Provide support to German- and English-speaking customers through chat and email.
Resolve issues related to orders, payments, shipping, returns, and account questions.
Meet quality, productivity, and customer satisfaction goals.
TalentPop is a fast-growing agency in the E-commerce industry, providing customer experience solutions for brands. They foster a supportive, remote-first culture with a global team, offering growth and development opportunities.
Provide professional technical support for payment terminals, POS systems, and payment-related services via phone, email, and ticketing systems.
Troubleshoot technical issues, assist with installations, activations, and configurations, and resolve customer inquiries while meeting SLA targets.
Maintain accurate documentation, handle portal access requests, and escalate complex issues to appropriate teams.
Sutherland is a global leader in customer experience, combining technology, innovation, and human expertise to help leading brands deliver exceptional service. The company offers a modern, supportive, and collaborative remote work environment with training and career growth opportunities.
Be the friendly, reliable point of contact for members via chat, WhatsApp, or email
Support on-site trainers with urgent requests and use your own judgment independently
Represent the brand's warm, down-to-earth tone in all written interactions
They run coach-led group strength training classes across multiple central Berlin locations, with a warm, down-to-earth brand. The company is a fast-growing boutique fitness studio group building a small, dedicated remote support team.
Respond to commercial inbound calls, chats, and emails from patients and healthcare providers with empathy and professionalism.
Identify and report potential Adverse Events and Product Quality Complaints with accurate documentation.
Triage medical information inquiries and provide non-scripted on-label information using approved content.
Alphanumeric provides customer engagement and commercial support services, specializing in the pharmaceutical industry. They are a company that values customer service and strategic thinking, offering a permanent full-time remote position with training and e-learning courses.
Understand business requirements and apply SOPs for each programme you are assigned to.
Solve user issues via live channels and make outbound calls to improve fulfillment and reduce cancellations.
Maintain high-quality interactions and exceed KPIs for customer satisfaction, productivity, and accuracy.
Taskrabbit is a marketplace platform that connects people with local Taskers for everyday home tasks like furniture assembly and handyman work. The company employs distributed teams across the US and EU and has been named a Built In Best Places to Work (2022-2025), celebrated for its inclusive and collaborative culture.
Provide responsive email support to users of a global digital learning platform, resolving inquiries and technical issues.
Meet performance targets for first response time, resolution time, and customer satisfaction in a fast-paced remote environment.
Document issues, escalate bugs, process refunds, and improve support templates and workflows.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They help streamline the hiring process by analyzing applications and sharing top candidates with hiring companies.
Handle customer, courier, and merchant inquiries through live chat, phone, and email support
Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
Maintain a high-quality customer experience using empathy, clear communication, and Wolt's tone of voice
Wolt builds technology that brings joy, simplicity, and earnings to neighborhoods, delivering everything from restaurant food to everyday items in over 500 cities across 30 countries. After joining forces with DoorDash in 2022, Wolt operates as a fast-paced, entrepreneurial company where employees learn, build, and ship more than in most other places.
Handle incoming requests from users worldwide via email and be the voice of the company.
Meet performance metrics like First Response Time, Resolution Time, and CSAT.
Master product processes, escalate complex requests, and process refunds.
Boosta is a holding tech company that creates, develops, and invests in digital businesses with global potential. We collaborate with over 800 specialists worldwide and millions of users use our products and services.
Help resolve user inquiries and issues through written support tickets and verbal calls.
Communicate with English-speaking users from all over the world.
Contribute to product improvement by escalating issues to relevant teams.
Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. The company fosters a culture of curiosity, trust, and ownership, with offices in Kyiv, Lviv, and Warsaw.
Handle outbound and inbound member inquiries with professionalism, empathy, and efficiency.
Use motivational interviewing to explain program benefits and support enrollment.
Accurately document interactions and resolve concerns while maintaining HIPAA compliance.
