Perform quality assurance monitoring for all departments within the call center, including Operations, Enrollments, Customer Success, and Settlements Teams.
Evaluate customer interactions across phone, social media, email, and chat, and develop metrics for excellence to measure performance.
Create and track accurate, timely quality-monitoring reports, and communicate detailed feedback to all teams.
Above Lending is a next-generation financial services company that provides customized lending solutions to help everyday Americans break the cycle of high-cost debt and achieve financial well-being. The company is growing quickly and fosters a culture grounded in compliance, ethics, and technology built around the people it serves.
Own the Help Center, support macros, and voice and tone standards to improve consistency and reduce contact rate.
Benepass is a fintech platform that helps companies reimagine how they take care of their people by offering customizable benefits. Backed by top investors and having raised $75M, they are a high-growth company with a remote-first culture and a commitment to inclusion.
Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.
Lead and manage Tier 1 and Tier 2 support teams to ensure timely issue resolution.
Champion an AI-first support culture by driving adoption of AI-powered tools for faster, higher-quality customer support.
Monitor support metrics, provide mentorship, and collaborate cross-functionally to drive continuous improvement.
Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through innovative apps. We are a global, collaborative team focused on empowering eCommerce brands to accelerate growth, with a culture built on creativity and transformation.
Lead onboarding and training for new agents to ensure readiness for live support.
Oversee shift performance, queue management, and escalation handling to meet SLAs.
Drive quality assurance through coaching, feedback, and performance improvements.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.
Assist customers with their needs and resolve inquiries via phone, chat, and email.
Document technical issues and maintain detailed interaction records for future reference.
Proactively resolve concerns to drive satisfaction and foster long-term loyalty.
Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.
Answer customer calls and assist with troubleshooting web, mobile, and terminal issues.
Develop extensive knowledge of frontend portals, Benefits POS app, and i9000s terminals.
Communicate effectively across teams and learn various systems to support customer inquiries.
NationsBenefits is a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. They offer a fulfilling work environment and attract top talent across multiple locations in the US, South America, and India.
Lead customer-flow validation initiatives by partnering with Support and Field teams to translate real-world customer use cases into comprehensive testing and validation strategies.
Define end-to-end test strategies for major features, architectural changes, and complex cross-component workflows, acting as a quality gatekeeper to identify and address potential gaps.
Own release-readiness activities for key unified endpoint management modules, including test pipelines, risk assessments, quality evaluation, and technical Go/No-Go recommendations.
Our partner is a fast-growing company focused on delivering secure, resilient, and enterprise-ready technology through a digital work environment. They offer remote, hybrid, or onsite working options in India with a collaborative culture emphasizing technical excellence, inclusion, and growth.
Mentor and support the quality assurance team to enhance skills and drive motivation.
Evaluate calls to ensure adherence to scripts, SOPs, and compliance regulations.
Generate reports on call quality scores and provide data-driven insights to management.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply about their work and each other.
Drive cross-functional collaboration and track progress using project management tools to ensure on-time delivery of objectives.
Conduct audits of call and email communications to assess quality and accuracy, compiling feedback summaries for management.
Support patient-focused teams with quality improvement initiatives and maintain documentation such as SOPs and protocols.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and other professionals from world-class institutions, fostering a culture of hard work and growth.
Analyze requirements and develop detailed test cases and scripts for enterprise VistA applications.
Execute functional, integration, regression, and user acceptance testing to validate PII protection and enterprise identifiers.
Document and track defects through investigation, retesting, and closure while collaborating with developers and business analysts.
VetsEZ is a technology solutions company that supports the Department of Veterans Affairs in modernizing critical systems. The company is a small business that values collaboration and offers a remote-friendly environment.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Act as a key bridge between business stakeholders and engineering teams, translating needs into clear requirements and managing the full product lifecycle from discovery to post-release support.
Establish strong QA practices, design functional tests, manage defects, and identify automation opportunities using tools like Playwright.
Support change management, UAT, and post-release hypercare, ensuring smooth transitions and product adoption.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses technology to review applications and share top-fitting candidates with employers, operating with a remote-first and international team.
Own escalated customer cases and become a category authority driving operational excellence.
Collaborate cross-functionally with product, quality, and operations to identify and resolve systemic issues.
Model exceptional communication across all channels to set standards for clarity and empathy.
Quince is a direct-to-consumer brand making high-quality essentials at low prices through sustainable and ethical production. They are a rapidly scaling tech company with strong investor backing and a focus on innovation.
Handle customer inquiries with professionalism and active listening.
Work with confidential information and aim for first-call resolution.
Track interactions and provide feedback for continuous improvement.
TP is a leading global provider of digital business services. They have a global workforce of 500,000 across 300 languages and prioritize a culture of inclusion and diversity.
Provide customer support and services, including processing, prioritizing, and documenting incoming customer inquiries via the ticketing system.
Analyze and resolve user issues, offer competent advice on using lcmd in customer projects, and collaborate with internal departments for complex support cases.
Create, maintain, and optimize help center content, support customer onboarding, and prepare training materials along with managing training projects.
Lcmd is a pioneer in the construction industry with an innovative Software-as-a-Service (SaaS) solution, driving the digital transformation in construction. As a subsidiary of Drees & Sommer SE, one of Europe's leading construction consulting firms with over 5,100 experts at 59 locations worldwide, we have successfully implemented more than 3,000 projects using Lean Construction Management.
Own and continuously improve the CX quality framework across customer support interactions, ensuring consistent evaluation standards and actionable feedback loops.
Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and opportunities to improve the customer experience.
Monitor and report on key CX metrics such as CSAT, CES, NPS, FCR, and ticket trends, using insights to prioritize improvements and measure impact.
Eneba is building an open, safe, and sustainable marketplace for gamers, serving close to 20 million active users. We are a fast-growing international team that values data-driven decision making and continuous improvement.
Serve as an agency expert on our quality assurance program
Monitor quality reporting to identify trends and problems
Collaborate with the Director of Quality & Compliance on strategies to improve focus areas
Trellis is rewriting the insurance experience by building a tech-powered insurance agency. We are a profitable, fast-growing Series A startup backed by top venture firms, with a remote-first culture that values speed, experimentation, and intentional building.
Conduct discovery and needs analysis to understand customer requirements.
Deliver compelling demonstrations of Veeva Quality Cloud applications.
Lead workshops, pilots, and proofs of concept to help customers envision business process enhancements.
Veeva Systems is a pioneer in industry cloud, helping life sciences companies speed therapies to patients. As one of the fastest-growing SaaS companies, it surpassed $3B in revenue and is a public benefit corporation committed to balancing customer, employee, society, and investor interests.