Remote Information technology Jobs · SQL

As a Tier Two Support Analyst Intern, you’ll play a key role in helping our customers navigate their administrative and technical needs by troubleshooting issues, providing expert guidance, and ensuring seamless support experiences. Beyond day-to-day assistance, you’ll also have the opportunity to contribute to exciting special projects, making a real impact on the team and the customers we serve.

Perform daily incident analysis, troubleshooting, and resolution including code checks and applying fixes or workarounds. Participate in Major/Sever Incident (MI/SI) calls for P1/P2 issues, providing technical expertise and timely updates. Review and provide solutions for Open Incidents, Requests, Problems. Coordinate daily/weekly cadence to review and update open tickets.

Perform daily incident analysis, troubleshooting, and resolution including code checks and applying fixes or workarounds. Participate in Major/Sever Incident (MI/SI) calls for P1/P2 issues, providing technical expertise and timely updates. Review and provide solutions for Open Incidents, Requests, Problems. Coordinate daily/weekly cadence to review and update open tickets.

The Senior DSE will provide technical assistance on applications to resolve an end-user's connectivity issues with the NiCE suite of products. Duties include troubleshooting and diagnosing escalated customer issues, acting in a consultative fashion to arrive at a mutually beneficial solution, and coordinating with internal departments to provide a collaborative solution. The Tech Support team will provide exceptional client assistance in the resolution of complex problems.

An experienced technical expert is needed to take on a Tier 3 Subject Matter Expert (SME) role focusing on Conversational AI, serving as the senior technical focal point for customers and resolving the most complex technical issues within strict SLAs and acting as a critical liaison between the customer, R&D, and Product teams to drive systemic process improvements.

Assist Aledade App users (internal and external) with technical issues as frontline support via chat, triaging tickets, and troubleshooting known issues with predefined steps. Main duties include assisting users via chat, triaging incomplete tickets, troubleshooting technical issues, and executing sub-tasks of projects under supervision from a senior team member.

The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers. You will monitor application performance and system alerts, respond to incidents, and escalate issues according to established protocols, actively participating in customer incidents.

TigerData is hiring a Database Support Engineer for our growing global team! The right candidates will be comfortable providing deep technical support and interacting with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus!) and must be able to gain a detailed understanding of TimescaleDB quickly. You should have a “can do it” attitude, where helping the user comes first.

We are seeking a highly skilled and motivated NetSuite Administrator to join our team to become responsible for managing, optimizing, and enhancing our NetSuite ERP system to support the company’s growth and operational needs. The ideal candidate will bring a combination of technical expertise, business acumen, and leadership skills to manage and improve system performance, user adoption, and cross-departmental processes. This position is critical to driving efficiency and scalability in our operations.