Assist with order entry and updates in order management and e-commerce systems
Monitor order statuses and report delays, errors, or exceptions
Cross-check orders against available inventory and report discrepancies
20four7VA connects global clients with offshore independent contractors, primarily in developed markets. They focus on improving business efficiency for their clients through high-quality, task-specific services.
Serve as a primary point of contact for customer inquiries across multiple channels.
Resolve customer concerns related to orders, shipping, and products using established policies.
Partner with Operations and Logistics to investigate fulfillment errors and improve workflows.
Newton Baby is dedicated to designing safer, healthier, and better products for sleep and play. As part of Resident, they offer the resources and stability of a high-performing company while maintaining a focus on growing the Newton brand and family reliance.
Obtain bill of materials from client, engineer or partner and coordinate standard or deviated pricing with sales.
Assist CSAs with the backorder report / un-shipped orders and the Finance Team with invoice related issues.
Primary post-sales contact for sales and client requests providing service/info or routing to the correct resource.
Burwood Group is a technology consulting firm that helps organizations turn technology into meaningful business outcomes. Founded in 1997, they have grown into a nationwide team of experts committed to making a real difference with a customer-focused approach.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.
Manages the complete pre-sales product procurement operations process in support of clients and the sales team.
Provides quick and accurate quote and order turnaround, working closely with clients, sales, vendors, and the Sales Operations team.
Acts as a crucial client and Sales support expert, ensuring an excellent customer experience.
Burwood Group is a technology consulting firm that helps organizations turn technology into meaningful business outcomes. Founded in 1997, they have grown into a nationwide team committed to making a real difference with a focus on ownership, collaboration, and growth.
Receive and process customer orders from both B2C and B2B customers.
Coordinate with third-party logistics providers to ensure B2C and B2B delivery service levels are met.
Proactively resolve customer delivery issues, escalating where appropriate.
Resident is a house of brands focused on quality materials, timeless design, and exceptional comfort. Founded in 2017, Resident has become one of the fastest-growing and most profitable omnichannel retailers in North America, powered by deep expertise in e-commerce technology, performance marketing, and data science. They value Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum and are committed to building inclusive, high-performing teams.
Own a portfolio of cases and inbound interactions, serving as the primary point of contact from first touch through resolution.
Diagnose and troubleshoot product behaviors and production workflows; investigate issues, reproduce bugs, and identify root cause.
Manage your case backlog with clear ownership and urgency, prioritize work by customer impact, SLA, and escalation risk.
Wrapbook is an intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada comprised of entertainment and technology experts.
Communicate regularly with fulfillment centers and carrier partners to drive on-time origin scans, on-time shipping, and on-time delivery performance.
Coordinate trailer logs, pull schedules, and ETAs to ensure timely departures; proactively escalate delays or issues with parcel and LTL carriers as needed.
Partner cross-functionally with fulfillment center outbound teams to support network operations, improve outbound processes, and optimize carrier performance.
Spreetail helps brands increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history with a flexible work environment.
Define and lead the logistics roadmap across North America, supporting product launches, city expansion, and fleet lifecycle management.
Manage outbound logistics for vehicles, components, batteries, and charging infrastructure across air, ocean, road, and rail.
Lead global trade operations, ensuring compliance with international customs regulations, hazardous materials rules (e.g., lithium-ion batteries), and export controls.
Lime is a global shared micromobility business, operating in close to 30 countries across five continents, aiming to build a future where transportation is shared, affordable, and carbon-free. They have powered more than one billion rides in cities around the world and have been named a Time 100 Most Influential Company.
Take actions to improve on time delivery, quality, and customer satisfaction.
Provide excellent customer and partner service by building relationships and providing timely customer interactions.
Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve cases.
Xometry powers industries by connecting people with ideas to manufacturers who can bring them to life. Their digital marketplace provides critical resources for manufacturers to grow and makes it easy for buyers to tap into global manufacturing capacity.
Champion continuous learning and proactive innovation.
Collaborate with peers and leaders alike.
Experience a high-performance culture and clear purpose.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. They are one of the fastest-growing tech companies headquartered in Chicago and backed by leading investors.
Own complex Member escalations end-to-end, serving as the go-to resource for high-impact issues that require deep investigation and sound judgment
Manage inbound Member calls with care and empathy, turning challenging situations into positive experiences through strong de-escalation skills
Drive each case from beginning to end, ensuring every resolution is fair, well-documented, and completed efficiently
PadSplit is a real estate platform committed to providing affordable housing. We are dedicated to helping solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment for our members.
Use Excel, SQL, and data tools to build forecasting and planning models that inform inventory, production, and capacity decisions.
Manage end-to-end supply chain operations, from supplier ordering and inbound logistics to production readiness, inventory flow, and fulfillment execution.
Support business needs across e-commerce platforms and integrations, particularly Shopify, including apps, flows, data syncs, and any order-to-fulfillment triggers.
Misen aims to make cooking more enjoyable and accessible. They create thoughtfully designed kitchen tools, from knives to cookware, that combine premium quality with honest pricing and are building best-in-class operations and technical infrastructure to support growth.
Independently reviews and prepares customs documentation for processing and entry releases.
Handles general inquiries (internally and externally) over the phone, through email, or on Slack.
Completes files in a timely and accurate manner, in compliance with BorderBuddy and Customs policies and procedures.
BorderBuddy was established after the advent of the Internet and has managed the importation of a wide array of goods since then. BorderBuddy is part of the A&A Group of Companies and prides itself on being a technology-first customs broker, modernizing customs brokerage with tools for duty & tax calculation with a 100% remote working team across Canada and the U.S. We are a values-based organization and a dedicated group of professionals who value innovation, teamwork, learning and development.
Review customer accounts to compile compelling evidence for bank disputes
Identify and/or contribute to process improvements
Opportunity to participate in special projects
Super.com is on a mission to help people save more, earn more, and get more out of life. It's an opportunity to grow, make an impact, and unlock your full potential, as they invest in learning, celebrate bold ideas, and create pathways for career growth.
Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.