Own incident management for assigned tickets, ensuring SLA compliance and client satisfaction.
Collaborate with cross-functional teams on project coordination and stakeholder management.
Execute data quality reconciliations and monitor automated alerts for data integrity.
TELUS Agriculture & Consumer Goods leverages world-leading technology to create better producer-to-consumer outcomes. The company offers digital solutions and data insights for global supply chains, aiming for sustainability and efficiency.
Build and improve operational infrastructure for Convergent's research programs.
Own applicant and selection operations across multiple residency and founder programs.
Manage cross-functional projects, define metrics, and create dashboards.
Convergent Research is a nonprofit science studio that removes bottlenecks to breakthrough scientific research by pioneering Focused Research Organizations. They are a growing, agile team that operates remotely and values risk-taking.
Own end-to-end operating model and outcomes for provider engagement and growth programs, ensuring timelines, milestones, and intended results are met.
Track program performance through data, translate into concise reports for senior leadership, and provide recommendations for prioritization.
Collaborate with cross-functional teams and engage directly with providers and practice staff to maintain momentum and drive program success.
Counterpart Health transforms healthcare with an AI-enabled primary care tool, Counterpart Assistant, that supports earlier diagnosis and management of chronic conditions. As a subsidiary of Clover Health, they have a remote-first culture with a focus on diversity and inclusion, and thousands of practitioners using their tool.
Own and lead execution of Field Reimbursement readiness priorities, translating organizational objectives into scalable field capabilities.
Oversee operational performance, identify systemic gaps, and implement improvements to enhance efficiency.
Support deployment and maintenance of reporting aligned to predefined KPIs and partner with Analytics for accurate reporting.
Regeneron is a leading biotechnology company that invents life-transforming medicines for people with serious diseases. The company has been recognized for its award-winning culture, including being a Great Place to Work in 2021.
Manage operational execution of Medrio's Early Adopter Program, coordinating scheduling, tracking, and customer follow-up for pilot participants.
Maintain launch readiness frameworks and go/no-go checklists, ensuring cross-functional teams are prepared for each product release.
Coordinate cross-functional alignment across Product, Engineering, Professional Services, Sales, Marketing, and Support throughout release cycles.
Medrio builds technology that makes clinical trials faster, smarter, and more human. They have a diverse, global team that brings accountability, curiosity, and a genuine customer-first mindset to everything they do.
Drive scalable engagement across a large portfolio of SMB customers through email campaigns and automation.
Analyze account data to generate insights and prioritize actions for customer health and retention.
Collaborate cross-functionally with Product, Sales, Marketing, and Support to drive customer value.
Fleetworthy offers a complete technology suite for fleet readiness, including safety, compliance, toll management, and weigh station bypass. Trusted by 75% of top North American fleets, the company supports millions of vehicles and fosters a diverse, inclusive culture.
Own the operational execution of new customer test kit launches, ensuring milestones are tracked and programs are ready for go-live.
Coordinate directly with customers, laboratory partners, and fulfillment providers to manage launch activities and resolve issues.
Monitor key metrics across inventory, shipping, and sample processing to identify and address operational issues early.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated. Backed by top venture capital firms, we are a fast-growing team working to make healthcare personalized and proactive.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Identify stagnant or delayed accounts and drive them to installation-ready status.
Work across sales, operations, and customer-facing teams to resolve operational blockers.
Serve as subject matter expert on front-end project pipeline and maintain accurate documentation.
SunPower provides industry-leading, end-to-end solar energy solutions with exceptional customer service. With over 30 years of experience and continued growth through acquisitions, we foster a culture of innovation and commitment to making clean energy accessible.
Provide excellent customer service via phone, email, and chat, handling time-sensitive issues and tracking communications in CRM.
Conduct webinars, assist with data migration, and collaborate with account managers to enhance customer accounts.
Maintain knowledge of agricultural practices, precision ag hardware/software, and internal tools for account setup and troubleshooting.
TELUS Agriculture & Consumer Goods provides data insights and technology solutions to empower producers and connect them to consumers, improving food and consumer goods sustainability. They foster a high-performance culture with enthusiastic, innovative, and passionate team members.
