Monitor all tickets, chats, and calls from assigned enterprise clients to ensure timely, accurate, and comprehensive support.
Serve as project manager for high-priority customer needs, coordinating resources across Customer Success, Development, and Product.
Collaborate with CS leadership to evaluate strategies and drive retention for enterprise customers.
Restaurant365 is a SaaS company that provides a cloud-based platform for accounting and back-office operations in the restaurant industry. The company focuses on empowering team members and fostering a culture of excellence and continuous improvement.
Support accounts as the operational point of contact between customers and internal service delivery teams.
Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions.
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.
Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Support routine LMS builds, updates, and configurations using documented templates and SOPs.
Serve as the first point of contact for Learning Inbox inquiries and LMS support requests.
Upload, organize, maintain, and retire learning content within the LMS according to defined standards.
Cogstate advances the science of brain health by providing digital cognitive assessments for clinical trials, healthcare, and research. The global team of experts spans psychology, data science, operations, and technology, working in over 150 countries and supporting more than 2,000 clinical trials with a patient-first mindset.
Act as a bridge between business needs and IT solutions, analyzing systems and recommending improvements.
Gather requirements from management and end-users to design effective system workflows.
Translate business requirements into technical specifications and assist with testing and support.
CCMR3 specializes in providing debt recovery solutions with empathy and integrity. They are a leading firm committed to ethical standards and have a dynamic, team-oriented culture that values innovation and results.
Provide high-quality technical support to customers by diagnosing and resolving complex application issues.
Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
Create and maintain technical documentation and knowledge base articles following best practices.
This company provides innovative software solutions and seeks a Customer Support Engineer to deliver advanced technical support. They foster a collaborative global environment with experienced and motivated teams.
Handle account operations including unlocks, provisioning, and permission changes.
Triage incoming tickets from Slack, email, and web forms using runbooks.
Build foundational knowledge of Canvas platform and clinical workflows.
Canvas Medical provides an EMR platform for healthcare automation. It is backed by top investors and focuses on giving care teams superpowers with software.
Investigate complex customer issues and determine root causes.
Troubleshoot imports, reports, and data-related questions.
Work with Product and Development teams to reproduce and resolve software issues.
We provide cattle management software trusted by ranchers worldwide since 1999. We are a remote team that values collaboration and solving complex problems.
Guide restaurant partners through a tailored onboarding process, configuring software and delivering engaging remote training.
Manage a dynamic queue of implementations to reduce time-to-onboarding while ensuring high-quality setup.
Collaborate cross-functionally with Sales, Customer Success, and Billing teams to refine onboarding strategies and eliminate customer pain points.
OpenTable helps restaurants thrive with world-class technology, part of Booking Holdings, serving over 60,000 restaurant partners globally for 25+ years. They foster a global, dynamic work environment with a culture of hospitality and inclusion.
Install, configure, and maintain computer networks, hardware, software, and applications.
Provide technical support to end users via telephone and troubleshoot hardware, software, and network issues.
Document incidents and resolutions within the ticketing system while managing multiple support requests.
Barnes & Noble Education is a leading solutions provider for the education industry, committed to driving affordability, accessibility, and achievement at academic institutions nationwide. The company fosters a culture of inclusion and diversity, with a focus on supporting employees' physical, mental, and financial well-being.
Provide timely support to merchant partners, educating them on best practices and resolving issues.
Report system issues and collaborate with internal teams to improve processes.
Build strong relationships with stakeholders to ensure smooth operations and tool development.
Wolt creates technology that brings joy, simplicity and earnings to neighborhoods worldwide. With over 500 cities in 30 countries, we are a fast-growing, ambitious team that values learning, building, and shipping.
Manage and motivate a team of Technical Support Specialists handling inbound calls and emails on a 24/7 schedule.
Develop strategies to promote adherence to performance goals, create policies and SOPs, and assist in resolving complex customer issues.
Coordinate training sessions and ongoing development programs to enhance team skills and improve operational efficiency.
HungerRush is a leading provider of integrated restaurant solutions, offering its flagship HungerRush 360 cloud POS system to help operators manage their businesses. The company's size and culture are not detailed in this posting, but the role emphasizes continuous improvement and team development.
Provide technical and network problem resolution to end-users via phone and email, guiding them through step-by-step solutions.
Analyze application data and ensure accuracy with resolutions, using SQL and database querying skills.
Assist with IT questionnaires and assessments, collaborating with hospital IT and pharmacy teams to ensure software meets their standards.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high growth healthcare information technology company with a start-up vibe and over 3,000 customers using their proven solutions.
Support the execution of workflows and operational processes to expedite medication access.
Collaborate with doctors, insurance companies, and pharmacies to process prescriptions.
Master proprietary software tools to optimize operational workflows.
Generator Health is a company that expedites access to critical medications through operational workflows. They are an equal opportunity employer focused on efficiency and quality in healthcare.
Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
Maintain customer relationships, communicate effectively, and contribute to the knowledge base.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Take ownership of support tickets and drive them through to resolution across teams.
Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions.
Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.
RealPage is a leading provider of property management software solutions for the real estate industry. They are a large organization with a culture that emphasizes innovation, customer success, and professional development.
Support daily property management operations, including customer inquiries, rentals, and billing.
Maintain accurate records, coordinate move-ins/outs, and manage delinquent accounts.
Create and improve SOPs, prepare reports, and identify process improvements.
This partner company manages a growing portfolio of properties. They are looking for a remote coordinator to support daily operations and customer service.
Provide administrative and customer support for tourism operations, ensuring accurate processing of reservations and service requests.
Monitor and manage reservations, financial checks, and operational reports using tools like Power BI.
Investigate and resolve operational issues, including invoice discrepancies and booking inconsistencies.
The company is a partner organization in the tourism industry, focusing on travel operations and customer service. The team size is not disclosed, but the culture is collaborative, diverse, and growth-oriented.
Provide technical support and troubleshooting for Lone Wolf's Back Office product via email, phone, and chat.
Log details of support sessions and challenges in the ticketing system, managing your own case workload.
Apply accounting knowledge and interpersonal skills to diagnose, resolve, and escalate customer issues.
Lone Wolf simplifies real estate transactions by providing a digital lead-to-close experience for agents, brokers, and their consumers. With over 30 years in the industry, they value diverse talent and embrace individuality to enrich their organization.