Remote Information technology Jobs • Documentation

The Digital Product Specialist will serve as the primary point of contact for end-users of the breeding operations system, conducting training sessions and workshops to ensure effective system adoption and usage. They will ensure timely resolution of end-user inquiries, provide documentation and training materials, and accurately capture user feedback for relevant stakeholders. The specialist also assists in testing system updates.

Responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services. Dedication to quality and customer satisfaction are critical success factors for this position.

We're seeking an experienced Product Support Specialist to help our customers, big and small, with their use of Further’s platform. A typical day may involve working on a queue of support tickets ranging from general product assistance requests to configuration updates to anything and everything. You'll work closely with product, engineering, and customer success teams on a daily basis.

The Support Engineer Intern works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of RapidIdentity products and supporting technologies. The Support Engineer Intern provides direct assistance to RapidIdentity users and is responsible for fielding phone calls directly from customers, as well as delivering Tier 1 technical support to RapidIdentity customers with an emphasis on first-touch issue resolution.

The Junior CRM Support Specialist plays a vital role in maintaining operational excellence by providing timely, empathetic support to internal users, helping them navigate and leverage Pennylane's CRM tools effectively. As the first point of contact for CRM-related support requests, you'll be the friendly face that helps the internal teams succeed. As a Junior CRM Support Specialist, you'll spend most of your time (70%) handling day-to-day support requests and user assistance, with the remainder (30%) focused on documentation, training materials, and process improvements.

Expert in one or more highly specialized areas within the healthcare environment. Role in developing clinical/business solutions. Designs and presents solutions and options that improve patient care, enhance patient engagement, improve operational efficiency and improve the organization's financial position. Understands system options and configurations completely and can suggest and lead teams through decisions on the best way to configure and utilize the system.