Vida Health is a healthcare organization offering virtual health coaching and personalized programs to help members achieve their health goals. The company fosters a remote-first, member-focused culture and is committed to service excellence.
Provide written Level 1 support by handling customer tickets via Salesforce and answering questions about parking, payments, and fines.
Take on Level 2 cases such as appeals, owner changes, installment payments, and authority data requests, and find fair solutions by analyzing parking data.
Own process improvements and support the team lead in varied projects to continuously simplify and optimize workflows.
Wemolo builds smart technology for the future of mobility and maintains sustainable relationships with drivers. The team culture emphasizes ownership, trust, and personal growth, with a diverse and respectful work environment.
Deliver high-quality bilingual customer support via phone, email, and live chat.
Resolve complaints, explain products/services, and maintain accurate records.
Collaborate with teams to meet service quality targets and escalate complex issues.
Jobgether is an AI-powered recruitment platform that connects candidates with hiring companies through unbiased matching. It emphasizes objective, fair review processes and supports remote work opportunities with a collaborative and growth-focused culture.
Manage high volumes of inbound customer inquiries via phone, email, and chat in English and Spanish.
Resolve concerns related to billing, orders, refunds, exchanges, and system troubleshooting.
Maintain quality, productivity, and compliance standards while handling confidential information responsibly.
A partner company of Jobgether provides customer support for U.S. retail and e-commerce markets. They operate a fully remote, performance-driven environment focused on customer satisfaction, accountability, and compliance.
Provide tier I support for IT and communications systems, documenting issues and managing tickets.
Diagnose and resolve technical issues, dispatch to Tier II when needed, and manage incidents through their lifecycle.
Leverage Spanish and English bilingual skills to deliver superior customer service to clients across the globe.
Long View is a North American IT services provider known for its dynamic and inclusive culture. With 90% of employees rating it as a good or great place to work, the company emphasizes collaboration, support, and fun.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Respond promptly to customer inquiries via phone, email, and text while maintaining a positive and empathetic attitude.
Resolve customer complaints, issue refunds, process reshipments, and escalate questions to the appropriate department.
Keep detailed records of interactions and collaborate with team members to ensure high levels of customer satisfaction.
Dr. Berg Nutritionals is a health and wellness company focused on addressing the root causes of health concerns through education, premium supplements, and holistic practices like the Healthy Keto® diet. The company is globally recognized with a social media presence of over 49 million followers and offers a fast-paced, innovative, and growth-oriented work culture.
Lead and scale customer support for AI-powered wellness and HealthTech products.
Own strategy, team development, and performance metrics across all support channels.
Drive retention and satisfaction by turning support data into actionable insights.
The company creates AI-powered wellness and HealthTech products delivered through a subscription model. It operates as a fast-growing remote-first organization with a multinational team.
Resolve client issues through email, live chat, and scheduled video sessions while providing technical troubleshooting.
Become a product expert and guide clients on platform features and functionality.
Collaborate with engineering and product teams to escalate issues and improve the product.
Optro provides an AI-powered GRC Intelligence Platform that helps enterprises transform risk into opportunity. With over $300M ARR and more than 50% of the Fortune 500 as customers, it is one of the fastest-growing tech companies in North America, fostering a collaborative and innovative culture.
Provide professional and courteous customer support in Russian and/or Ukrainian and English.
Assist customers with inquiries and deliver clear, accurate, timely resolutions while meeting performance targets.
Follow company policies, SOPs, and data security guidelines, and complete all training and certification requirements.
An enterprise client providing customer support for a growing international customer base. The company emphasizes professional, high-quality customer experiences and a culture of punctuality, productivity, and continuous improvement.
Professionally and warmly assist clients through inbound and outbound calls and approved communication channels.
Provide accurate case-status information, process explanations, and answers to FAQs using approved guidelines.
Work toward First Contact Resolution by addressing concerns, documenting interactions, and escalating when needed.
The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. Recognized as a Best Place to Work, the firm fosters a collaborative, innovative, and high-accountability culture.