Drive revenue growth by owning the strategic roadmap for SMB go-to-market operations.
Lead cross-functional projects from conception to execution, such as launching new sales teams.
Manage and coach a team of analysts, aligning their work with strategic initiatives.
ZipRecruiter is a leading online employment marketplace that uses AI-driven smart matching to connect job seekers with businesses of all sizes. It is a large company with a fun, collaborative culture that values work-life balance.
Lead the operational framework for marketing initiatives, overseeing workflow management, resource planning, and vendor coordination.
Manage a portfolio of complex marketing projects from intake to post-project evaluation, ensuring alignment with strategic goals.
Develop and mentor a high-performing team, fostering a culture of accountability and continuous improvement.
We are a precision medicine company providing clinical research and laboratory services to support the development of life-changing therapies. With a team of dedicated professionals, we foster a culture of collaboration and continuous improvement to drive operational excellence.
Lead tactical and strategic programs to enable operational excellence across Last Mile services.
Serve as central point of contact for cross-functional initiatives, ensuring new programs are designed, tested, and launched with full field readiness.
Diving deep into processes, identify opportunities to improve operational readiness and drive scalable solutions.
Amerit Fleet Solutions is a leading U.S. fleet maintenance company. It offers a comprehensive benefits package including medical, dental, vision, 401(k) match, and unlimited vacation, and fosters a culture of safety and career development.
Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Manage client onboarding, growth, and project execution to drive successful outcomes.
Act as the primary link between clients and internal teams, relaying feedback and feature requests.
Provide training, technical support, and data analysis to ensure partner satisfaction and tracking of deliverables.
Arva Intelligence builds software for regenerative agriculture and environmental asset management, enabling agronomic and sustainability solutions. The company fosters a culture of innovation and employee support, offering benefits like 100% paid health insurance and stock options.
Own the customer lifecycle for RC Capital, from evaluating leads to onboarding and ongoing support.
Collaborate with Product, Sales, Support, Finance, and Marketing to optimize the sales funnel and drive growth.
Leverage data and automation tools to improve processes, track pipeline performance, and enhance customer experience.
RevenueCat provides the leading platform for in-app subscriptions, processing over $12B in annual purchase volume for mobile apps. We are a remote-first team of 150+ across 25+ countries, guided by values like Customer Obsession and Always Be Shipping.
Lead a high-volume customer operations team, ensuring service levels, quality standards, and satisfaction goals are met.
Hire, mentor, and develop supervisors and frontline staff, overseeing BPO partnerships for team performance.
Drive process improvements using operational data, partnering with cross-functional teams to enhance customer experience.
Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.
Leads the day-to-day operation of the Philippines-based Order Management team, ensuring disciplined execution and high-quality order processing.
Manages team performance through KPIs, SLAs, and quality measures, driving continuous improvement and operational excellence.
Builds strong cross-functional relationships with Sales, Billing, Revenue, and Finance teams to resolve queries and support commercial partnership.
Turnitin is a recognized innovator in global education, developing learning integrity solutions that support critical thinking. With over 25 years of experience, the company serves over 16,000 institutions in more than 185 countries, fostering a remote-first culture and a diverse community of colleagues worldwide.
Orchestrate Engineering, Product, and Design teams to deliver complex initiatives with clear milestones and risk visibility.
Drive disciplined execution against committed milestones, holding teams accountable and surfacing slippage early.
Build lightweight processes and tools that enable teams to define, track, and report on quantitative goals and OKRs.
Omada Health is reverse engineering healthcare delivery, focusing on the space between doctor visits for chronic conditions like obesity and diabetes. The company has served over two million members across 2,000+ employers and health plans, fostering a culture of trust, context, bold action, results, and teamwork.
Manage the entire family care journey from lead nurturing to discharge, focusing on retention and satisfaction.
Lead and develop a Customer Success team, fostering accountability and empathy in every interaction.
Design data-driven processes, track KPIs, and collaborate cross-functionally to optimize family experience.
Coral Care builds a marketplace connecting families with trusted local pediatric therapy providers who accept insurance. It is a fast-growing, fully distributed company with a culture of compassion, collaboration, and momentum.