Lead executive for employer and health plan customer segments, owning revenue growth and client satisfaction.
Scale and upskill Client Success teams while driving expansions, renewals, and operational efficiency.
Partner with internal and external stakeholders to shape customer experience and product improvements.
Virta Health reverses metabolic disease through innovations in technology, personalized nutrition, and virtual care delivery. With over $350 million raised and partnerships with 500+ employers and 20+ health plans, Virta is a remote-first company scaling its life-changing treatment.
Own end-to-end planning and execution of patient engagement programs for pharma clients.
Manage Veeva/MLR submissions and lead client status meetings.
Ensure compliant, on-budget deliverables while building trusted client relationships.
Vaniam Group is an oncology-led partner to biopharma companies, helping them navigate complex, high-science medicine. The company combines scientific depth with an integrated approach to insight and data, and fosters a positive, diverse, and supportive remote-first culture.
Drive discussions and resolve operational frictions and client relations matters in a timely manner.
Lead strategic reviews that map technical delivery to the client's business outcomes.
Collaborate with cross-functional teams to manage billable hours and identify expansion opportunities.
Smile Digital Health provides a FHIR-based health data platform for healthcare stakeholders to collect and exchange data. Ranked #19 on Deloitte's Technology Fast 50 in 2024, it operates in over 20 countries and fosters an inclusive culture.
Owns client relationships and coordinates communication, action items, and follow-up to ensure commitments are completed.
Collaborates with consulting, product, data, clinical, and finance teams to align client needs and monitor project plans and account obligations.
Supports renewal planning, platform adoption, and client satisfaction while identifying risks and opportunities for growth.
PSG is a drug management solutions company that helps clients navigate complex pharmacy challenges with leading intelligence and technologies, saving billions of dollars annually. As part of EPIC, it fosters a collaborative culture with employee resource groups, charitable initiatives, and a focus on professional development.
Own day-to-day client relationships, driving adoption, activation, and value realization for assigned accounts.
Partner with strategic account leadership on renewals, growth opportunities, and executive-level issue resolution.
Lead process improvements, analyze performance metrics, and act as a mentor to elevate the Client Success team.
Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs to improve heart health outcomes. The company is remote-first, mission-driven, and fast-paced, with a culture that values diversity, mutual respect, and innovation.
Own the strategy, operating model, and financial performance of the mid-market and enterprise Client Success organization.
Lead approximately 250 team members and drive measurable improvements in retention, client health, and service performance.
Champion data, automation, and AI to predict risks, improve productivity, and deliver a digital-first client experience.
HealthEquity saves and improves lives by empowering healthcare consumers with benefit solutions. The company fosters a remarkable, data-driven culture and values client success and innovation.
Build strategic partnerships with enterprise healthcare clients to maximize adoption and business outcomes.
Act as a trusted advisor to C-level executives, aligning goals with product capabilities and success strategies.
Monitor account health, manage escalations, and identify growth opportunities to improve retention.
The hiring company delivers technology solutions for healthcare organizations, focusing on acute and post-acute care and serving vulnerable populations. It is a remote-first organization that emphasizes strategic partnerships, professional development, and customer success culture.
Serve as the primary relationship owner for Curated clients across legal, AI, medtech, CRO, and other non-pharma industries, guiding programs from intake to delivery.
Partner with internal operations and Impiricus client services teams to coordinate physician recruitment, scheduling, and execution while managing multiple concurrent engagements.
Help build the client services function from the ground up, creating playbooks, templates, and processes as the business scales.
Impiricus is the Agentic Commercialization Platform for Healthcare, helping life sciences teams understand physician intent and enable real-time action. Founded by a practicing physician and a senior pharma executive, it is trusted by more than one million opted-in HCPs.
Own end-to-end implementation of strategic third-party partner integrations, from planning through long-term lifecycle management.
Serve as the operational bridge between Vida's Commercial Strategy, Client Success, Operations, and Product teams to turn partner requirements into seamless client implementations.
Manage partner relationships, monitor SLAs, and establish scalable implementation frameworks for future partner launches.
Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. It's a fast-paced startup trusted by Fortune 100 companies and major national payers, focused on whole-person care.
Manage day-to-day client relationships as the primary point of contact, ensuring strong communication and alignment.
Apply healthcare payer and program integrity expertise to help clients maximize value from Alivia's analytics solutions.
