Own support performance across service level and customer satisfaction.
Partner with Product and Operations to reduce contact drivers.
Lead, coach, and develop Team Leads, Tier 2, QA, and frontline teams.
Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.
Lead, coach, and mentor a multi‑tier (Tier 1–3), multi‑region helpdesk to deliver consistent, high‑quality support across time zones.
Own and continuously improve CSAT, SLA attainment, queue quality, and customer communication standards.
Design and implement enhanced global policies, escalation frameworks, and operating standards.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. They provide a comprehensive suite of services, products, and data that enables clients to navigate complex, contentious, and often catastrophic situations.
Serve as the primary queue manager for the Business Operations Freshservice service desk, triaging incoming requests, assigning tickets to appropriate team members, tracking status, and ensuring SLA compliance.
Provide Tier 1 support for common, well-defined business systems requests; resolve straightforward issues independently and escalate complex or unfamiliar issues with clear documentation and context.
Support other firmwide service groups that utilize ticketing platforms by assisting with queue setup, workflow configuration, and consistent queue management practices.
Dudek began in 1980 serving Southern California’s water and wastewater agencies. Today, they are a 100% employee-owned firm supporting clients nationwide, recognized by leading industry organizations and honored with national Top Workplace Awards.
Be accountable for team attainment of utilization and revenue.
Be responsible for the oversight of delivery teams assigned to customer engagements.
Be accountable for delivery quality and customer satisfaction.
Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and unlock work that truly matters.
Own the execution and coordination of internal programs that support the global Solutions team.
Build and maintain a centralized knowledge hub of scalable assets and documentation.
Partner with stakeholders to operationalize the Voice of Customer intake and prioritization process.
Vanta helps businesses earn and prove trust by providing a platform to monitor and verify security continuously. They have a kind and talented team; while some have prior security experience, many have been successful at Vanta without it.
Provide team leadership across case management, escalations, and operational support functions.
Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
Make informed decisions independently while collaborating with peers and senior leadership.
Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Own regular reporting and KPIs for Customer Support; identify trends, areas for improvement, and provide actionable insights to leadership.
Act as a business owner and power user of Freshdesk and related tools; define requirements, monitor adoption, and partner with the Systems/IT team for configuration and implementation.
Design and recommend workflows, automations, and process improvements that reduce friction, scale with growth, and improve customer/agent experience.
Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform providing a unique, centralized solution for accounting and back-office operations. Their culture focuses on empowering team members to produce top-notch results while elevating their skills.
Own the end-to-end performance of Ro’s onshore Member Experience organization.
Lead, coach, and develop frontline leadership, setting clear expectations for performance.
Establish and evolve the operating model for Ro’s internal care organization.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, employing a vertically integrated platform to provide an end-to-end healthcare experience.
Translate delivery experience into scalable standards.
Convert data and qualitative insights into recommendations.
Drive adoption of the CX delivery operating model.
Smarter Technologies delivers AI-first, human-in-the-loop (HITL) solutions. They focus on scaling predictable, high-quality customer outcomes. The company seems to have a fast-moving environment.
Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Support the onboarding of new software titles into ServiceNow SAM Pro, including requirements gathering and documentation.
Collect and analyze data on software title usage, versioning, contract end dates, and license information.
Research VA-owned software solutions that can replace underutilized third-party applications.
IT Concepts dba Kentro drives innovation and fosters collaboration, committed to advancing customers' missions and professional growth. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Build and maintain the operational model for Support and Moderation.
Implement and improve the quality system, including tone of voice control.
Manage the team (hiring, onboarding, performance management, development).
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. They solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.
Serve as primary owner and administrator of core Customer Operations platforms.
Build and maintain dashboards and reporting that provide visibility.
Design scalable workflows supporting Support, Customer Success, and Partner Operations.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.
Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.
Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Develop, implement, and refine Field Service Operations strategies that improve efficiency, reduce costs, and enhance service quality.
Develop operational KPI’s and implement tools to monitor field service performance.
Develop annual budgets, manage operational P&L, and drive cost-optimization.
TurboCell delivers low to no-emission energy anywhere and operates on a variety of fuels, including 100% hydrogen. TurboCell is part of the Endeavour Energy ecosystem, a purpose-driven organization helping innovators develop and launch global solutions for energy, water, and waste.
Provide operational oversight of outsourced Customer Service operations.
Oversee internal Customer Service operations.
Manage all executive-level escalations across the Servicing organization.
GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.
Serve as the primary resolver for complex, ambiguous, or high‑risk cases requiring interpretation beyond written SOPs.
Lead the identification of bottlenecks, workflow inefficiencies, and systemic issues, recommending strategic improvements.
Own all process documentation, decision trees, troubleshooting guides, and FAQs.
RealPage provides software and data analytics to the real estate industry. They are an equal opportunity employer committed to creating an inclusive environment for all employees.
Lead the Customer Assurance team, including specialized representatives in Quality Assurance, Reputation Management, Facility Monitoring & Security, and new experimental functions.
Oversee and enhance review generation and reputation management initiatives, ensuring strong outbound engagement and positive brand perception.
Monitor and refine Quality Assurance programs, providing coaching and insights to elevate performance across Customer Success and Resolution teams.
SecureSpace Management is seeking a talented, hungry, and eager Customer Assurance Manager that enjoys a fast pace and diverse workload in a dynamic environment. The company is committed to providing equal employment opportunities to all employees and applicants.