Resolve bugs and product feedback reported by Muck Rack team members and users.
Partner closely with the Customer Support team to diagnose User Issues.
Compile product data and reports to surface trends and feedback to relevant teams.
Muck Rack is the leading SaaS platform for public relations and communications professionals. They enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product.
Own and improve the ITIL-aligned Problem Management process.
Lead RCA sessions using structured methods (5 Whys, Fishbone, Fault Tree).
Coordinate with Support, Application, Infrastructure, Developers, and Service Providers.
Eurofins Scientific is an international life sciences company, providing analytical testing services across multiple industries, ensuring safety and sustainability. With approximately 63,000 staff in over 950 laboratories across 60 countries, they maintain a decentralized and entrepreneurial network.
Own maintenance and improvement of existing eligibility and claims data integration feeds
Conduct in-depth data analysis and error reporting to validate feed performance and troubleshoot discrepancies
Collaborate with external feed providers to gather technical requirements, map files, test integrations, and resolve issues for renewing clients
Garner Health is transforming the healthcare economy by delivering high-quality and affordable care. They partner with employers to redesign healthcare benefits using incentives and data-driven insights and are one of the fastest-growing healthcare technology companies in the country.
Improve end-to-end patient support workflows, from first contact through resolution and follow-up.
Analyze support and call center metrics to uncover trends, pain points, and operational gaps — and turn insights into action.
Champion and evolve our QA program — ensuring we’re not just scoring interactions, but using them to elevate performance and consistency.
Midi Health's mission is to redesign care for women in midlife. They are growing fast and seeking purpose-driven people to help them build a best-in-class team.
Own intake requests: Run an intake and prioritization process for operational requests and issues.
Maintain operational health: Monitor and troubleshoot existing workflows and automations, resolve broken integrations and data issues, and proactively surface risks.
Design and improve workflows: Diagnose inefficient or fragile processes across teams and programs, then redesign them to reduce manual work.
Springboard is an education and workforce development company with a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. They partner directly with employers, healthcare systems, and workforce organizations to design and deliver programs that build durable talent pipelines.
Own complex Member escalations end-to-end, serving as the go-to resource for high-impact issues that require deep investigation and sound judgment
Manage inbound Member calls with care and empathy, turning challenging situations into positive experiences through strong de-escalation skills
Drive each case from beginning to end, ensuring every resolution is fair, well-documented, and completed efficiently
PadSplit is a real estate platform committed to providing affordable housing. We are dedicated to helping solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment for our members.
Analyze and refine end-to-end sales process to improve efficiency.
Assist in troubleshooting operational issues and propose changes to systems.
Create and update quotes, maintain pipeline in Salesforce, and audit data.
Automox is a cloud-native IT operations platform for modern organizations, enabling configuration, patching, and security for every endpoint. They are trusted by more than 2,500 leading companies and MSPs worldwide and earned Automox four straight quarters of record growth.
Implement impactful quality and efficiency projects.
Develop a dynamic, proactive, and high-performing team.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Work Anywhere company, they support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Own lab integrations end-to-end across the full lifecycle, including onboarding, maintenance, relationship management, and offboarding.
Coordinate timelines, requirements, and dependencies across engineering, ops, and customer success.
Troubleshoot using logs and evidence to identify what’s broken before involving engineers.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. They aim to unlock unprecedented insight into human health and disease and connect millions of people.
Provide proactive updates to customers on deviations and track order status.
Independently resolve escalated issues using provided resources.
Make educated decisions under pressure and anticipate problems early.
Airspace is a tech-enabled freight forwarder that redefines how critical packages are delivered. They leverage data and patented technology to coordinate logistics across a global network of drivers and airlines. Airspace values its employees, with over 300 team members, and fosters a culture of innovation and teamwork.
Lead and scale integration support, owning reliability and performance across interfaces.
Serve as escalation point for high severity production incidents, driving triage and analysis.
Design and operationalize a support model including SLAs, escalation pathways, and reviews.
SmarterDx is focused on improving healthcare outcomes through better clinical documentation. They appear to be a private company experiencing high growth, and they value innovation and customer trust.
Collaborate with co-workers to analyze and resolve issues.
Identify and resolve bugs discovered by coworkers.
Liaise daily between the Engineering Department and the rest of the organization.
Goodway Group is an independent and remote-first media and marketing services firm with over 90 years of history. They have a diverse team of digital strategists, media practitioners, technologists and data scientists with teams in the U.S. and the UK.
Serve as the primary post-sales technical expert on key accounts
Troubleshoot and resolve complex issues across custom integrations and data pipelines.
Create reusable templates, playbooks, and documentation that reduce cycle time
Common Room is the AI GTM Platform that empowers teams with AI agents built on complete buyer intelligence. They unify every signal across the full buyer journey into one continuously-updated, person-level view. The company has raised over $50 million from top-tier investors and they value simplicity, passion, and trust.
Develop a strong knowledge of products and evaluate usability.
Perform competitive analysis and help establish testing procedures.
Troubleshoot product failures and support the sales team with technical questions.
Avery Dennison Corporation is a global materials science and digital identification solutions company that provides branding and information solutions. They employ approximately 35,000 employees in nearly 60 countries.
Develop and maintain reporting to drive organizational accountability.
Partner with the Training group to identify operational inefficiencies.
Collaborate with cross functional teams to resolve inefficiencies.
Milton CAT drives operational improvement through analyzing data and system capabilities. They value diversity and encourage applications from individuals with disabilities, minorities, veterans, and women.
Collaborate with Client Success Partner and Technical Business Analyst to develop recommendations to solve problems and issues related to business operations.
Conducts quantitative and qualitative analysis for Health module EHR analytics using Business Objects or other similar tools.
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S. committed to delivering solutions that change lives for the better.
Identify and analyze breakdowns across onboarding, customer success, and support workflows.
Diagnose root causes of operational friction and translate them into clear, prioritized problem statements.
Partner with post-sale leadership to align on business definitions of success, service levels, and operating priorities.
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.
Drive customer revenue and shipments to the goals of the account and company
Western Digital is dedicated to powering global innovation, pushing technological boundaries to achieve what once seemed impossible. With decades of experience, they provide technologies, HDDs, and platforms for businesses, creative professionals, and consumers under brands like Western Digital®, WD®, and WD_BLACK™ Professional.
Supports Ambient AI Scribe testing, technical troubleshooting, workflow validation, and operational readiness.
Contributes to the development and refinement of standardized testing methodologies and workflow validation frameworks.
Translates technical findings into structured insights and recommendations for program leadership.
GovCIO is a company that transforms government IT, delivering innovative IT services and solutions. They foster a collaborative team environment and invest in their people, prioritizing continuous enhancement of the employee experience.
Own the execution and coordination of internal programs that support the global Solutions team.
Build and maintain a centralized knowledge hub of scalable assets and documentation.
Partner with stakeholders to operationalize the Voice of Customer intake and prioritization process.
Vanta helps businesses earn and prove trust by providing a platform to monitor and verify security continuously. They have a kind and talented team; while some have prior security experience, many have been successful at Vanta without it.