Drive account growth, implementation leadership, and cross-functional collaboration with internal teams.
Alivia Analytics brings together technology, data, and healthcare expertise to help organizations solve complex challenges and make smarter decisions. The company is built around collaboration and innovation, backed by healthcare-focused private equity firms, and offers a collaborative, inclusive work environment.
Build trusted executive relationships and drive adoption across complex enterprise accounts.
Lead renewals, expansions, and cross-functional partnerships to deliver measurable client outcomes.
Provide data-driven strategic consulting and executive business reviews for large organizations.
Twin Health uses AI Digital Twin technology to reverse chronic metabolic diseases like type 2 diabetes and obesity. With over $100 million raised and recognition as a top workplace, their passionate team is scaling rapidly across the U.S. and globally.
Lead a portfolio of healthcare client accounts, owning relationships, retention, growth, and financial performance.
Guide integrated marketing plans across media, strategy, creative, content, digital, and analytics teams.
Oversee pricing, budgets, and revenue forecasting while anticipating risks and developing organic growth plans.
Unlock Health is a full-service marketing communication agency grounded in technology and built for healthcare, integrated with a managed care consultancy. They bring together leading healthcare firms to align brand, marketing, technology, and revenue strategy for healthcare organizations.
Manage and grow relationships with an assigned portfolio of clients, serving as a trusted day-to-day partner.
Drive platform adoption, client engagement, and strategic account plans to ensure clients maximize value.
Analyze client health and collaborate with internal teams to support retention, growth, and issue resolution.
iCapital is a financial technology company powering the world's alternative investment marketplace. The company fosters a culture of innovation, collaboration, and client success, offering comprehensive benefits and an equal opportunity environment.
Manage a portfolio of 12-20 clients as a trusted advisor throughout the healthcare benefits lifecycle.
Drive client retention, revenue growth, and service excellence through strategic account planning and cross-functional collaboration.
Apply self-funded health plan and TPA expertise to deliver consultative solutions to senior stakeholders.
The company provides third-party administration and healthcare benefits solutions for self-funded health plans. It fosters an inclusive, purpose-driven culture focused on teamwork, professional growth, and service excellence.
Own and manage Carda's health plan relationships, serving as the executive-facing lead for a portfolio of clients.
Turn data into clear value stories, running analysis and presenting results to client executives.
Drive expansion revenue through new markets, service lines, and initiatives while leading renewals and QBRs.
Carda is a digital health company focused on cardiac rehabilitation and chronic condition programs, partnering with health plans to improve outcomes. The company operates cross-functionally across clinical, operations, product, and finance to deliver measurable client impact.
Lead client relationships and ensure delivery excellence across oncology publications and medical affairs workstreams.
Drive account growth through identification of new opportunities and development of proposals for existing clients.
Partner with scientific, editorial, and cross-functional teams while mentoring colleagues and contributing to business development.
Avalere Health is a healthcare company focused on reaching every patient through Advisory, Medical, and Marketing teams. It fosters an inclusive, flexible culture with global teams and employee network groups, supporting professional growth and work-life balance.
Lead and mentor a team of Customer Success Managers to drive retention and expansion.
Build scalable processes and optimize the end-to-end customer lifecycle.
Partner with Sales, Product, and other teams to advocate for customer needs.
Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Act as strategic relationship owner for a portfolio of IntusCare clients, managing renewals, upsells, and contract negotiations.
Identify and pursue cross-sell and upsell opportunities while monitoring account health and proactively addressing client risks.
Lead quarterly business reviews and coordinate internally with Product, Analytics, and Delivery teams as the voice of the customer.
IntusCare builds an end-to-end technology ecosystem for PACE and coordinated senior care, with data and AI at the center of its purpose-built EMR. The company fosters a fast-paced, high-growth, cross-functional culture focused on improving care delivery.
Serve as the primary day-to-day contact for clinic and health system customers after go-live, driving enrollment, adoption, and satisfaction.
Build repeatable onboarding processes, documentation, and a customer knowledge base to move from firefighting to proactive success.
Track account health, run satisfaction surveys, and route technical issues to Engineering and IT for permanent fixes.
RhythmScience is revolutionizing virtual cardiac care by developing advanced remote monitoring solutions for hypertension, heart failure, and rhythm management. The company fosters an inclusive, collaborative culture and is committed to improving patient outcomes through cutting-edge healthcare technology.