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• Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers.
• Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence.
• Execute Global People Product-aligned processes with a focus on enhancing the employee experience.

ServiceNow, founded in 2004, provides AI-enhanced technology. It is a global market leader with over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Act as an advocate for our customers to help them achieve business outcomes.
• Foster greater adoption and usage of ServiceNow products through prescriptive guidance.
• Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

ServiceNow is an AI control tower for business reinvention. Our AI platform brings together AI, data, and workflow, helping 85% of the Fortune 500 work smarter and faster. We're building an AI-native culture where technology and talent are unstoppable together.

• Launch and scale AI-powered features that transform the patient experience.
• Explore how AI can support patients before, during, and after care with their therapist.
• Build safe, supportive, and personalized AI experiences that enhance care.

Rula provides mental healthcare with AI-enabled experiences. They aim to enhance the human connection at the core of therapy and are a remote-first company with a culture of diversity, equity, and inclusion that supports employees in feeling safe, seen, heard, and valued.

• Build trusted relationships with health system executives to drive customer retention, expansion, and value realization using AI-powered tools and analytics.
• Lead strategic discussions and executive business reviews that connect the care coordination platform to measurable clinical, operational, and financial outcomes.
• Own customer onsite planning and execution, ensuring high-impact delivery and leveraging AI tools to personalize experiences and synthesize insights for strategic accounts.

CipherHealth is an award-winning software company providing automated, scalable platforms to enhance care coordination and patient engagement across healthcare organizations. The company fosters a remote-first culture with employee resource groups and values teamwork through initiatives like monthly all-hands meetings and a robust onboarding program.

• Manage, support, and coach a team of Customer Support Specialists to help customers succeed using Juniper Square's platform.
• Develop team members with intention, provide direct feedback, and create pathways for growth while guiding them through transformation with new AI tools and workflows.
• Use AI-powered tools and support data to drive decisions, maintain SLAs, and collaborate with other teams to enhance product quality and customer experience.

Juniper Square's mission is to unlock the full potential of private markets by digitizing privately owned assets like commercial real estate and private equity to bring efficiency and transparency. It is a values-driven organization operating with a digital-first approach across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.

• You are the first point of contact for customers on IT and Business Application-related questions.
• Provide a professional, efficient, and effective support service to Unit4 customers.
• Investigate, process, and document application defects passed to the Application Support team.

Unit4 redefines Enterprise Resource Planning (ERP) for mid-market people-centric organizations. They provide innovative, self-driving, adaptive and intuitive software to help customers focus on meaningful work, with a culture built on trust and inclusivity.

• Lead the product roadmap for key treatment categories like Sexual Health or Weight Management, from ideation to launch.
• Partner with engineering and design to integrate AI into the core consumer experience and build scalable, AI-native systems.
• Consolidate feedback from cross-functional teams to develop strategies that accelerate treatment adoption and guide engineering teams to balance growth with user experience stability.

Hims & Hers is a leading health and wellness platform on a mission to improve global health by making personalized, accessible, and affordable care from diagnosis to treatment and delivery the norm. It is a public company (NYSE: HIMS) with a talent-first culture that emphasizes ethics, wellness, and belonging, supporting a flexible and remote work approach.

• Provide excellent administrative and operational support to the CRO, adapting to their working style to enable focus on impactful work.
• Manage complex calendars and scheduling as a trusted gatekeeper, and own end-to-end travel and logistics for events and visits.
• Proactively anticipate needs, solve problems, and streamline communication to ensure efficient information flow and action across teams.

Vanta helps businesses earn and prove trust by enabling continuous security monitoring and verification through its Trust Management Platform. The company has a kind and talented team, with offices in several global cities, and is committed to an inclusive work environment.

• Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
• Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
• Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.

Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.

• Oversees timely and on-budget delivery of solutions to meet customer's desired results.
• Manages engagement governance, timeline, scope, risk, resourcing, reporting, and financials.
• Mentors team members and promotes customer agreement on proposed solutions.

