Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.
PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.
Lead in-person training sessions for new customer deployments across French-speaking regions.
Refine training materials and playbooks for the French market and individual customers as needed.
Collaborate cross-functionally with Customer Success, Product, and the German training team to optimize the training approach.
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care and connect. Backed by $50M Series A funding and trusted by 2,000+ facilities with over 200,000 users, the company fosters an open culture with regular collaboration and learning opportunities.
Define and execute digital member experience strategy and multi-year roadmap, aligning with business goals and client commitments.
Own member-facing technology platforms (app, portal, CRM, IVR, chat) and drive adoption, self-service, and satisfaction.
Collaborate with cross-functional teams and lead complex initiatives to improve member engagement and clinical outcomes.
AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. The company is committed to making pharmacy benefits easy to understand and accessible, with a culture focused on doing what’s right and fostering team growth.
Maintain successful partnerships with customers to understand their business needs and deliver exceptional service.
Initiate cases on the Envoy Platform, coordinate with HR teams, employees, and signatories for case documentation.
Monitor case progress against start dates and timelines, and handle escalated issues proactively.
Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service to streamline and expedite immigration processes. They are a growing company with a proactive customer service culture.
Provide timely and effective customer support across phone, email, chat, and social media.
Investigate and resolve product issues, including recalls, warranty, and returns.
Maintain accurate records and collaborate with the team to ensure high service standards.
Chefman designs and sells kitchen appliances and smart cooking products. The company fosters a collaborative team culture and is committed to high customer service standards.
Serve as the customer champion and dedicated account owner for assigned customers, driving satisfaction and loyalty through proactive engagement.
Act as a product leader and trusted advisor, providing recommendations and leading effective customer presentations.
Guide customers throughout the product lifecycle, from initial rollout to ongoing management, renewals, and expansion opportunities.
MediSpend provides SaaS solutions for medical affairs and compliance. The company fosters a customer-centric culture and supports a fully remote workforce with a focus on employee well-being.
Own a portfolio of Enterprise accounts as the primary relationship steward, building proactive, outcome-driven strategies that deliver measurable value and drive retention and expansion.
Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business.
Align closely with Sales counterparts to drive shared account strategy, identify risks early, and co-create mitigation plans that protect the relationship and revenue.
Conga aligns commercial operations so companies run as connected, smarter businesses by unifying pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide—including more than 50% of the Fortune 100®—Conga fosters a community where colleagues can innovate and grow, with every voice heard.
Lead and develop a team of Personalized Support Engineers, focusing on professional growth, technical enablement, and well-being.
Drive customer value by overseeing resolution of complex technical issues and delivering proactive guidance to strategic customers.
Optimize support operations, drive procedural improvements, and collaborate cross-functionally to ensure seamless customer alignment.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with diverse teams making a global impact each day.
Lead workflow discovery to understand customer processes and design future-state solutions that improve efficiency.
Guide customers through adoption and organizational change to drive measurable outcomes.
Develop reusable patterns and playbooks to scale consulting expertise across engagements.
Axuall is a clinical workforce intelligence company built on a national real-time practitioner data network, enabling healthcare organizations to accelerate onboarding and improve workforce planning. It is backed by over two dozen leading healthcare organizations and promotes a diverse, equitable, and inclusive workplace.
Manage confirmed airline reservations and post-booking travel details using Sabre GDS.
Prepare client invoices using FreshBooks and verify payments across multiple platforms.
Communicate professionally with clients and coordinate teams to deliver seamless travel experiences.
Ascend is a premium travel company helping founders, investors, and executives book discounted international business and first-class flights. The company has 66 employees, is backed by Bessemer Venture Partners, and emphasizes personalized support and rapid growth.