Lead the technical implementation and customer onboarding journey for LILT's most strategic and complex enterprise customers, ensuring rapid customer adoption and value realization. Responsibilities include onboarding coordination, solution design support, driving customer onboarding, coordinating across teams, managing technical support, and leading customer communications.

The Business Solutions Architect is responsible for the creation and management of the requirements and technical documentation for IRT projects. Business Solutions Architects work closely with the client, Project Managers, and technical teams to ensure that each system is built and updated to meet the needs of the protocol.

As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage, while providing phone support and responding to alerts.

The Financial System Administrator’s primary responsibility is the main point of contact for NetSuite Enterprise Resource Planning (ERP) support, maintenance, and the continued evolution of NetSuite throughout the organization in addition to other related third-party business applications. Responsibilities include collaborating with stakeholders, maintaining NetSuite ERP applications, and providing system support.

The Technical Account Manager (TAM) manages delivery on eCommerce and CMS accounts, partnering with the Development team to collect detailed business requirements and translate them for web development; a hybrid role as program/project manager, product owner, business analyst, and QA.

In this role, you will provide technical assistance and support to employees, troubleshoot hardware and software issues, and maintain our IT systems. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and communication skills.

Play a key role in ensuring the smooth operation of clients' cloud environments by providing technical support and troubleshooting issues. Deliver exceptional customer service while gaining valuable experience in cloud computing and Azure. Monitor, analyze, and resolve incidents for customer infrastructure running in Azure, triage telemetry alerts, install and administer systems, and communicate solutions to clients.

This role manages and maintains the Salesforce platform, including user accounts, profiles, and permissions; creates and manages custom objects, fields, and relationships; develops and maintains Salesforce flows and Apex triggers; and implements and manages Salesforce integrations with other systems.

Ensure customer centricity at the front lines of supporting our users by managing our support desk and communications, troubleshooting technical and non-technical inquiries, and building support documentation and workflow efficiencies. You will drive a proactive technical support function and provide a phenomenal user experience as we continue to scale.

In this role, you will develop deep technical expertise with specific clients, ensuring superior project management and building strong, trust-based relationships, maintain and strengthen client relationships to ensure project goals are met and client needs are addressed. You will also mentor and manage internal teams.