Serve as the single point of contact for Plan Holders and Brokers throughout the case implementation process. Educate customers about Guardian capabilities, required information, and timelines to set clear expectations to drive a positive implementation experience. Collaborate with internal and external teams to ensure a successful implementation. Proactively anticipate and address customer questions, troubleshoot, and resolve implementation issues timely.

As a Bilingual Spanish Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist customers and their employees with FMLA administration. Handle high volume of calls, provide follow-up, and maintain documentation within the database. The role requires strong customer service and attention to detail.

We are looking for a self motivated and passionate Customer Support Specialist for the Uplisting team to help juggle our 1000s of customers, keeping them as happy as they can possibly be and empowering them to succeed. Follow customer lifecycle processes and policies to support customer success and business growth throughout the customer journey.

Facilitate professional, accurate, cost-effective travel arrangements for all clients within their company's guidelines and standards of excellence for customer service. This role requires an ability to multi-task in fast-paced work environment, assisting the independent advisor business owner on all aspects of travel for their clients.

As a Client Support Specialist, you'll be the first line of defense in resolving issues and addressing inquiries from customers. Your role involves responding to incoming communications, documenting interactions in case management systems, and updating clients on ongoing resolutions. You'll resolve client inquiries directly or escalate them to other departments if necessary.

We are looking for a dynamic and detail-oriented aspiring sales operations professional to join the team as a Customer Service Analyst, proactively managing customer orders by tracking POs from receipt to delivery, identifying at risk orders , and providing quick and clear communication.

As a Customer Success Manager, Enterprise, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You’ll guide customers in aligning their goals with CreatorIQ’s platform capabilities, driving long-term adoption and program success.

As a Customer Success Manager (CSM) you will manage the full customer lifecycle for a SaaS product in the SMB and Mid-Market space. In collaboration with the Director of Customer Operations, Customer Success Team, and Sales Team to build a world class full cycle success experience. Onboard new clients and guide them, conduct regular check-ins, create and deliver reports, and identify upselling opportunities.

- Responsible of daily Product Research - Management of all necessary communications with Amazon regarding Refunds and Open Cases - Inventory Management - Monitoring and Research of Competitors - Handling of suppliers and search for new products - Line of Business (LOB): General Virtual Assistance and Customer Service --- Focuses on Private Labeled Sellers --- Focuses on backend tasks (Product Listing using Flat file, Account Health, Customer Service, Inventory & Shipment, Reports Generation, Listing Optimization, Keywords Research) --- Sources overseas (i.e. China, Alibaba, DH Gate, AliExpress) --- Sells own brand/products --- Uses ads to promote listings --- Owns the product listings

As an Adjuster, work directly with policyholders when they have a claim. Advocate for the policyholder by listening, analyzing problems, and guiding them through the claims process. Use expertise to proactively make recommendations that will help customers avoid future issues.