Provide customer support for MoonPay customers across multiple channels (email, chat, voice, social). Meet performance KPIs including NPS, CSAT, QA, and productivity. Partner with internal MoonPay teams to resolve escalations and other business tasks. Identify and provide solutions for customer experience opportunities.

Provide outstanding customer service to individuals navigating the application and enrollment processes for public and private schools, supporting customers across multiple communication channels, including phone, chat, email, and SMS. Adapt to varying workloads and assist customers wherever demand is highest, managing high volumes of work with professionalism and efficiency.

Responsible for supporting a successful UK rental operation, you will negotiate with individuals, insurance companies, corporate customers and credit card companies. Daily tasks include maintaining accounts, interpreting loss data, recovering credit hire invoices, and liaising with third party insurers and solicitors.

The Agent Enablement & Vendor Operations Specialist supports agent performance, manages vendor relationships, handles complex escalations, and optimizes operational workflows to drive efficiency and service excellence, ensuring BPO partners meet key performance metrics and customer experiences are continually improved.

Establish fair market value of vehicles assisting insurers in claim settlement. Update vehicle information and determine the availability and price of new or used vehicles. Some outbound calling (non-sales related) required to automobile dealerships and adjusters. Maintain relationships with dealers and claim adjusters. Provide supplemental research as requested.

The Support Specialist I provides first level assessment, support, and resolutions. This position is responsible for delivering quality customer service and handling daily support requests for our colleagues received via phone calls, chat, or self-service incidents. Additionally, the Support Specialist escalates any unresolved issues to ensure a timely resolution.

This role provides ongoing customer contact and support to ensure complete customer satisfaction. It requires answering phones, directing calls, completing closing protection letters, conducting searches, and assisting the scheduling team. Additional duties include scanning, shipping, and customized mailings.

Provide superior customer service to existing customers by addressing their needs and concerns via phone and email while following company standards. Service includes responding to inquiries regarding payments, policy changes, and cancellations.

The A/R Call Center Representative will answer calls from patients, providing accurate answers to their questions and addressing concerns about insurance billing, payment responsibility, or refunds. Responsibilities include accurately answering incoming phone calls and ensuring patient information accuracy.

Work with customers experiencing financial difficulty and struggling to make their contractual payments. Interact with customers to understand their circumstances to ensure we can offer a solution which is both affordable and sustainable and meets their individual needs.