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• Assist with reimbursement processes and manage coverage-related requests.
• Coordinate case documentation, follow-up activities, and resolve routine issues.
• Maintain accurate records and support process improvement initiatives.

This position is listed on behalf of a partner company that manages applications and next steps. They focus on improving patient access to essential therapies, and the role offers a purpose-driven healthcare environment with opportunities for professional growth.

• Serve as the primary point of contact for physicians, clinics, and healthcare stakeholders, ensuring consistent communication and trusted relationships.
• Support healthcare providers in navigating patient assistance programs, including enrollment, reimbursement, and therapy access processes.
• Manage and complete all required documentation such as special authorizations, prescription renewals, and enrollment forms with accuracy and timeliness.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient recruitment processes, and foster inclusive employee programs.

• Deliver high-quality customer service in a healthcare environment, handling inbound and outbound calls to resolve claims, benefits, and coverage inquiries.
• Research and document member and provider issues, escalate complex cases, and ensure timely follow-up across systems.
• Maintain strict confidentiality of sensitive information while adapting communication for diverse audiences including members, clinics, and vendors.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies efficiently. It operates as a partner recruiting organization, facilitating applications and next steps for roles like this one.

• Conduct outbound and inbound calls to support patients recently discharged from the ER and schedule appointments.
• Assist with administrative tasks and coordinate patient care with team members and provider networks.
• Become an expert with software like EMR, Slack, and Five9 to deliver high quality customer service.

Fuze Health is a digital health company that empowers patients to connect with care providers and health resources. It combines capabilities from LetsGetChecked, Truepill, and Alto Pharmacy, with a growing team focused on next-generation healthcare solutions.

• Conduct telephonic case management and thorough assessments of patients' physical, psychosocial, and financial needs.
• Develop and monitor treatment plans in collaboration with patients, caregivers, and multidisciplinary teams.
• Negotiate cost management strategies and maintain detailed documentation while meeting productivity and quality standards.

Personify Health created the first and only personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. They serve employers and health plans with data-driven solutions and are on a mission to empower people to lead healthier lives.

• Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
• Manage case work, document interactions, and ensure accurate data entry.
• Collaborate with teams to escalate complex issues and maintain service quality.

Five Star Solutions provides customer support services for members and clients. They are committed to a diverse workforce and are an equal opportunity employer with a focus on professional service.

• Make outbound calls to schedule appointments for preventative health screenings and assess high-risk patients.
• Assist members with benefits, insurance information, and conduct surveys to enhance their healthcare experience.
• Work remotely from home in a role that requires strong computer skills, empathy, and excellent customer service.

Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They have over 30 years of experience and foster a collaborative, innovative culture focused on growth and accountability.

• Serve as the vital link between members and their dental care by answering 40-60 inbound calls daily, addressing inquiries with compassion and expertise.
• Capture member information accurately, investigate unresolved issues, and collaborate with internal teams to ensure timely resolutions.
• Maintain flexibility and compliance with HIPAA, while navigating multiple software systems in a high-volume call center environment.

Avēsis has been providing essential ancillary benefit solutions since 1978, developing and administering programs covering over 8.5 million members. They strive for excellence in member satisfaction and client retention, fostering a culture of inclusivity and diversity.

• Provide exceptional customer service and build rapport with patients.
• Serve as the new patient scheduling liaison for 16 clinics and telehealth visits across 20+ states.
• Manage and schedule new patient appointments and promptly respond to patient inquiries.

Aligned Modern Health is changing the face of healthcare with a holistic, multi-disciplinary model offering evidence-based solutions. The company has 16 clinics across Chicago and suburbs, provides telehealth services in over 20 states, and prides itself on outstanding clinical outcomes and a five-star patient experience.

• Handle inbound and outbound communications for up to 6 ambulatory practices, including patient inquiries and scheduling.
• Document and relay patient information to practices, following established guidelines for medication reconciliation and insurance verification.
• Utilize Epic and multiple communication tools to provide accurate appointment details and home instructions.

