Lead, coach, and develop Service Delivery Managers across multiple regions.
Manage critical customer escalations, acting as the senior point of accountability for service delivery issues.
Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks.
Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale, impacting employees anywhere. The company has over 1,200 customers and 9 offices worldwide, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.
Oversee successful delivery of complex client implementations.
Ensure operational excellence and continuous improvement.
Provide leadership to managers and senior-level professional staff.
Katch is a healthcare technology company specializing in payment integrity and subrogation solutions. They partner with health plans, providers, and stakeholders to identify, recover, and prevent payment errors, aiming to reduce costs and improve operational efficiency. They are building a fast-growing team that thrives in a startup environment and values curious, resourceful problem-solvers who are collaborative and eager to learn.
Define and lead the strategic roadmap for enterprise business technologies.
Serve as a trusted advisor to senior leadership on emerging technologies.
Build, mentor, and retain a high-performing team.
EPlus believes technology is a people business and strives to deliver solutions that make a real difference. Their team is passionate and values collaboration, innovation, and extraordinary results.
Provide strategic leadership for the CPE organization, spanning cloud infrastructure, platform services, and operational enablement.
Lead and develop CPE managers and senior technical leaders, setting clear expectations for execution, quality, and delivery.
Ensure platform reliability, scalability, and security through strong operational processes, observability, and incident management.
Kinaxis is a global leader in end-to-end supply chain management, enabling supply chain excellence for all industries. They have over 2000 employees around the world and are working towards solving some of the biggest challenges facing supply chains today.
Lead, coach, and mentor a multi‑tier (Tier 1–3), multi‑region helpdesk to deliver consistent, high‑quality support across time zones.
Own and continuously improve CSAT, SLA attainment, queue quality, and customer communication standards.
Design and implement enhanced global policies, escalation frameworks, and operating standards.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. They provide a comprehensive suite of services, products, and data that enables clients to navigate complex, contentious, and often catastrophic situations.
Own Customer Success Engineering and Delivery outcomes across MENA.
Build a scalable regional success model respecting local requirements.
Drive retention and expansion by ensuring customers realize ongoing value.
Armada is an edge computing startup providing computing infrastructure to remote areas and areas needing local data processing for real-time analytics and AI. They aim to bridge the digital divide with rapidly deployable advanced technology infrastructure.
Ensure quarterly strategic discussions are well-prepared, data-driven, and outcome-focused.
Translate strategic goals into actionable initiatives and ensure progress is monitored and reviewed.
Work closely with Finance to analyse business performance, market trends, and growth opportunities.
Nortal helps organizations create a seamless society through technology, strategy, and execution excellence. They are growing their German business and have a flat hierarchy, strong ownership culture, and freedom to innovate within a supportive structure.
Lead and scale a high performance team of solution consulting leaders and architects
Partner closely with national sales leadership to drive industry growth
Act as a Field CTO and strategic advisor to senior customer executives
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They offer an intelligent cloud-based platform that connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Ensure strategic decisions are understood and implemented across relevant committees and teams
Monitor key business metrics in collaboration with Finance and support leadership with course correction recommendations
Drive high-priority leadership initiatives such as service expansion, talent development, or organizational change
Nortal helps organizations create a seamless society through technology, strategy, and execution excellence. They have been shaping digital transformation for over 25 years, delivering complex solutions for global enterprises and public sector organizations.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.
Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met.
Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams.
Amadeus makes travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology.
Strategic Leadership: Ensure the Care Delivery team has detailed execution plans that support company goals.
Team Leadership: Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals.
Capacity Planning: Oversee detailed demand forecasting and clinical supply model to align demand and supply in capacity model.
Wheel is evolving the traditional care ecosystem by equipping companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Lead strategic IT projects enhancing service delivery.
Collaborate with business leaders to identify tech needs.
Manage cross-functional teams ensuring project success.
Jobgether is a platform that connects job seekers with potential employers. They use AI to match candidates to jobs and aim for a quick and fair application review process.
Create a positive environment, demonstrating role model leadership to shape the team's culture.
Grow people in their technical expertise and career path, supporting learning opportunities.
Champion a culture of automation, continually seeking opportunities to eliminate toil and enable the team.
Mambu is a leading SaaS cloud banking platform that aims to revolutionize the fintech industry and make banking better for a billion people. They provide exciting career opportunities to shape the future of financial services.
Lead and develop the regional team through coaching and mentoring. Manage a large book of business and act as the primary executive escalation point. - Build and maintain executive-level customer relationships and coach the CSM’s to ensure ROI to customers. Enable CSMs to own their renewal strategies and oversee renewal forecasting reviews.
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform. 4,000 companies worldwide rely on SmartRecruiters.
Oversee customer implementations, ensuring delivery aligns with forecasts and meets commitments.
Lead and scale a team of delivery professionals, mentoring the next generation of leadership.
Build strong relationships with stakeholders and operate as the senior-level escalation point.
LeanTaaS creates software solutions, combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. The company has raised more than $300 million and has been named among the top 100 AI companies in the world.
Define and execute the Customer Experience and Success coverage model for the US region.
Recruit, onboard, and develop Customer Experience and Success professionals within the region.
Personally manage complex enterprise accounts through the full engagement cycle.
Dash0 is building an AI-centric OpenTelemetry-native platform that eleminates vendor lock-in and toil. Dash0 is growing rapidly, with the United States as a primary strategic market.
Define and implement a company-wide support strategy and vision.
Standardize and operationalize support workflows across teams.
Establish strong partnerships with Engineering and Product to improve issue resolution.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They believe technology plays a crucial role in the success of the human services sector.
Lead a team responsible for successful implementations of Axon Enterprise’s products.
Guide customers through onboarding, configuration, training, and deployment.
Focus on creating exceptional customer experiences at every stage of the implementation journey.
Axon is on a mission to Protect Life by developing an ecosystem of devices and cloud software focused on safety and justice issues. Axon fosters a fast-paced and challenging work environment where employees can drive real change and grow while working towards a meaningful mission.