Remote Information technology Jobs · MacOS

As an IT Administrator, the role involves system upgrades and onboarding new employees. You will also troubleshoot hardware and train users to optimize productivity. This position also requires collaboration with global IT teams to implement best practices, maintain security standards, and support ongoing technology initiatives.

• Delivers Tier 2 technical support for desktops, software, and peripheral devices across diverse locations.
• Responds to support requests via in-person, remote, and digital channels, resolving issues efficiently.
• Maintains accurate documentation of technical issues, solutions, and knowledge base articles.

The IT Support Manager is responsible for overseeing and operating the full lifecycle of internal technology used by EFY employees, ensuring stability, security, cost efficiency, and operational excellence. This includes device management (Mac & Windows), SaaS licensing, hardware operations, internal systems, and delivering fast, reliable and high-quality support in a remote-first organization.

You will play a critical role in supporting and improving the day-to-day technology experience for Omadans. You will contribute to the planning, implementation, and operation of systems that enable secure, efficient, and user-friendly internal workflows across the company. This role is ideal for someone who is energized by problem-solving, thrives in a fast-paced environment, and takes initiative to improve how things work.

Take a significant role in architecting, building, and managing our advanced client endpoint infrastructure. This full-time position is designed for an experienced engineer who can independently drive complex projects, enhance platform stability and security, and mentor junior engineers. The ideal candidate will possess deep technical expertise in endpoint technologies, a strong aptitude for automation and system design, and a commitment to engineering excellence.

This role provides hands-on IT support and systems administration across Microsoft 365, identity platforms, and endpoint management tools. The IT Specialist handles user lifecycle tasks, device provisioning, troubleshooting, and operational support for a remote workforce. The position collaborates closely with Corporate IT and Security to maintain a reliable, secure, and well-documented environment that aligns with organizational standards and regulatory requirements.

Provide technical assistance to end users via phone, chat, email, or remote access tools, identify and resolve common technical problems, manage and document incidents from opening to resolution, ensuring customers receive fast and satisfactory solutions, help users with installation and configuration of basic hardware and software, and maintain records in the ticketing system.

We’re looking for a friendly, resourceful IT Help Desk Specialist with 2–3 years of hands-on experience supporting both MacOS and Windows environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced business environment.

We’re looking for a knowledgeable, customer-focused IT Support Specialist to join Rula’s IT Service Desk. In this role, you’ll support our team by providing technical assistance, troubleshooting hardware and software issues, and keeping our IT knowledge base up to date. You’ll work closely with teams across the company to maintain a secure, efficient, and reliable tech environment that helps drive our mission forward.

Ensure technology runs smoothly, systems stay secure, and employees receive exceptional support across both office and remote environments. Configure, deploy, and maintain laptops/workstations (Windows & macOS). Manage mobile devices and applications through MDM tools. Resolve help desk tickets with an emphasis on speed, accuracy, and customer service. Assist in maintaining cybersecurity controls.