Boston Medical Center is a nationally-recognized leader in health equity, nursing, and initiatives to combat climate change, dedicated to providing exceptional and equitable care to all. We are a large hospital with a strong sense of teamwork and support, recognized as a top employer and best place to work.

• Handle inbound and outbound communications with healthcare providers and members via phone, email, chat, and portals.
• Provide accurate and empathetic support by researching and resolving inquiries, reviewing claims, and verifying coverage.
• Document all interactions in CRM systems and collaborate with internal teams to ensure efficient issue resolution.

Our partner is a healthcare services company focused on improving provider and member experiences. They offer a supportive culture with professional training and development opportunities for their remote team.

• Conduct benefit investigations, insurance verification, and prior authorizations to secure timely patient access to therapies.
• Manage patient case files, coordinate product ordering and shipment with pharmacies and prescribers.
• Handle inbound inquiries, report adverse events, and educate stakeholders on program requirements.

Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, objective candidate screening and share top-fitting shortlists with employers.

• Provide skills-based individual and group sessions to caregivers and ensure their full engagement in treatment.
• Proactively identify barriers, personalize care plans, and build caregiver skills to support lasting recovery.
• Collaborate with a multidisciplinary care team and maintain timely documentation of interactions.

Equip is the leading virtual, evidence-based eating disorder treatment program, dedicated to ensuring everyone with an eating disorder can access effective treatment. Founded in 2019, the company is fully remote, with a highly engaged, passionate, and diverse team that has served thousands of patients and families.

• Handle high-volume inbound patient inquiries in English and Spanish via phone and digital channels.
• Schedule appointments, register new patients, and maintain accurate EHR records.
• Verify insurance, screen for financial assistance, and follow HIPAA-compliant procedures.

Jobgether uses AI-powered matching to review applications quickly and fairly, sharing top candidates with hiring companies. It is a platform that connects job seekers with roles, focusing on efficiency and data privacy.

• Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries.
• Connect with customers via phone, email, chat, or social media to de-escalate issues and track call data.
• Upsell when required and escalate interactions as necessary.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainability. With a workforce of 500,000 across 300 languages, they foster a culture of inclusion and diversity.

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Handle patient complaints and identify the appropriate response and strategy to solve issues quickly.
• Keep records of patient interactions, process accounts, and file documents.

Homera Health has built large and fast-growing D2C telemedicine brands, expanding into new markets with virtual healthcare experiences. We are a diverse, global team hiring talent across product design, engineering, digital marketing, and operations.

• Serve as a key point of contact for patients scheduling diagnostic imaging and other services across multiple departments.
• Manage high-volume inbound and outbound interactions with empathy and accuracy while documenting in CRM systems.
• Adhere to HIPAA standards and follow established workflows to ensure efficient patient care coordination.

Carenet Health provides healthcare support services including patient scheduling and coordination. They foster a collaborative culture with a focus on growth and accountability, employing a team-oriented workforce.

• Responds to incoming inquiries via phone, email, and web portal, providing accurate and timely customer service.
• Works as part of a team to support service delivery and maintain strong customer relationships.
• Adheres to regulations and procedures to ensure privacy and safety of employee and patient information.

Sutter Health is a healthcare organization providing medical services and support to patients and communities. They are a large employer with a focus on collaborative culture and employee empowerment.

• Provide member-centered support by answering inbound calls and chats with empathy and clarity.
• Resolve core member issues including benefits coverage, cost-sharing concepts, and network provider searches.
• Own issues end-to-end using established workflows and document interactions accurately.

Included Health is a healthcare company delivering integrated virtual care and navigation. They are remote-first and focus on raising the standard of healthcare for everyone.

• Answering live calls, chats, and emails from clinicians and clients.
• Collaborating with internal teams to resolve roadblocks.
• Working with RCM and Engineering to address bugs and billing issues.

Grow Therapy is a three-sided marketplace that empowers therapists, patients, and insurance payors through technology. With over $328M in funding and a $3B valuation, they have empowered thousands of therapists and hundreds of thousands of clients.