Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues
Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts
Proactively documents and trains the Customer Success team on new or updated processes
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Automate operational tasks across all environments.
Design and maintain PostgreSQL database infrastructure components.
Respond to production incidents and platform emergencies.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has more than 50 million registered users.
Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
Debug integration issues involving external partners, coordinating directly with their technical teams when necessary.
Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes.
Wheelhouse is a fintech platform for the flex rental space, empowering short and mid-length stay providers to earn more from their rental properties. The company is remote-first and values transparency and collaboration, striving to set teammates up for success.
Serve as the primary post-sales technical expert on key accounts
Troubleshoot and resolve complex issues across custom integrations and data pipelines.
Create reusable templates, playbooks, and documentation that reduce cycle time
Common Room is the AI GTM Platform that empowers teams with AI agents built on complete buyer intelligence. They unify every signal across the full buyer journey into one continuously-updated, person-level view. The company has raised over $50 million from top-tier investors and they value simplicity, passion, and trust.
Administering and managing existing database clusters and individual databases.
Designing database structures and collaborating with other teams to achieve technical alignment.
Implementing backup, restore, disaster recovery, and business continuity strategies for database systems.
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries. They comprise 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.
Investigate and resolve technical issues raised by the Customer Success team through support tickets and product bugs.
Take ownership of fixing bugs and issues from the root cause, not just applying temporary workarounds.
Actively manage and coordinate stakeholders across Product, Customer Customer Success, Fincore, and Infrastructure to drive issues to resolution, align priorities, and ensure follow-through.
Baubap's Customer Success team raises technical support tickets that surface real issues impacting both customers and the product. We are looking for someone autonomous and execution-driven, who can move quickly from diagnosis to solution, directly contributing to the long-term growth and reliability of the product.
Own and resolve complex Tier 3 escalations across hardware, software, APIs, integrations, and platform behavior.
Act as the main point of contact for technical guidance on Strategic Accounts and serve as a domain owner for technical areas.
Independently identify, scope, and execute technical process improvement projects to enhance customer experience and reduce repeat incidents.
Boulevard provides a client experience platform for appointment-based, self-care businesses, empowering customers to give their clients more magical moments. They value diversity and inclusivity and offer equal opportunities for all, fostering a culture where employees can do their best work.
Installation, administration, operations, support, and maintenance.
Monitoring & upgrading of database servers to ensure availability, security, with optimal performance.
Query optimization in addition to assisting/reviewing/feedback to stakeholders.
Object Edge is an award-winning digital consultancy established in 1994 that works with leading global brands. They help businesses differentiate and compete by creating effortless digital experiences leveraging a data-driven, collaborative, and best-in-class team.
Responsible for managing the ongoing operational processes that keep data platforms running smoothly and reliably.
Detail‑oriented, highly process‑driven, and skilled at maintaining strong data quality standards across recurring workflows.
Collaborate effectively with both technical and business stakeholders, helping teams stay aligned with governance expectations and SLA commitments.
Onebridge, a Marlabs Company, is a global AI and Data Analytics Consulting Firm that empowers organizations worldwide to drive better outcomes through data and technology. Since 2005, we have partnered with some of the largest healthcare, life sciences, financial services, and government entities across the globe.
Partner with Product Managers, Engineering, QA, and business teams to ensure internally developed tools function correctly.
Investigate product issues and ensure clarity on system behaviors to facilitate faster resolutions and informed decision-making.
Provide support to translate user feedback into actionable insights, improving workflows in a remote environment.
Jobgether is a platform that uses AI-powered matching to connect candidates with roles. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a SaaS cloud banking platform that aims to make banking better for a billion people. They offer exciting career opportunities and help shape the future of financial services.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Apply SRE principles to Customer Success and enable monitoring for key customers.
Detect and prioritize critical issues affecting the platform's reliability.
Proactively identify and implement improvements that enhance platform performance.
Jobgether is a platform that matches job seekers with companies using AI. They aim to ensure applications are reviewed quickly and fairly, connecting top candidates with hiring companies.
Resolve bugs and product feedback reported by Muck Rack team members and users.
Partner closely with the Customer Support team to diagnose User Issues.
Compile product data and reports to surface trends and feedback to relevant teams.
Muck Rack is the leading SaaS platform for public relations and communications professionals. They enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product.
Investigate reported fleet issues for root cause, track and categorize common issues, and escalate when necessary to the Autonomy Software Engineering teams.
Help build the company’s knowledge base for site staff and other Autonomy Support Engineers, curate and manage datasets for Autonomy software development.
Analyze testing data to assist in Autonomy software development, provide insights and patterns for cases that are preventing autonomy, and escalate as necessary.
May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs). Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe.
Design, implement, and operate PostgreSQL-based database solutions as part of the central platform.
Take technical ownership of PostgreSQL schema design, performance tuning, and operational stability.
Plan and execute migrations from legacy or heterogeneous database systems to PostgreSQL.
SYSTABUILD is building a shared cloud and platform foundation for a group of leading software companies in the construction, CAD and ERP domain. They are part of the Platform Engineering Team, developing backend-focused platform services and supporting multiple product teams across the group.
Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.
Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Liaise with Development, Support, and Implementation teams to provide the best possible experience to our clients.
Create documentation for policies and procedures used in the department for software installations, server configurations, or troubleshooting.
Work closely with other Cloud Services groups to resolve issues or help with configuration changes/testing.
Applied Systems transforms the insurance industry with innovative software and services. They have 40+ years of experience in the Insurtech game, and they foster a culture built on values that make them indispensable to each other.
Serves as a liaison between Pathward and Processors for daily communications.
Leads processor integrations and solution implementation to support Pathward products.
Provides frontline support and issue remediation for external system applications.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate their differences and know that their unique perspectives make them stronger and well-positioned for success.
Collaborate with Client Success Partner and Technical Business Analyst to develop recommendations to solve problems and issues related to business operations.
Conducts quantitative and qualitative analysis for Health module EHR analytics using Business Objects or other similar tools.
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S. committed to delivering solutions that change lives for the better.