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US

  • Build strong partnerships as a trusted day-to-day partner for assigned clients, driving satisfaction and retention.
  • Turn data into value by using performance and financial data to tell a clear story about results and savings.
  • Stay ahead of client needs by proactively recommending ideas based on health plan knowledge and market trends.

Client Relationship Management Data Analysis Healthcare Knowledge Communication Project Management

20 jobs similar to Client Success Manager

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$140,000–$140,000/yr
US

  • Be the face of Vida, ensuring client satisfaction throughout the client journey.
  • Own end-to-end client relationships from planning, launch, to renewal.
  • Lead internal collaboration across product, design, engineering, analytics, sales, and marketing.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions. It operates as a startup environment trusted by Fortune 100 companies, major national payers, and large providers.

US

  • Manage existing client accounts, ensuring satisfaction and strategic account growth.
  • Generate referrals and lead RFP processes from start to finish.
  • Collaborate with internal teams and achieve individual performance targets.

The Medicus Firm is a national healthcare recruitment firm specializing in physician recruitment for hospitals and employers across the US. It is one of the largest physician recruitment companies in the country, known for a collaborative culture.

$110,000–$135,000/yr
US Unlimited PTO

  • Act as the primary post-sale point of contact, building and maintaining strong, long-term client partnerships.
  • Lead post-sale implementation by defining business needs, configuring recommendations, and establishing ROI metrics.
  • Analyze client dashboards for usability and model performance insights, collaborating with Sales, Product, Data Science, and Engineering.

Gradient AI provides AI-powered SaaS solutions for the group health and P&C insurance industry, helping insurers predict risk and automate underwriting and claims. Founded in 2018, the company is scaling fast with $56M in Series C funding and a fun, team-oriented startup culture.

$95,000–$115,000/yr
US Unlimited PTO

  • Serve as the primary relationship owner for Curated clients across legal, AI, medtech, CRO, and other non-pharma industries, guiding programs from intake to delivery.
  • Partner with internal operations and Impiricus client services teams to coordinate physician recruitment, scheduling, and execution while managing multiple concurrent engagements.
  • Help build the client services function from the ground up, creating playbooks, templates, and processes as the business scales.

Impiricus is the Agentic Commercialization Platform for Healthcare, helping life sciences teams understand physician intent and enable real-time action. Founded by a practicing physician and a senior pharma executive, it is trusted by more than one million opted-in HCPs.

$125,000–$150,000/yr
US Unlimited PTO

  • Lead and develop Strategic Account Executives and Account Managers to set the standard for client success.
  • Own portfolio performance and drive renewals, revenue growth, and expansion across Fortune 500 clients.
  • Engage at the executive level with senior stakeholders to guide strategy and build lasting partnerships.

Personify Health provides a personalized health platform combining health plan administration, wellbeing solutions, and care navigation. The company is mission-driven, serving employers and health plans with a focus on better health outcomes.

US

  • Own day-to-day client relationships, driving adoption, activation, and value realization for assigned accounts.
  • Partner with strategic account leadership on renewals, growth opportunities, and executive-level issue resolution.
  • Lead process improvements, analyze performance metrics, and act as a mentor to elevate the Client Success team.

Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs to improve heart health outcomes. The company is remote-first, mission-driven, and fast-paced, with a culture that values diversity, mutual respect, and innovation.

$160,000–$180,000/yr
US

  • Drive discussions and resolve operational frictions and client relations matters in a timely manner.
  • Lead strategic reviews that map technical delivery to the client's business outcomes.
  • Collaborate with cross-functional teams to manage billable hours and identify expansion opportunities.

Smile Digital Health provides a FHIR-based health data platform for healthcare stakeholders to collect and exchange data. Ranked #19 on Deloitte's Technology Fast 50 in 2024, it operates in over 20 countries and fosters an inclusive culture.

US

  • Serve as primary client point of contact and team leader, ensuring client satisfaction and project success.
  • Oversee project management, including budgets, scopes, and timelines, while mentoring junior account team members.
  • Identify organic growth opportunities and collaborate with strategy and client services on business development.

Precision AQ is the top payer marketing agency in the country, partnering with global pharmaceutical and life sciences companies to make medicines accessible and affordable. The company offers opportunities for learning, mentorship, and working on cross-functional project teams with advancement potential.

US

  • Manage day-to-day client relationships as the primary point of contact, ensuring strong communication and alignment.
  • Apply healthcare payer and program integrity expertise to help clients maximize value from Alivia's analytics solutions.
  • Drive account growth, implementation leadership, and cross-functional collaboration with internal teams.

Alivia Analytics brings together technology, data, and healthcare expertise to help organizations solve complex challenges and make smarter decisions. The company is built around collaboration and innovation, backed by healthcare-focused private equity firms, and offers a collaborative, inclusive work environment.

US Unlimited PTO 16w maternity 8w paternity

  • Build trusted executive relationships and drive adoption across complex enterprise accounts.
  • Lead renewals, expansions, and cross-functional partnerships to deliver measurable client outcomes.
  • Provide data-driven strategic consulting and executive business reviews for large organizations.

