service levels, productivity, and customer experience.
Provide hands-on operational leadership, real-time coaching, and decisive intervention to support and develop a small group of agents.
Serve as the primary point of contact for all operational needs on shift, identifying risks and ensuring smooth transitions.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space, accelerating speed to care. The company is a well-established, tech-forward organization with over 400 employees and a collaborative team culture focused on innovation and delighting customers.
Make 20-70 outbound calls per day to schedule patient check-ins, visits, labs, imaging, and outside referrals.
Coordinate care between providers and patients by gathering medical history, documenting in EHR, and following up with clear next steps after visits.
Keep patients engaged, escalate clinical issues promptly, and maintain a structured workflow within a capped caseload focused on patient support.
Urrly is a healthcare company focused on providing brain health care services to patients. The company emphasizes fairness in its operations, utilizes AI in hiring for objectivity, and promotes a culture of work-life balance and clear growth paths for its remote team across the U.S.
Lead, coach, and develop a team of 4 customer service specialists through regular feedback and development conversations.
Own day-to-day operations including SLA management, quality assurance, and escalation support across SMS, email, and escalations.
Monitor service KPIs like CSAT and response times, and partner with product and tech teams on tooling and program design.
Clever Real Estate is a venture-backed real estate technology company revolutionizing how people buy, sell, and manage property through cutting-edge technology and industry expertise. The company has built a leading online education platform in real estate and maintains a strong culture with high customer trust, as evidenced by its 4.9 TrustPilot rating from over 3,800 reviews.
Serve as a primary point of contact for brokerage clients via email, chat, and ticketing systems to assist with account questions, onboarding, and platform issues.
Coordinate cross-functionally with Operations, Compliance, Product, and Customer Experience teams to ensure traders receive fast, accurate, and professional support.
Help build knowledge base articles, identify process improvements, and provide product feedback to shape support operations as the brokerage scales.
Tradeify is a fast-growing fintech and proprietary trading platform that helps traders access capital, advanced tools, and a high-performance ecosystem. It is a remote-first company with startup energy, building a new brokerage service to deliver a seamless futures trading experience.
Manage and grow enterprise-level customer accounts, ensuring successful deployments and maximizing value from our SaaS platform.
Build strong business cases, establish strategic goals, and leverage technical solutions to improve the customer experience and drive opportunities.
Cultivate key relationships with senior executives both internally and externally, using a diplomatic and process-focused approach to solve complex problems.
ServiceNow is a global leader in providing an intelligent, AI-enhanced, cloud-based platform that connects people, systems, and processes to help organizations work smarter. The company serves over 8,100 customers, including a majority of the Fortune 500, and fosters a culture of innovation and purposeful work to make the world work better.
Identify, investigate, and assess threats and trends impacting a client's platform, operations, strategy, and brand reputation using OSINT and social media investigative techniques.
Monitor security incidents and trends via all-source intelligence to assess impact on staff, assets, and reputation, and escalate incidents following established procedures.
Research and analyze a wide range of information to create insightful analysis with strict deadlines, including data visualizations, and respond to urgent official requests.
Sibylline is a leading intelligence and strategic risk consultancy in the security sector, providing high-quality risk analysis, due diligence, and consultancy services to businesses, governments, and NGOs. It offers an innovative, entrepreneurial, and fast-growing working environment with opportunities for high-profile client exposure and career progression, aiming to build employees' profiles as well-regarded analysts.
Partner with internal teams and clients to implement, maintain, and optimize client benefit administration websites, ensuring high-quality service delivery and timely issue resolution.
Manage client site implementations and updates, including testing for quality assurance and driving the resolution of identified technical and process-related issues.
Research and resolve client inquiries, triage tickets, and provide clear, proactive communication while coaching team members and driving continuous process improvements.
Bswift transforms benefits administration with cloud-based technology and services, simplifying the process for employees and HR teams. The company serves thousands of companies nationwide from Chicago and remote locations, fostering a dynamic and inclusive culture focused on excellence and client success.
Own end-to-end implementations by leading customer onboarding from kickoff to go-live, building project plans, and partnering with Sales for seamless handoffs.
Drive ongoing customer success as the primary post-launch contact, conducting check-ins, driving adoption, monitoring account health, and identifying expansion opportunities.
Serve as a trusted partner who moves fluidly between technical discussions and strategic business conversations, proactively building structure and mitigating risks.
Ramp builds smart financial infrastructure embedded in business transaction flows, automating payment authorization, risk flagging, spend categorization, and book closing for over $100B in annualized spend across 50,000+ companies. It hires high-agency builders who own problems end-to-end in a culture that values slope over intercept, with the median customer saving 5% and growing revenue 16% in their first year.
Own and execute in-person member events and dinners, including planning, logistics, and hosting across U.S. cities.
Manage and energize the online community through programming and facilitate a Member Innovation Council to gather product feedback.
Capture and create content from events to support marketing efforts and storytelling across social channels.
Collective provides a technology platform and trusted advisors to help self-employed individuals achieve financial independence through services like business incorporation, accounting, bookkeeping, and tax services. The company is venture-backed by notable firms and featured in major business publications, fostering a dynamic culture focused on empowerment and community.