Source Job

$100,000–$120,000/yr
US Unlimited PTO

  • Act as the main point of contact for agency partners, delivering exceptional customer experience and fostering long-term strategic partnerships.
  • Translate platform data into strategic recommendations tailored to each client’s business goals to drive measurable improvements in visibility.
  • Guide clients through education and adoption journeys, ensuring high engagement, retention, and satisfaction.

Customer Success Account Management Strategic Planning Communication

20 jobs similar to Customer Success Manager, Agency

Jobs ranked by similarity.

$110,000–$140,000/yr
US Unlimited PTO

  • Manage strategic agency partnerships, including Holding Companies and GSIs, ensuring exceptional customer experience and long-term relationships.
  • Translate platform data into actionable recommendations to improve AI Search visibility and drive measurable outcomes.
  • Conduct quarterly business reviews and enable partners through training, adoption strategies, and scalable playbooks.

Scrunch, a Sitecore company, helps brands thrive in an AI-first future by optimizing their presence on AI platforms like ChatGPT and Gemini. They serve over 500 paying brands, including Fortune 500 companies, and foster a collaborative, growth-oriented culture.

  • Own onboarding and activation: get partners from contract to first brief shipped.
  • Manage partner health: response times, delivery quality, buyer ratings, and capacity signals.
  • Drive revenue per partner and tier conversion: upsell contributors to paying tiers and retain partners.

Matchii is a platform that connects buyers with vetted agencies, providing matched results with benchmark pricing and outcome insurance. The company is early-stage, with a focus on building the partner network from the ground up, and values autonomy and ownership.

US Unlimited PTO

  • Serve as a day-to-day support contact for a large portfolio of agencies, delivering guidance through Intercom and other channels.
  • Proactively engage customers post-launch to reinforce platform best practices, drive adoption, and support successful usage.
  • Monitor customer performance and usage signals to identify churn risk early and prioritize outreach.

MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. Named one of Ad Age's Best Places To Work in 2025 and one of Fast Company's Most Innovative Companies in 2023, the company has a people-first culture defined by trust, ambition, quality, and compassionate leadership.

$95,000–$110,000/yr
US

  • Manage and grow relationships with agency clients, serving as a trusted advisor and primary point of contact throughout the campaign lifecycle.
  • Lead campaign execution from planning to post-campaign analysis, providing strategic recommendations to optimize client outcomes.
  • Partner cross-functionally with internal teams to ensure client success and retention, while maintaining operational excellence.

OpenAP is a collective of innovators changing how advertising is bought and sold across the premium video ecosystem. Founded by the largest U.S. television networks, it has a distributed team across the United States with offices in New York and Los Angeles.

$90,000–$110,000/yr
US Unlimited PTO

  • Drive impactful onboarding and activation of SBS customers, ensuring seamless integration of Amazon and Walmart accounts.
  • Partner with Customer Success Managers to translate customer goals into structured campaign strategies aligned to KPIs like revenue growth and efficiency.
  • Act as a key operational and analytical partner, monitoring performance and surfacing actionable insights for measurable outcomes.

Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplaces. As a growth-stage company with the stability of an established market leader, they offer a remote-first culture and the opportunity to work with cutting-edge AI technology.

United States

  • Manage a strategic portfolio of mid-market customers in the Gaming & Entertainment/Media vertical, driving revenue expansion and retention.
  • Serve as a trusted advisor, building deep relationships and understanding each customer's business goals and marketing strategy.
  • Lead onboarding, identify expansion opportunities, and collaborate with the sales team to achieve shared revenue goals.

MNTN is an advertising software company that provides self-serve technology for Connected TV advertising, making TV ads as easy as search and social. They are named one of Ad Age's Best Places to Work and have a people-first culture defined by trust, ambition, quality, radical honesty, and compassionate leadership.

  • Own client relationships from kickoff through renewal, leading onboarding and training on our AI audit platform.
  • Jump into operations, support sales calls, review deliverables, and build internal processes as needed.
  • Take ownership of problems and workflows without yet an owner, stepping into any role to keep the company moving forward.

Oath is an early-stage startup reimagining audit through an AI audit platform. They are a small, growing team seeking early employees who thrive on building and ambiguity.

$83,000–$95,000/yr
US Unlimited PTO 16w maternity 12w paternity

  • Develop comprehensive account plans and act as the primary advocate for clients within the agency.
  • Partner with pod leadership to provide feedback and coaching, conducting weekly 1:1 meetings.
  • Utilize deep understanding of client business and industry trends to offer strategic guidance and impactful solutions.

Tinuiti is the largest independent full-funnel marketing agency in the U.S. with over 1,200 employees and $4 billion in digital media under management. We unite media and measurement to eliminate waste and scale what works.

