Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Own technical onboarding and configuration for publishing partners, including content ingestion and widget setup.
Serve as first responder for partner issues, triage bugs, and escalate to Engineering with clear reports.
Build and maintain documentation and processes to scale partner operations and ensure smooth implementations.
ProRata.ai provides an AI-powered answer engine that helps publishers deliver trusted, attributed answers to their audiences. It is a growing company with a collaborative and innovative culture.
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Jerry.ai is building the first AI agent to manage all your physical assets, starting with car insurance. The company has reached 5M+ customers, raised $240M+, and has been profitable since 2024, operating with a fully remote culture.
Moderate media, text, and user content on the platform, including account verification.
Collaborate with user support and other departments on tasks like knowledge base maintenance and ML training.
Work in a fixed 3/3 shift schedule (day, evening, night) with remote flexibility.
SKELAR is a venture builder that creates consumer businesses in global markets like EdTech, Mental health, and Petcare. Their tech products serve over 10 million users worldwide, and they foster a culture of strong teams and professional growth.
Provide scientific and technical support to increase customer utilization of DNAnexus solutions.
Troubleshoot complex scientific and technical issues while developing customer-facing documentation.
Participate in weekend on-call emergency duty and collaborate across teams to ensure customer success.
DNAnexus is an enterprise orchestration platform for precision health, pioneering cloud-based omics and bioinformatics for life sciences. The company has a passionate team of scientists, engineers, and compliance specialists dedicated to accelerating scientific discovery and improving healthcare.
Coordinate virtual assessment activities and manage claimant communications to ensure a seamless experience.
Provide professional first point of contact for claimants via phone and email, supporting them through the assessment process.
Support smooth operations by managing schedules, maintaining records, and assisting Functional Assessors and managers.
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. They are a trusted partner to government and industry, delivering services that create positive social impact and transform lives.
Manage forensic review, investigative, and provider audit activities related to Medicaid medical, dental, behavioral health, pharmacy claims, as well as provider, member, financial, audit, TPL, and operational data.
Lead identification, documentation, and escalation of potential fraud, waste, abuse, or non-compliance risks, and review Medicaid claims for accuracy and compliance with policies.
Develop corrective action recommendations and follow-up plans to address identified fraud, waste, abuse, improper payment, compliance, claims, or operational issues.
BerryDunn is a client-centered, professional services firm that helps businesses, nonprofits, and government agencies solve challenges. The firm is led by CEO Sarah Belliveau, known for its inclusive workplace culture and focus on learning and well-being.
Conduct 40–60 outbound calls daily to U.S. healthcare facilities to identify decision-makers and introduce care services.
Pre-qualify potential referrals regarding discharge timing, care needs, and insurance status, then schedule appointments for the field-based liaison team.
Maintain accurate CRM records of all outreach interactions, referrals, and appointments while working toward daily and weekly performance targets.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective, skills-based evaluation. The company focuses on ensuring fair and efficient recruitment processes for remote and flexible roles.
Provide technical support for enterprise asset management applications, resolving complex database and configuration issues.
Manage support cases from intake to resolution, collaborating with development teams and ensuring customer satisfaction.
Support software upgrades, patches, and testing, and create knowledge-base articles and training materials.
This company provides enterprise asset management software and technical support to public transit organizations. Their team is collaborative, customer-focused, and committed to continuous improvement and professional growth.
Serve as a trusted technical resource for customers and sales teams, assisting with parts selection and troubleshooting.
Diagnose and resolve installation and service challenges using strong vehicle maintenance knowledge.
Work with Sales and Engineering to communicate feedback and advocate for customers through the RMA process.
This role is with a partner company that provides automotive parts and technical support services. The company fosters a collaborative culture focused on continuous improvement and customer success.