Make outbound calls to schedule appointments for preventative health screenings and assess high-risk patients.
Assist members with benefits, insurance information, and conduct surveys to enhance their healthcare experience.
Work remotely from home in a role that requires strong computer skills, empathy, and excellent customer service.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They have over 30 years of experience and foster a collaborative, innovative culture focused on growth and accountability.
Follow scripts to educate patients and coordinate care needs.
Aledade empowers independent primary care practices by building value-based care networks that improve patient outcomes and physician sustainability. Founded in 2014, they are the largest network of independent primary care in the country, fostering a collaborative, inclusive, and remote-first culture.
Handle inbound and outbound customer service calls for patient scheduling and general inquiries.
Document interactions using web-based technology and escalate issues as needed.
Collaborate with team members across departments to deliver VIP customer service.
ChenMed is a family-owned, physician-led organization transforming healthcare for seniors by providing superior primary care to moderate-to-low-income populations. The company is rapidly expanding and offers great compensation, comprehensive benefits, and career development opportunities.
Handle inbound and outbound communications with healthcare providers and members via phone, email, chat, and portals.
Provide accurate and empathetic support by researching and resolving inquiries, reviewing claims, and verifying coverage.
Document all interactions in CRM systems and collaborate with internal teams to ensure efficient issue resolution.
Our partner is a healthcare services company focused on improving provider and member experiences. They offer a supportive culture with professional training and development opportunities for their remote team.
Deliver high-quality customer service in a healthcare environment, handling inbound and outbound calls to resolve claims, benefits, and coverage inquiries.
Research and document member and provider issues, escalate complex cases, and ensure timely follow-up across systems.
Maintain strict confidentiality of sensitive information while adapting communication for diverse audiences including members, clinics, and vendors.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies efficiently. It operates as a partner recruiting organization, facilitating applications and next steps for roles like this one.
Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Manage case work, document interactions, and ensure accurate data entry.
Collaborate with teams to escalate complex issues and maintain service quality.
Five Star Solutions provides customer support services for members and clients. They are committed to a diverse workforce and are an equal opportunity employer with a focus on professional service.
Manage customer inquiries and process healthcare information requests accurately and confidentially.
Provide excellent customer support via phone, email, and written communication while documenting all interactions.
Maintain strict confidentiality of healthcare data and comply with HIPAA and privacy standards.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates remotely and focuses on efficient, fair recruitment processes.
Conduct outbound and inbound calls to support patients recently discharged from the ER and schedule appointments.
Assist with administrative tasks and coordinate patient care with team members and provider networks.
Become an expert with software like EMR, Slack, and Five9 to deliver high quality customer service.
Fuze Health is a digital health company that empowers patients to connect with care providers and health resources. It combines capabilities from LetsGetChecked, Truepill, and Alto Pharmacy, with a growing team focused on next-generation healthcare solutions.
Conduct outbound calls to pharmacies to support patient care initiatives and address medication-related cases.
Communicate professionally with pharmacy staff and clinical teams to resolve issues and gather information.
Maintain accurate documentation and records within internal software platforms to ensure compliance.
The partner company is a fast-growing healthcare technology organization that connects patients, providers, and pharmacies to improve healthcare outcomes. It has a mission-driven and supportive team culture, focusing on improving patient care through innovative technology.
Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.
Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.
Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries.
Connect with customers via phone, email, chat, or social media to de-escalate issues and track call data.
Upsell when required and escalate interactions as necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainability. With a workforce of 500,000 across 300 languages, they foster a culture of inclusion and diversity.
Serve as a key point of contact for patients scheduling diagnostic imaging and other services across multiple departments.
Manage high-volume inbound and outbound interactions with empathy and accuracy while documenting in CRM systems.
Adhere to HIPAA standards and follow established workflows to ensure efficient patient care coordination.
Carenet Health provides healthcare support services including patient scheduling and coordination. They foster a collaborative culture with a focus on growth and accountability, employing a team-oriented workforce.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers with order management, troubleshooting, and complaint resolution while documenting interactions in CRM systems.
Maintain professionalism, empathy, and compliance with HIPAA and data security standards in a remote call center environment.
SleepRes is a venture-backed medical device startup revolutionizing sleep apnea and sleep-therapy technology. They are a small, agile, mission-driven team preparing for commercial launch of their innovative Kricket APAP device.
Serve as the vital link between members and their dental care by answering 40-60 inbound calls daily, addressing inquiries with compassion and expertise.
Capture member information accurately, investigate unresolved issues, and collaborate with internal teams to ensure timely resolutions.
Maintain flexibility and compliance with HIPAA, while navigating multiple software systems in a high-volume call center environment.
Avēsis has been providing essential ancillary benefit solutions since 1978, developing and administering programs covering over 8.5 million members. They strive for excellence in member satisfaction and client retention, fostering a culture of inclusivity and diversity.
Handle inbound and outbound communications for up to 6 ambulatory practices, including patient inquiries and scheduling.
Document and relay patient information to practices, following established guidelines for medication reconciliation and insurance verification.
Utilize Epic and multiple communication tools to provide accurate appointment details and home instructions.
Boston Medical Center is a nationally-recognized leader in health equity, nursing, and initiatives to combat climate change, dedicated to providing exceptional and equitable care to all. We are a large hospital with a strong sense of teamwork and support, recognized as a top employer and best place to work.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Serve as first point of contact for members, resolving questions and coordinating transportation services.
Document interactions, schedule reservations, and refer unresolved grievances to appropriate departments.
Support a 24/7/365 contact center environment, including nights, weekends, and holidays.
Modivcare leads the transformation to better connect people with care, facilitating non-emergency medical transportation and personal and home care to improve access and outcomes. They serve the most underserved and value team members with a comprehensive benefits package.
Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Document all interactions accurately and manage cases within company systems.
Escalate complex issues and collaborate with teams to ensure timely resolution.
Five Star Solutions provides customer service and support solutions. The company values diversity and is committed to a professional, diverse workforce, hiring the best available people.