Design, build, and lead the support program that ensures VA clinicians can effectively use Knowtex to document patient encounters.
Own the complete support infrastructure—from ticketing systems and escalation protocols to team management and technical troubleshooting—establishing the operational foundation.
Manage support operations end-to-end while building the systems, processes, and team to scale from hundreds to tens of thousands of users.
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, Knowtex is experiencing explosive growth across both commercial health systems and federal healthcare.
Own real-time queue management, ensuring SLA protection and operational stability.
Monitor live performance, identify anomalies, and conduct root-cause investigations.
Distill complex operational signals into clear, concise, and actionable updates.
Clipboard is a Series C marketplace company that helps professionals turn extra time into career growth. They are a YC Top Company with a global, remote team of 700+ people and have been profitable since 2022.
Receive and process customer orders from both B2C and B2B customers.
Coordinate with third-party logistics providers to ensure B2C and B2B delivery service levels are met.
Proactively resolve customer delivery issues, escalating where appropriate.
Resident is a house of brands focused on quality materials, timeless design, and exceptional comfort. Founded in 2017, Resident has become one of the fastest-growing and most profitable omnichannel retailers in North America, powered by deep expertise in e-commerce technology, performance marketing, and data science. They value Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum and are committed to building inclusive, high-performing teams.
Contribute to data strategy and enrichment projects.
Execute complex data flows for high-quality information.
Maintain data health through deduplication and data loading.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Oversee the fulfillment team, ensuring members meet weekly quotas and perform efficiently.
Utilize AI to automate processes, working with developers to optimize workflows, resolve technical issues, and enhance automation.
Provide data-backed insights on publisher availability and depth to support the Sales team.
Search Atlas Group delivers best-in-class services and software. They have a kind, inclusive, and collaborative company culture with energetic high-achievers.
Lead the development and execution of Workforce Management strategies.
Serve as the primary operational owner of WFM tools, driving configuration, optimization, and continuous improvement.
Build capacity plans and scenario models to anticipate changes in demand, seasonality, and operational risk.
AG1 is committed to empower people to take ownership of their health by bringing Foundational Nutrition to people around the world. They are dedicated to continuous improvement, leveraging the latest research to deliver a powerful solution for optimal health.
Own day-to-day relationships with domestic and international parcel carriers.
Act as the subject matter expert (SME) in parcel for the Sales and Solutions teams during client scoping and onboarding.
Collect and analyze feedback from merchants on carrier services, pricing, and feature gaps.
ShipMonk provides cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, they are on a mission to revolutionize fulfillment with a merchant-first mindset.