Provide positive customer experiences to troubleshoot technical problems via phone and digital channels.
Assist customers in troubleshooting Schlage product issues and guide them through installation and setup.
Communicate customer case drivers and known issues to internal stakeholders for swift resolution.
Allegion specializes in security around the doorway and beyond, with over 30 brands and 12,000+ employees globally, selling products in 130 countries. They were awarded the Gallup Exceptional Workplace Award in 2024, recognizing their engaged workplace culture.
Resolve support tickets and communicate with partners via email and other potential channels like live chat and phone to drive partner retention.
Proactively test and investigate software issues in a dedicated test account, identifying root causes and reporting trends to product teams.
Maintain high performance by exceeding KPIs, continuously developing product expertise, and supporting colleagues to foster a high-performing culture.
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting salons, barbers, spas, and fitness studios. The company has a global team across 15 offices, fostering a fast-paced, collaborative environment for passionate individuals.
Handle inbound customer inquiries across email and chat through Gorgias, our customer support platform.
Resolve issues efficiently and thoroughly, escalating to the team lead when a situation calls for it.
Maintain accurate records and follow established SOPs, while flagging anything that seems broken or improvable.
Inspiration Commerce Group (ICG) is a team of ~50 people who’ve done 6 acquisitions in 18 months and scaled from $0 to >$100M in revenue. They buy and build companies that help people find and buy the products they love.
Provide high-quality customer care through inbound calls and emails to resolve product and warranty questions.
Use technology and apply basic mathematics to assist with product identification, troubleshooting, and repair guidance.
Document interactions accurately and meet daily performance targets for call quality, handling, and productivity.
Fortune Brands Innovations, Inc. is an industry-leading company focused on home, security, and digital products, with a driving purpose to elevate every life by transforming spaces. The company supports an inclusive culture that empowers its team to think big, learn fast, and make bold decisions, with numerous Employee Resource Groups fostering a sense of belonging.
Provide troubleshooting and resolution for software, product, and technical issues.
Communicate clearly and professionally with clients through phone, email, and other support channels.
Facilitate knowledge articles to support client self‑service and internal team learning.
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.
Communicate professionally and efficiently via phone, email, and chat.
Resolve product-related inquiries and make purchasing recommendations.
Identify and solve account issues related to orders, deliveries, credits, and returns.
Peter Millar was founded in 2001 and has grown from a single cashmere sweater to include luxury performance sportswear, seasonal resort and country club apparel. They embrace working hard, being kind, and doing right by their customers.
Guide current and prospective members through their care journey.
Answer questions about program offerings, eligibility, enrollment, and billing.
Directly shape the member experience and strengthen trust in the platform.
Hinge Health uses technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions. They are the preferred partner to 50+ health plans, PBMs and other ecosystem partners, available to over 20 million people across more than 2,550 employers.
Deliver exceptional customer service via email, text, and chat with clarity, empathy, and professionalism.
Handle escalated issues with a solutions-driven mindset to ensure timely and empathetic resolutions.
Support the onboarding and training of new team members across various support tiers and contribute to process improvements.
Vuori is an athletic apparel company that designs clothing for both fitness and everyday life, drawing inspiration from an active coastal California lifestyle. It is a high-energy, fast-paced company focused on opportunity, personal growth, and success, fostering a collaborative and enthusiastic culture.
Providing best-in-class customer care by resolving escalated customer concerns in real-time.
Effectively managing customer objections and offering knowledgeable product support.
Taking initiative and ownership over the customer experience and facilitating smooth resolutions.
Resident creates a house of brands that focuses on quality materials, timeless style, and comfort. Since its founding in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America.
Review incoming support requests and evaluate risk, impact, and severity.
Develop subject matter expertise in our technology.
Provide technical support to clients via cases and chat.
RainFocus is a software company focused on event management solutions. Their rapidly growing team helps Fortune 500 companies prepare and execute in-person, virtual, and hybrid events, offering groundbreaking business intelligence to elevate attendee experience and streamline event operations.
Develop a strong understanding of Duffel’s products and share your knowledge with customers and internal teams.
Respond to and, where needed, escalate technical support requests submitted via email or chat.
Explain technical concepts clearly so customers can confidently use our products.
Duffel is rebuilding the infrastructure that underpins the travel industry with the goal of simplifying systems and building tools that will make the future of travel effortless. They were part of Y Combinator S18 and are backed by Benchmark, Blossom, Index Ventures and Kima Ventures.
Manages incoming customer support issues, ensuring timely resolution and exceptional service.
Addresses technical queries and guides customers on product functionality.
Resolves issues independently or by escalating as needed.
Wayvia helps the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next.
Respond to customer inquiries via phone, email, chat, or ticketing systems.
Log, categorise, and manage customer interactions using internal systems.
Investigate and replicate reported issues, documenting findings clearly.
Cision empowers individuals to make an impact and values diverse perspectives. They are a global leader in PR, marketing, and social media management technology with offices in 24 countries.
Provide Tier 2 support for customer service and technical inquiries via phone & email
Troubleshoot and resolve escalated customer issues efficiently and professionally
Hydrow is a fitness company that creates an amazing human experience by building connected fitness equipment. They combine high performance hardware, software, and immersive content to create a unique workout experience. Their diverse backgrounds and shared values are what help make Hydrow great.
Execute complex, high-touch travel and lifestyle requests in real time, particularly during overnight hours.
Support discerning members by delivering thoughtful, precise concierge service across travel, dining, and experiences.
Thrive in fast-paced environments, communicate clearly under pressure, and take pride in delivering calm, flawless execution.
Atlas is a luxury service platform providing high-touch travel and lifestyle concierge services for discerning members. They operate remotely with a culture focused on thoughtful, precise execution and thrive in fast-paced, high-stakes environments.
Respond to customers efficiently and in a timely manner using live chat.
Investigate and resolve customer issues quickly, contributing ideas to improve support quality.
Represent the brand, providing an engaging and positive customer experience by knowing the product inside and out.
Planner 5D started as an app for floor plans and interior designs, and it is now a unified destination for home improvement and design for over 100 million users globally. They aim to streamline the design process, offering a platform available on Web, iOS, Android, Windows, and MacOS. They are funded by international VCs and foster a collaborative environment across different countries and time zones.
Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
Proactively support users of the ExamSoft and ProctorExam products ensuring problem resolution, system access, optimal system performance, and overall customer happiness.
Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services.
Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They are a global organization with team members in over 35 countries and experience a remote-first culture.
Provide high quality customer care via phone and email in a fast-paced B2B environment, managing order validation and modifications for significant sales revenue.
Respond to inquiries on order status, inventory, product info, and discrepancies, using critical thinking to develop resolutions that meet customer experience standards.
Collaborate with cross-functional departments such as Pricing, Sales, and Finance, and utilize technology like SAP and EDI to efficiently handle customer requests and ensure accuracy.
Fortune Brands Innovations is an industry-leading company focused on home, security, and digital products, aiming to elevate every life by transforming spaces into havens. The company fosters a high-performing, inclusive culture where smart, ambitious people are empowered to think big, learn fast, and make bold decisions, with a commitment to positive impacts for business, people, and the planet.