Handle various types of customer inquiries via inbound calls in a high-energy environment.
Leverage active listening and probing questions to resolve issues and meet goals.
Thrive in a fast-paced, ever-changing environment with strong multitasking skills.
Sutherland is a global business process outsourcing company that provides customer service and support solutions. With thousands of employees worldwide, they foster a culture of advancement and support.
Provide customer service and emergency services support for a public utility client.
Manage incoming calls and inquiries with strong communication and multi-tasking skills.
Work 24/7 shifts including weekends, with on-site training followed by remote work.
Sutherland is a digital transformation company that helps clients in industries like banking, healthcare, and retail achieve greater agility and transform customer experiences. The company has been operating for over 35 years and is Great Place to Work certified, promoting a culture of advancement and employee support.
Coordinate transportation activities including scheduling, communication, and tracking shipments for on-time delivery.
Negotiate rates with carriers and troubleshoot delays or emergencies during overnight shifts.
Prepare shipment documentation and assist customer support with trailer audits and alarms.
We are a fast-moving, team-driven logistics organization committed to delivering exceptional service to our customers. We value collaboration, problem-solving, and a positive, can-do attitude, fostering a supportive culture.
Respond to customer inquiries and requests through various communication channels.
Identify customer needs, guide conversation, and investigate issues to resolution.
Conduct initial troubleshooting and technical assistance to customers.
Knipper Health is dedicated to providing solutions in pharmaceutical access, commercialization, and patient support. They are an equal opportunity employer that values passion, action, and focus.
Provide excellent customer service via phone, chat, and email to maintain high customer satisfaction.
Set up and confirm distribution orders, vet content, and counsel clients on additional products.
Educate clients on PR Newswire products, services, and procedures.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions, providing PR and marketing professionals with tools to excel. With over 75,000 clients including 84% of the Fortune 500, Cision has offices in over 20 countries and fosters an inclusive environment with diversity and equity initiatives.
Assists the Solar Project Manager in overseeing project processes and ensuring timely, high-quality results.
Provides excellent customer service by validating expectations and handling inquiries.
Manages multiple projects, liaises between field technicians, management, and customers, and drives sales through effective execution.
Everlight Solar is a leader in solar energy in the Midwest, providing solar solutions. They are a rapidly growing company with a fast-paced, dynamic culture that values teamwork and innovation.
Responds to business phones, directs callers, schedules client appointments, and addresses voicemail messages within 24 hours.
Responds to virtual chat, directing participants to appropriate resources via referral or direct engagement.
Engages with a system-wide referral database, creating referrals for a diversity of internal and external partners.
Equus Workforce Solutions provides workforce development services in North America. They focus on the development, design, and delivery of demand-driven workforce solutions and have a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Respond quickly and professionally to customer inquiries.
Act as the voice of the customer internally to drive continuous improvement
Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders
LGC Clinical Diagnostics develops and manufactures diagnostic quality solutions and component materials for the extended life sciences industry. They partner with IVD assay developers, pharmaceutical, CRO and academic institutions. Each day, their world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes. LGC operates FDA-registered and ISO 13485-accredited facilities and ISO 9001-accredited facility.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Provide exceptional customer service and support, acting as the main point of contact.
Address inquiries, resolve issues, and ensure customer satisfaction with empathy.
Collaborate across departments to ensure customers receive the attention they need.
Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support for modern companies. Their team of professionals is motivated to provide top-notch value-added services to their partners by leveraging empowered teams, innovative solutions, and technologies.
Communicating effectively with all PassTime’s customers and end users in a professional and courteous manner.
Capacity to meet and/or exceed all PassTime service metrics, and quality levels.
Understand all processes and procedures related to PassTime products/services such as security, airtime renewal, and placing product orders.
PassTime is a leading provider of award-winning GPS Solutions, serving the automotive industry for over 25 years. With over 10,000 businesses worldwide, they prioritize expertise and understanding of customer needs, offering advanced technology and holding numerous technology patents.
Process telephone orders and provide product quotes, delivery specifications, and payment terms.
Prospect for new accounts and manage customer relationships within a specified territory.
Utilize company digital tools to sell, market, and demonstrate products while resolving customer issues.
Rexel USA is a leading distributor of electrical products, data communication, wireless communication and related supplies in the United States. With over 460 warehouse storefront locations and eight regions, they offer a large distribution network and promote from within to foster career growth.
Engage with area VPs, Directors, and community stakeholders to ensure timely resolution of construction issues.
Attend city, town, and HOA meetings to address local concerns and collaborate with the Construction Success team.
Monitor and report daily, weekly, and monthly KPIs, managing systems data and special projects.
Lumos is a fiber optic internet provider formed from the merger of Lumos Networks and North State in 2022, now a joint venture with T-Mobile called T-Fiber. They connect over 475,000 homes and businesses across nine states and aim to reach 12-15 million homes by 2030, with a startup mindset and servant leadership culture.
Define and build strategies for the staffing placement function.
Foster communication, collaboration, and knowledge sharing across the Staffing Management team.
Build and maintain strong relationships with clients where associates are placed.
HelloKindred specializes in staffing marketing, creative, and technology roles, offering a range of talent solutions. They aim to make work accessible and people’s lives better by connecting ambitious talent to flexible opportunities with trusted brands.
Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team.
Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities.
Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations.
ePlus believes technology is a people business and delivers solutions that make a real difference. They are passionate, skilled, and driven to deliver solutions that make a real difference and values collaboration, innovation, and extraordinary results.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for reporting.
Upsell if required and provide feedback on call issues.
TP is a global digital business services company that helps brands streamline their business. With over 500,000 employees speaking more than 300 languages, they focus on community support and client sustainability.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Handle inbound and outbound calls in a call center environment, providing excellent customer service.
Assist with account access issues, password resets, and ID reactivation for clients and inspectors.
Escalate complex issues to higher-level support and identify trends to improve service delivery.
Kreative Technologies provides call center support to clients and government personnel, handling inbound and outbound calls with professionalism. The company is an equal opportunity employer committed to a diverse and inclusive workplace, though its size is not specified.
Manage communications with various stakeholders at all levels, ensuring effective communication and appropriate tracking to closure.
Proactively foresee potential needs or issues and exercise structured, logical decision‑making to keep the executive activities running smoothly.
Serve as the primary point of contact and provide end‑to‑end support, exercising solid judgment and problem‑solving skills when challenges arise.
Miratech helps visionaries change the world as a global IT services and consulting company. They bring together enterprise and start-up innovation to support digital transformation for some of the world's largest enterprises with nearly 1000 full-time professionals.
Design and implement client success plans tailored to individual clients, including challenges, goals, and objectives.
Serve as the main point of contact for clients, addressing concerns and ensuring smooth communication.
Provide detailed reporting to clients on service usage and effectiveness, identifying opportunities for improvement.
NRI provides managed solutions and recommendations to improve current solutions. They foster a highly collaborative, results-oriented, dynamic, and extremely positive environment where employees can challenge their skills and work with large, sophisticated, and progressive clients.