Remote Customer service Jobs

Connect patients with critical health and social services, playing a pivotal role in care. Focus on helping individuals schedule and attend health care services by forming meaningful connections. Requires strong interpersonal skills and a drive to help patients access the care they deserve.

Assist in providing excellent service to clients by responding to requests with timeliness and accuracy, assisting advisors with client meeting prep and follow-up tasks, and processing account opening applications and transfer paperwork. You'll maintain client data in Salesforce, manage workflows, and input data into financial planning software, all while helping improve processes and providing input for position enhancement.

Serve as the primary financial contact for caregivers during onboarding into behavioral health services reviewing and explaining insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner. You will answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries, and collaborate with the Care Coordination and Clinical teams.

Functioning as a Subject Matter Expert for Bitwarden and our suite of services, you will expand skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers. You will work with customers to solve issues, look ahead to identify solutions, provide superb customer support, assist with billing/account management, and collaborate with Sales, Marketing, Development, and Product associates.

The Strategic Account Coordinator serves as the direct liaison between the client, sales, and production facilities, ensuring timely and accurate production of the client’s program(s). Serves as the primary point of contact for mid to large-size clients, focusing on the execution of client programs in order to achieve the objectives of the service agreement in compliance with client expectations, company policies, quality, and profit requirements.

Mitek is looking for a Technical Support Engineer to join the Global Customer Support team. In this role, you will take a consultative approach with strategic accounts, facilitate issue resolution for identity verification and check deposit solutions, support Mitek products, and drive escalations with internal teams. You will also interface directly with strategic customers and act as a subject matter expert for Mitek’s products.

This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to Manychat's global customers. The team is fun, kind, and empathetic. Responsibilities include providing users with an outstanding customer experience, analyzing and responding to queries via ticketing system, becoming a power user of our product, identifying cases that need to be escalated, and sharing feature requests.

As a Customer Care Specialist, you’ll be an advocate for our customers and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.

As a Customer Support Level 2 Regular, you will handle a wide range of inbound customer inquiries, serving as a primary problem-solver for complex issues. You're expected to independently resolve most issues, ensuring customer satisfaction through empathetic communication and deep product knowledge, adapting to diverse customer needs.

As a Customer Support Specialist, you are a pivotal member of our support team, responsible for resolving a wide range of customer issues. You will leverage your deep product knowledge and problem-solving skills to provide effective solutions, ensuring a high-quality customer experience. This role involves direct customer interaction and collaboration with other teams.