Global

  • Manage customer engagements as a trusted advisor, developing deep understanding of clients' AI strategies and overseeing high-quality data projects to meet SLAs.
  • Lead cross-functional collaboration with engineering and operations teams to ensure excellent deliverables and timely execution.
  • Drive client relationship management, maintaining strong connections, ensuring satisfaction, and acting as the primary point of contact.

Surge AI builds a platform that leverages human expertise to train advanced AI models for companies like Anthropic, Google, Microsoft, and Meta. The company is a profitable, bootstrapped startup founded by engineers and researchers, focusing on human-AI collaboration.

Canada

  • Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
  • Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
  • Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.

Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.

US

  • Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
  • Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
  • Own the customer lifecycle from onboarding to adoption, renewals, and growth.

Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.

$75,000–$90,000/yr
United States

  • Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
  • Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
  • Collaborate with internal teams to share client insights and support broader business objectives.

Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.

US

  • Serve as the primary operational contact for assigned programs, ensuring seamless client experience and stakeholder alignment.
  • Drive program milestone execution, including stakeholder discovery, data diagnostics, and creative recommendations.
  • Foster team clarity on priorities and responsibilities, and identify opportunities to improve engagement delivery.

Incubeta is a global marketing partner helping ambitious brands drive profitable growth by integrating media, creative, data, and technology. In the Americas, we are entering a decisive growth phase with strong capability and proven solutions.

US

  • Function as the customer advocate and provide internal feedback on how to better serve schools.
  • Manage all post-sale activity for clients through strong relationship-building and product knowledge.
  • Increase customer retention through strategic engagement to ensure schools realize value from the GoFan platform.

PlayOn provides digital ticketing and fan engagement solutions for school sports. They are a rapidly growing company with a proven business model and a passionate, supportive team.

$126,000–$126,000/yr
North America 4w PTO

  • Act as a trusted advisor to high-impact creator accounts, driving retention and expansion through strategic email strategy and Kit optimization.
  • Build deep relationships and anticipate customer needs, providing proactive guidance and personalized experiences.
  • Collaborate cross-functionally with Product, Marketing, and Support to improve the creator experience and drive feature adoption.

Kit is an email-first operating system for creators who mean business, helping them grow and monetize their audience with ease. We are a 100% independent and remote team committed to helping creators earn $1 billion using our platform, and we embrace AI thoughtfully in our work.

US

  • Build and maintain strong customer relationships through regular engagement and communication.
  • Drive account growth through renewals, upselling, and cross-selling while negotiating pricing and closing agreements.
  • Collaborate with internal teams to ensure customer satisfaction and monitor account health against defined targets.

Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity. We are an equal opportunity workplace committed to diversity, with offices in the US, UK, Europe, and India.

$2,000–$3,000/mo
LATAM Africa Eastern Europe

  • Manage and optimize Google Search Ads campaigns across a portfolio of local business clients.
  • Conduct keyword research, optimize ad copy, and adjust bidding strategies to maximize ROAS.
  • Set up Google Tag Manager and conversion tracking, analyze performance data, and provide actionable insights.

They provide digital advertising solutions for small and medium-sized businesses through software and managed services, focusing on helping local businesses generate qualified leads and maximize return on ad spend with targeted Google Search campaigns. The team is fast-moving, data-driven, and focused on delivering measurable results across a large portfolio of client accounts.

LATAM

  • Own both principal relationships for the fund and coaching brand, acting as lead contact and running weekly check-ins.
  • Manage end-to-end delivery of projects from brief to shipping, overseeing design, copy, and webinars.
  • Guard quality of all deliverables, own CRM and lead-quality picture, and drive AI leverage.

A US-based investment firm that has transacted $3.5 billion in real estate over 35 years, acquiring over 14,648 multifamily units and improving communities. It emphasizes success through quality relationships and a culture of human flourishing.

$65,000–$70,000/yr
US Unlimited PTO

  • Build trusted client partnerships by serving as the primary day-to-day contact, leading meetings, and managing escalations.
  • Turn client needs into action by translating feedback and objectives into clear direction for internal teams.
  • Keep delivery on track by monitoring timelines, removing blockers, and ensuring high-quality project completion.

Donut Studios is the in-house creative studio of New Engen, a digital marketing agency that helps brands grow through performance-driven campaigns across media, creative, analytics, and retail. We are a collaborative group of strategists, creators, and account managers who work hard, stay humble, and build with purpose.

US Unlimited PTO

  • Launch and manage cross-channel programmatic advertising campaigns in partnership with clients and internal teams.
  • Lead weekly client status meetings while discussing campaign reporting, optimizations, and insights.
  • Collaborate with sales to provide strategic upsell recommendations when performance or offerings align with customer needs.

Zeta Global is the AI-Powered Marketing Cloud that uses advanced AI and consumer signals to help marketers acquire, grow, and retain customers. Founded in 2007 and headquartered in New York City with offices worldwide, Zeta is a public company that values diversity and inclusion.