ServiceNow's AI platform brings together diverse AI, data, and workflows, assisting 85% of the Fortune 500® in working smarter. They are cultivating an AI-native culture, blending technology and talent for innovation, and are dedicated to putting AI to work for people.

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.

FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.

• Own production health, reliability, and operational support processes across critical systems and services
• Lead incident response efforts, stakeholder communication, root cause analysis, and post-incident reviews
• Design and implement AI-driven agents and workflows that automate support and operational tasks

Quanata is on a mission to help ensure a better world through context-based insurance solutions. They are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. Quanata, LLC is wholly owned and funded by State Farm.

• Support the ongoing success of our strategic healthcare partnerships.
• Manage small and mid-sized accounts while growing into broader leadership responsibilities.
• Drive cross-functional initiatives that directly impact our mission of making mental healthcare work for everyone.

Rula is dedicated to treating the whole person and believes that by providing quality care, they can empower individuals to take charge of their mental health. They are a remote first company hiring in most U.S. states except Hawaii and aim to create a world where mental health is no longer stigmatized.

• Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
• Proactively build strong relationships with key contacts of the customer operations organization.
• Drive resolution for escalations, partnering with technical teams to bring issues to resolution.

Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.

• Serve as a primary support liaison between home office teams and field sales representatives, ensuring clear and timely communication.
• Coach and train Area Directors on company processes, systems, and best practices through phone and virtual sessions.
• Respond to a high volume of inquiries, concerns, and operational questions from both internal teams and clients via phone and email.

Jobgether uses an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• You are comfortable owning complex SaaS troubleshooting from first report through resolution.
• You can explain technical issues concisely, think systematically, and operate with strong ownership.
• You delight customers with keen attention to detail and empathetic responses.

Ashby is building the next generation of enterprise software, starting with a suite of products for talent leaders, recruiters, and hiring managers. Backed by great investors and with an incredible team, they value ownership, principled thinking, and thoughtful communication.

• Manage and grow relationships with a portfolio of customers, ensuring strong engagement, satisfaction, and long-term retention across the customer lifecycle.
• Monitor customer health, proactively address risks, and resolve issues or escalations in collaboration with internal teams.
• Lead onboarding, product demos, enablement sessions, and success planning to drive product adoption and value realization.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.

• Maintain and update Health Scorecards to support executive engagement.
• Coordinate and document internal discussions related to executive sponsor programs and account strategy.
• Assist in preparation for Executive Business Reviews (EBRs) including planning and materials preparation.

Rimini Street is a global provider of enterprise software support, managed services, and Agentic AI ERP solutions. They serve Fortune Global 100, Fortune 500, midmarket, public sector and government organizations and are committed to innovation and client success.

• Resolve escalated customer inquiries via predominantly email, with occasional phone support, while maintaining high professionalism and quality assurance scores.
• Utilize in-depth product and financial knowledge to investigate and resolve a variety of customer issues, participating in ongoing training to develop new skills.
• Independently manage schedules and email channels to drive productivity, collaborate cross-functionally to resolve complex issues, and assist with ad-hoc projects and new feature incubation.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is a remote-first financial technology leader with a core value of people coming first, offering competitive benefits and a dynamic, collaborative culture.

• Provide empathetic and knowledgeable support to members by answering questions, solving problems, and explaining their medical and dental benefits packages.
• Work in a structured, fast-paced service center environment, handling unscripted calls and translating complicated health insurance concepts into understandable terms.
• Commit to a schedule starting at 9am-5pm EST for training and shifting to 10:30am-6:30pm EST thereafter, working 37.5 hours per week primarily on phone-based support.

Blue Cross Blue Shield of Massachusetts is a health insurance company offering medical and dental coverage. It is a community-focused, not-for-profit health plan with over 75 years of history, serving 2.8 million members and promoting a wellness-focused, inclusive, and rewarding workplace culture.