Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
You know what great customer support looks like and you're passionate about delivering it at scale
Investigate and resolve customer complaints and disputes in a professional and empathetic manner
Provide the best customer support by talking directly and honestly with our customers through a variety of different mediums
Monzo is a leading financial technology company committed to providing modern banking solutions. With over 13 million customers in the UK, they've built a banking app that customers love with high daily engagement and award-winning customer support.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Performs welcome calls and conducts setup process with new merchants.
Educate merchants on PCI compliance and Self-Assessment.
Troubleshoot and configure credit card terminals.
Xplor provides small and medium-sized businesses with cloud-based technology solutions. They have over 106,000 customers and a global network of talented colleagues, fostering a culture of community and providing tools for growth.
Provide support to clients through phone, email, and chat with a focus on root cause analysis and client education.
Address complex client questions and concerns with speed, professionalism and empathy; be a brand ambassador.
Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments. They support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.
Responding to customer queries in a timely & effective manner via inbound calls, ZenDesk or other customer support tools
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
They are reinventing consumer credit by using technology to easily tap into people’s assets, focusing on making credit cards cheaper. They are a well-capitalized team with over $250MM in equity funding, comprised of technology and finance executives.
Develop a strong understanding of Flywire's products and policies to provide solutions.
Handle client questions via various channels with speed and professionalism.
Solve complex payment problems using software tools and collaborating with team members.
Flywire is a global payments enablement and software company that aims to deliver complex payments. They have over 1,200 global FlyMates, representing more than 40 nationalities, and have 12 offices world-wide.
You excel at bringing the right people to the table, solving issues and identifying opportunities
You understand your customer by seeing your world through their perspective, speaking their language, and expressing the voice of your customer to improve Experian's solutions
You achieve results and identify new ways to grow our business and expand current partnerships
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries with corporate headquarters in Dublin, Ireland.
Manage opportunities within current business accounts regarding new products.
Increase Experian revenue by managing and closing deals with existing customers.
Consult with C-level decision makers to understand needs and develop complex solutions.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.
Provide high quality support via email and phone to property managers and parking customers.
Maintain a consistent, high-quality voice and tone aligned with company and brand standards.
Identify patterns, recurring issues, and gaps in our product or process, surface insights to the team.
Parkade aims to transform building parking management with their platform. They are a fast-growing, venture-backed startup, helping multifamily and commercial properties.
Shape and enhance a global support structure for SMB clients and Member Apps.
Optimize operations and unify processes to drive efficiency and service quality.
Lead a team committed to creating exceptional customer journeys.
Jobgether is a platform that uses AI-powered matching to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with hiring companies, with the final decision managed by the internal team.
Provision and configure new advisor accounts and teams in internal systems.
Manage advisor transitions, including moves between account managers or teams.
Execute user migrations and update internal systems to reflect accurate billing, contracts, and account information.
Wealth.com is the industry’s leading estate planning platform, empowering more than 1,000 wealth management firms to modernize the delivery of estate planning guidance to their clients. We cultivate a collaborative and supportive environment, fostering innovation and making Wealth.com a truly enjoyable workplace.
Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
Make recommendations for members with your deep knowledge about Forma’s product.
Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.
Build and maintain strong relationships with clients, vendors, manufacturers, and internal partners.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and believe unique perspectives make them stronger and well-positioned for success.
Support strategy, planning, and execution needs related to credit card engagement efforts
Collaborate with marketing and technical teams to implement and deploy lifecycle triggers
Assist with the creation, coordination, and delivery of multi-channel trigger communications
Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence.
Own and drive the product roadmap for card funding flows, settlement orchestration, ledger posting, and reconciliation.
Design scalable reconciliation and exception-handling systems that ensure all settlements, disbursements, and funds movements are accurately posted.
Evolve Affirm funding and liquidity orchestration models across multiple capital sources to optimize capital efficiency and program resiliency.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They offer honest financial products that improve lives and have a remote-first culture with employees across the country.
Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Develop and execute account strategies to maximise client product usage and drive revenue growth.
Coordinate post‑sale resources to ensure strong client adoption, satisfaction, and long‑term engagement.
Lead key client activities, including marketing plans, success reviews, QBRs, and product training.
Visa facilitates transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. They are dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Lead the end-to-end regulatory, compliance, operational, and member-impact management of a strategic change to a credit card product.
Implement Terms & Conditions change while minimizing member opt-outs, dissatisfaction, and attrition, and ensuring full regulatory adherence and fairness.
Serve as the primary SME for all regulatory and compliance requirements related to changes in credit card pricing and Terms & Conditions.
Blend is an AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. They tackle significant challenges by seamlessly aligning human expertise with artificial intelligence to unlock value and foster innovation.
Handle inbound calls to understand customer needs and provide accurate, tailored solutions.
Guide customers on using the Tu1 Check application and assist with troubleshooting; reset sessions and resolve functionality issues.
Assist Sales with resets, billing queries, account setup, and system navigation; manage incoming leads, ensuring timely follow-up.
TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. They make trust possible by ensuring each person is reliably represented in the marketplace, offering innovative solutions in credit, marketing, fraud, and risk.