Twin Health uses AI Digital Twin technology to reverse chronic metabolic diseases like type 2 diabetes and obesity. With over $100 million raised and recognition as a top workplace, their passionate team is scaling rapidly across the U.S. and globally.

US 4w PTO

  • Serve as the primary relationship manager for a portfolio of complex employee benefits clients.
  • Lead all phases of the client lifecycle, from onboarding through ongoing account management.
  • Mentor service team members and partner with Producers on growth initiatives.

Foundation Risk Partners is an insurance brokerage and consulting firm in the US. It is one of the fastest growing firms in the country, offering a collaborative team environment and comprehensive benefits.

$100,000–$140,000/yr
US Unlimited PTO

  • Owns client relationships and coordinates communication, action items, and follow-up to ensure commitments are completed.
  • Collaborates with consulting, product, data, clinical, and finance teams to align client needs and monitor project plans and account obligations.
  • Supports renewal planning, platform adoption, and client satisfaction while identifying risks and opportunities for growth.

PSG is a drug management solutions company that helps clients navigate complex pharmacy challenges with leading intelligence and technologies, saving billions of dollars annually. As part of EPIC, it fosters a collaborative culture with employee resource groups, charitable initiatives, and a focus on professional development.

$103,669–$179,693/yr
US 4w PTO

  • Manage client relationships to ensure overall satisfaction, monitor client health, and identify account expansion opportunities.
  • Collaborate with Regional Sales Director and other teams to develop trusting relationships with Experian Health customers.
  • Drive loyalty and maintain brand leadership through strategic account management and best practice recommendations.

Experian is a global data and technology company that powers opportunities across multiple markets including financial services and healthcare. It has 25,200 employees in 32 countries and a people-first inclusive culture recognized as a top workplace.

$95,000–$110,000/yr
US Unlimited PTO

  • Serves as strategic advisor for complex accounts, owning customer outcomes, retention, and growth.
  • Drives adoption and value through product expertise, data, and change management.
  • Leads strategic communication, renewals, and cross-functional execution.

Unite Us provides a national network and software that connects community-based organizations, government agencies, and healthcare organizations to improve whole-person health. The company fosters an inclusive, remote-friendly culture with employee resource groups and a mission-driven environment.

$67,600–$127,000/yr
US

  • Manage a portfolio of 12-20 clients as a trusted advisor throughout the healthcare benefits lifecycle.
  • Drive client retention, revenue growth, and service excellence through strategic account planning and cross-functional collaboration.
  • Apply self-funded health plan and TPA expertise to deliver consultative solutions to senior stakeholders.

The company provides third-party administration and healthcare benefits solutions for self-funded health plans. It fosters an inclusive, purpose-driven culture focused on teamwork, professional growth, and service excellence.

US Unlimited PTO

  • You will manage a pool of 10-20 top strategic customers, developing executive relationships and driving value through quarterly business reviews.
  • You will develop and execute a three-year strategic model to sustain growth and ensure high retention and revenue expansion.
  • You will collaborate with internal teams to identify upsell and cross-sell opportunities, maintaining 100%+ net retention rates.

Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high-growth healthcare IT company with a start-up vibe and over 3,000 customers.

$193,500–$256,000/yr
US

  • Own the strategy, operating model, and financial performance of the mid-market and enterprise Client Success organization.
  • Lead approximately 250 team members and drive measurable improvements in retention, client health, and service performance.
  • Champion data, automation, and AI to predict risks, improve productivity, and deliver a digital-first client experience.

HealthEquity saves and improves lives by empowering healthcare consumers with benefit solutions. The company fosters a remarkable, data-driven culture and values client success and innovation.

$115,000–$135,000/yr
US

  • Manage day-to-day client relationships as the primary point of contact for assigned employer clients.
  • Lead client-specific projects and initiatives, coordinating cross-functional resources for successful delivery.
  • Maintain deep understanding of self-funded health plan benefits and regulatory requirements like ACA, ERISA.

XO Health is the first health plan designed by and for self-insured employers, delivering a more unified health experience. Founded in 2022, the company is growing a multi-disciplinary team of diverse and digitally empowered employees.

$70,000–$95,000/yr
US

  • Serve as the primary client contact for pharmaceutical clients, delivering strategic publications programs.
  • Manage project plans, budgets, and financial tracking while partnering with scientific and editorial teams.
  • Support account growth, proposal development, and mentor junior team members to ensure quality standards.

Nucleus Global is a global leader in medical communications with locations across Europe, US, and APAC, serving a portfolio of 90-plus clients as part of the Inizio Medical group. The company is known for its friendly, informal work environment and offers flexible working, career development, and opportunities to transfer skills globally.

North America 4w PTO

  • Lead client relationships and ensure delivery excellence across oncology publications and medical affairs workstreams.
  • Drive account growth through identification of new opportunities and development of proposals for existing clients.
  • Partner with scientific, editorial, and cross-functional teams while mentoring colleagues and contributing to business development.

Avalere Health is a healthcare company focused on reaching every patient through Advisory, Medical, and Marketing teams. It fosters an inclusive, flexible culture with global teams and employee network groups, supporting professional growth and work-life balance.