This position supports the TDY FLIR Surveillance product lines, providing remote and field support on our product line. Responsibilities include technical after-sales support via email, phone, or on-site services; product testing, debugging, and documentation; installing software, configuring systems, and sustaining demo assets; maintaining and updating support database and web support infrastructure; fundamental restoration of technical equipment; coordinating and assisting with customer recommission; and reporting engineering costs and man-hours according to service procedures.