Provide tier 1 support for all end users both remotely and in person, diagnose and resolve technical issues, participate in asset management, collaborate with stakeholders like HR, and maintain documentation. You will report to the Global IT Manager and be responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe. Must be based in Sydney.

Manage and maintain MDM platforms, ensuring consistent performance across iOS, MacOS, VR and Android devices. Support the deployment, configuration, and management of mobile devices using industry-standard MDM tools. Administer and optimize Imprivata Mobile Access Management (Ground Control). Troubleshoot and resolve MDM-related issues.

Oversee IT support and manage incoming IT tickets from employees, ensuring timely resolution; troubleshoot hardware, software, and network issues for both remote and on-site employees; implement and enforce IT security best practices.

This role focuses on internal IT requests from colleagues, participating in IT projects in collaboration with teams globally, as Ideals scales. The Service Desk Specialist will provide remote technical support, maintain service health, manage cloud server lifecycle, administer cloud services, and handle hardware-related tasks.

As part of the Information Technology team, you will provide first level support for PC's/Laptops, Tablets, Video Conferencing Hardware, as well as printers for our Corporate Remote workers. You'll troubleshoot problems, set up new accounts, adjust permissions, set up new systems, and decommission old equipment in a fast-paced environment.

Provide remote IT support and ensure clients receive top-notch technical assistance. Handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining IT service standards. The role requires resolving various technical issues and serving as an escalation point for technicians.

As a Senior Systems Engineer (IT) at Valimail, you will own the Build side of our IT team, focusing on creating, designing, and maintaining clean, scalable, and secure systems. You'll work with our core systems, including macOS, Kandji, Okta, Okta Workflows, Jira, Slack, Zoom, ChatGPT, and Google Workspace to implement systems that are precise, resilient, and aligned with our values.

The Technology Delivery Analyst assists staff on technical issues related to hardware or software both onsite and remote. This role requires strong MacOS platform knowledge to support a mixed endpoint environment (Mac/PC). You will participate in hardware upgrades, system maintenance, installation, and support of business applications.

This is a hands-on role that will include advanced support for our employees around the world. The IT Support Specialists of HackerOne interact with more employees across the organization than almost any other role in the company. Solving problems, learning, and building relationships across departments.

In this role, you will provide technical assistance and support to employees, troubleshoot hardware and software issues, and maintain our IT systems. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and communication skills.