Seeking a Customer Success Operations Manager to drive operational excellence across our Customer Success organization. This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience. You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.
In this role, you’ll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients, helping them turn strategic goals into real results. You will lead cross-functional teams spanning strategy, content, design, paid media, and web development, ensuring clarity, alignment, and accountability. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.
A Flex Market Manager is a program leader within the Service Model and Innovation Department (SMID), responsible for leading the team that enables markets to achieve quality and savings targets. In this role, the Flex Market Manager partners closely with the Director of Centralized Services to set and implement goals, ensuring alignment and engagement across teams to drive operational excellence and deliver impactful results.
Lead the SMB strategy, team, and execution, build or scale renewal programs, launch customer portals, and use Salesforce to streamline customer engagement. Manage a team, work directly with customers, and partner with our Revenue Operations team to develop the processes and tools to scale. Build the future of customer experience for their SMB clients starting with an industry leading renewal rate and scaling toward automation.
The Sr. Manager, Business Operations is responsible for ensuring the successful delivery and value realization for Federal Identity and Access Management (IAM) customers, managing customer loyalty and adoption of Saviynt’s services and products using customer business objectives and priorities. This role requires a blend of project management discipline, technical understanding of IAM, and a passion for customer advocacy, driving customer satisfaction and contributing to Net Revenue Retention (NRR) targets.
The Manager, Member Services role is responsible for leading the Member Services team to ensure exceptional customer service while providing support to the amazing team. The manager provides consistent leadership presence as well as collaborates with a team of leaders across Global Support. This role involves supporting supervisors, improving processes, managing recruitment, and facilitating communication.
Drive fast, efficient, and delightful on-boarding for new customers, managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams. The ideal candidate has the ability to understand the technical complexity and a great ability to get stuff done.
The Senior Integrated Project Manager runs creative and production processes, working alongside a talented Project Management team to drive projects from brief to delivery. Leading on projects and collaborating with dynamic teams, the project manager delivers projects following OLIVER+' ways of working, showcasing skills in managing multiple mid to high complexity projects.
The Director of MES Services oversees deployments of Ever.Ag’s Orbis MES solution to our world-wide customer base, coordinating service resources, ensuring on-time/on-budget delivery, successful customer outcomes, and organizational profitability. Key responsibilities include overseeing service teams, project management, and Orbis technical consulting resources, while supporting pre-sales activities and maintaining effective risk management practices.
This role will lead the project management of large-scale, multi-year, global or regional initiatives and manage effective tracking mechanisms. The role will also drive the end-to-end delivery of strategic initiatives identified by the NorAm Strategy function. This position supports the Strategy function with preparation of presentation with data and insights gathering.