Drive the evolution of Alpacaβs customer facing technical support, ensuring scalability and efficiency to deliver exceptional client service. Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues, dedicating 50% of your time to direct customer problem-solving. Improve Support Process Efficiency by auditing escalation workflows and improve via code, tooling, and training to minimize L3 escalations.
Job listings
Coupa's Professional Services Teams seek a Technical Architect with experience in integration technologies within Procurement, Supply Chain, and/or AP Automation. Manage successful integration projects, collaborate with customers to determine solution architecture, and translate business requirements into a blueprint for achieving objectives. Assist Solution Architects in documenting current capabilities and deliver data transformations to map customer data into Coupaβs model.
Join NISC as a Technical Software Implementation Specialist in the Professional Services Division, focusing on implementing the NISC Meter Data Management System (MDMS) and integrating utility-specific Automated Metering Infrastructure (AMI) with NISCβs Billing platform. You will configure systems, solve data flow challenges, and collaborate with customers to deliver Smart Grid solutions, leveraging your strong SQL and project management skills.
Integrations team under the Corporate Technology is looking for a Systems Analyst. In this role, you will evaluate existing systems, business processes, and be involved in designing integrations between various systems. You will work closely with business partners, program managers, development and QA team members. To prepare functional requirements and technical solution, research and analysis is expected.
Work closely with clients to understand their technical requirements and database architecture either remotely or on-site. This role involves leading and supporting MariaDB deployments, conducting performance tuning, and providing strategic recommendations for database scaling and architecture improvements.
As an Applications System Analyst specializing in finance technology, you will play a pivotal role in evaluating, designing, and implementing application systems that support financial operations. This role bridges the gap between business needs and IT solutions, ensuring seamless integration and optimization of financial systems to drive operational efficiency and strategic decision-making.
As a Technical Architect at Coupa, you will collaborate with our Customers, Partners and internal Product Management teams to implement cutting-edge solutions for our customers. Your expertise and experience will be crucial in integrating technologies into the Procurement, Supply Chain, and/or AP Automation domains, enabling our teams to manage the successful delivery of integration projects at Coupa effectively.
Youβll report to the Engagement Manager, EAI, and serve as a vital resource for our clients and internal teams. Lead and mentor integration teams, providing technical and architectural guidance for NetSuite projects. Design, develop, deploy, and maintain complex integrations across cloud and on-premise systems using platforms like Boomi, Celigo, or OIC.
As an Application Integration Engineer on Ridgelineβs Internal IT team, you will design and implement comprehensive integrations that connect our internal systems and support our companyβs growth. Your work will help reduce friction, improve security, and automate essential business functions. You'll partner with cross-functional teams to understand business needs and deliver thoughtful, consistent solutions using modern cloud platforms.
As a TechOps Specialist at Kasa, you will maintain data integrity, perform system maintenance, resolve technical issues, and bridge the gap between technical and non-technical teams. You will also lead technical triaging efforts by evaluating, prioritizing, and directing technical issues to the appropriate teams for swift resolution.