Provide tier I support for IT and communications systems, documenting issues and managing tickets.
Diagnose and resolve technical issues, dispatch to Tier II when needed, and manage incidents through their lifecycle.
Leverage Spanish and English bilingual skills to deliver superior customer service to clients across the globe.
Long View is a North American IT services provider known for its dynamic and inclusive culture. With 90% of employees rating it as a good or great place to work, the company emphasizes collaboration, support, and fun.
Provide Tier I technical support for IT systems and communication tools, resolving issues promptly.
Document incidents and service requests in the ticket management system, escalating to Tier II when needed.
Deliver high-quality customer service in Spanish and English, ensuring a positive end-user experience.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through an objective, skills-based review process. It fosters a collaborative, inclusive culture and values diversity, equity, and belonging.
Deliver high-quality bilingual customer support via phone, email, and live chat.
Resolve complaints, explain products/services, and maintain accurate records.
Collaborate with teams to meet service quality targets and escalate complex issues.
Jobgether is an AI-powered recruitment platform that connects candidates with hiring companies through unbiased matching. It emphasizes objective, fair review processes and supports remote work opportunities with a collaborative and growth-focused culture.
Manage inbound calls for diverse businesses, becoming the trusted voice of each client with empathy and professionalism.
Take accurate messages, book appointments, and transfer calls efficiently using user-friendly tools.
Build strong client relationships and collaborate with the team to continuously improve service quality.
Veta Virtual is a fast-growing call center providing phone-based customer service for a diverse range of businesses. The company fosters a friendly, supportive culture with team events and opportunities for professional growth.
Answer incoming calls and emails, explain services and pricing, and respond to customer questions.
Communicate arrival windows, review technician reports, and upload service reports to Jobber.
Follow up on unpaid invoices and quotes, coordinate return visits, and help technicians locate properties.
My Hero VA provides virtual assistant staffing solutions, connecting businesses with remote support staff. They are currently hiring a bilingual Customer Service & Administrative Assistant to support a Florida pool leak detection and repair company.
Provide responsive, professional customer support to English- and Spanish-speaking customers across the US and Canada.
Troubleshoot technical issues related to fleet management and transportation technology solutions.
Collaborate with teammates and use support tools to document, track, and resolve customer requests effectively.
They provide technology-driven fleet management and compliance solutions for transportation customers across the United States and Canada. They foster a collaborative remote environment focused on customer satisfaction and professional growth.
Deliver customer service and support in both English and French, ensuring clear and professional communication.
Respond to customer inquiries, identify needs, and resolve issues efficiently while maintaining high satisfaction.
Collaborate with team members to support smooth contact centre operations and consistent service delivery.
The company provides customer support services in a remote contact centre environment. They offer a collaborative, values-driven working culture with opportunities for professional growth.
Provide professional and courteous customer support in Russian and/or Ukrainian and English.
Assist customers with inquiries and deliver clear, accurate, timely resolutions while meeting performance targets.
Follow company policies, SOPs, and data security guidelines, and complete all training and certification requirements.
An enterprise client providing customer support for a growing international customer base. The company emphasizes professional, high-quality customer experiences and a culture of punctuality, productivity, and continuous improvement.
Provide omnichannel technical support for laptops, desktops, mobile devices, and client applications.
Deliver first-contact resolution for common IT requests such as password resets and account access.
Manage ticket lifecycle by logging, prioritizing, tracking, and closing tickets according to SOPs.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of over 600 skilled tech professionals based in Latin America, they help U.S. companies achieve digital transformation goals through top-tier technology solutions.
Provides exceptional customer service and engagement via telephone.
Identifies customer needs and assists them with healthcare related issues through outreach programs.
Researches, identifies, and solves problems while verifying eligibility and placing call backs as required.
Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.
Handle inbound calls from banking customers to resolve inquiries and complaints.
Maintain a positive, empathetic, and professional attitude while providing best solutions.
Escalate issues to Operations Supervisor and ensure timely resolution.
Unifin Inc is a BPO company operating in North America, Latin America, and the Asia Pacific region. The company fosters a start-up culture with unlimited growth opportunities, supporting employees through mentoring and merit-based promotions.
Serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for auditing and reporting.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we value inclusion, diversity, and career growth.
Manage high volumes of inbound customer inquiries via phone, email, and chat in English and Spanish.
Resolve concerns related to billing, orders, refunds, exchanges, and system troubleshooting.
Maintain quality, productivity, and compliance standards while handling confidential information responsibly.
A partner company of Jobgether provides customer support for U.S. retail and e-commerce markets. They operate a fully remote, performance-driven environment focused on customer satisfaction, accountability, and compliance.
Provide client services support in both Spanish and English.
Work remotely with uncapped earning potential in a fast-growing company.
Bring leadership capabilities, a positive attitude, and a self-starter mindset.
Global Elite Empire Consultants is a third-party recruiting company connecting talent with opportunities. They offer a fully remote, growth-oriented culture with uncapped earning potential and leadership development.
Handle inbound calls in English and Spanish to support phone services and facilitate adding funds to inmate accounts.
Document each encounter and forward specific inquiries for priority resolution.
Work independently in a fast-paced, 100% remote environment while multitasking computer applications.
Qualfon is a customer experience company focused on delivering engaging interactions and positive experiences. They aim to create job opportunities and be the partner of choice for their clients.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Answer participant services phone calls and emails related to retirement plan withdrawal and loan transactions.
Work with participants and clients to initiate requests through recordkeeper sites and answer questions on pending requests.
Pursue NIPA Distribution Administrator and Loan Administrator Certificates with paid training provided.
Nova 401(k) Associates provides retirement plan administration and customer support services for plan participants and clients. We are a committed team that values clear communication and professional development.
Provide support to German- and English-speaking customers through chat and email.
Resolve issues related to orders, payments, shipping, returns, and account questions.
Meet quality, productivity, and customer satisfaction goals.
TalentPop is a fast-growing agency in the E-commerce industry, providing customer experience solutions for brands. They foster a supportive, remote-first culture with a global team, offering growth and development opportunities.
Handle inbound and outbound customer communications regarding insurance policies, billing, and policy changes.
Use active listening and empathy to resolve customer issues and identify cross-selling opportunities.
Maintain accurate records and ensure compliance while working remotely within a structured environment.
The company is an insurance provider offering products and services that help individuals and families protect what matters most. It fosters an inclusive, respectful workplace and values employees for their qualifications, contributions, and abilities.
Assist renter customers with placing utility orders and explaining their options via phone, text, and email.
Make outgoing calls to follow up with renters and utility providers to ensure order completion.
Provide additional client support as needed to support the growing team.
Utility Profit partners with property managers to boost their earnings through a unique 'found revenue' service that enhances the tenant move-in experience. With a distributed team of over 40 employees, the company fosters a supportive and innovative culture.