The Customer Support Analyst serves as the primary technical resource for InteleShare customers, ranging from major hospital networks to small radiology facilities. This remote position operates on a night shift schedule providing real-time technical support. The role ensures InteleShare software is properly configured and operating effectively at all times, delivering timely resolution of technical issues while maintaining exceptional service levels and customer satisfaction.
Interface with approximately 30 – 40 assigned dealerships to proactively consult and provide support. Build strong relationships with dealer operators, dealer managers, regional offices and zone teams, utilizing various communication devices and technologies. Consult with dealerships to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact.
You'll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events, as well as driving expansion opportunities within existing customers by identifying new use cases and teams and successfully introducing Scribe solutions.
Be your own boss and design a life that reflects your ambitions. You'll have health insurance reimbursements and all-expenses-paid trips to destinations like Ireland, Dubai, Amsterdam, and Iceland. You'll need a passion for independence, ambition, and must be adventure-ready.
Inform guests about Mammoth Resorts, planning and booking their vacation needs primarily through inbound phone calls, emails and webchats. Identify the guests’ needs, offer products, communicate policies, and provide assistance with changes, cancellations, taking payments and any other service-based needs. A typical week is four, 10-hour days with 3 days off.
ApprovalMax is seeking a motivated Customer Success Manager to join its dedicated, passionate team. Responsibilities include guiding customers through onboarding, developing strong relationships, monitoring performance metrics, addressing inquiries, identifying business opportunities and collaborating with internal teams. The ideal candidate has 2+ years of experience in customer management with a strong track record of driving customer success.
Directly lead, coach, and develop a team of experienced Customer Success Managers across the Americas, fostering a high-performance, customer-obsessed culture. Define and execute the regional Customer Success strategy for the Americas, aligning with Mambu's global goals and regional commercial objectives. Be accountable for key regional Customer Success metrics, including Gross Retention Rate and Customer Satisfaction. Leverage data-driven insights to manage team performance and identify regional expansion opportunities.
The Manager, Client Experience leads the UK's integrated client-facing operations, combining Technical Support and Client Success functions to deliver exceptional service throughout the client lifecycle. This role drives client satisfaction, retention, and growth by ensuring seamless resolution of technical issues while proactively managing relationships that maximize value realization from Intelerad's medical imaging solutions.
Your mission will be to serve customers with operational excellence, ensuring quick and adequate resolution, preserving the quality of service and collaborating with internal teams to improve processes and metrics. You will be responsible for end-to-end service, ensuring quick, clear and empathetic resolutions for each request from our customers through the integrated channels of our platform.