Source Job

• Independently manage and prioritize a personal ticket queue from intake through resolution.
• Provide L2–L3 support for hardware, software, network connectivity, identity, and productivity issues.
• Produce and deliver weekly reports on ticket volume, resolution times, recurring issues, and outstanding items.

Sourcefit provides offshore staffing solutions, allowing businesses to build dedicated teams in the Philippines. While specific employee numbers aren't available in the job posting, they foster a culture of independence for their team members.

• Act as the initial point of contact for users reporting technical issues or requesting assistance.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, and networking devices.

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

• Handle escalated support tickets and troubleshoot issues across Microsoft 365, Windows, networking, and end-user systems.
• Own tickets from start to finish in a multi-client MSP environment, documenting fixes and proactively spotting recurring problems.
• Prioritize and manage multiple tickets while maintaining clear communication with clients and internal teams like Tier 1 and Tier 3 support.

This company is a boutique IT recruiting agency specializing in placements for IT consulting companies and managed services providers. It focuses on permanent, full-time positions in a fast-paced, problem-solving environment typical of the MSP sector.

• Provide exceptional customer support in a fast-paced remote Managed Services Practice
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
• Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, networking devices and hardware peripherals.

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They are fast-growing and seek candidates who want to be part of their upward trajectory.

• Provide support for internal systems, including Azure AVD, Endpoint infrastructure, and Entra ID.
• Troubleshoot Windows 10/11, Microsoft Office, and desktop/mobile devices.
• Administer Windows Server 2019/2022, Active Directory, Group Policy, and Domain Controllers.

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they've experienced 100% year-over-year growth due to their focus on service, valuing collaboration, culture, and client satisfaction.

• Provide advanced technical support and operational execution.
• Support administration and standardization efforts.
• Serve as a primary escalation resource for complex technical issues.

NAC International is a global leader in nuclear fuel cycle management and consulting services. For more than 50 years, they have been at the forefront of nuclear innovation, delivering safe, sustainable, and forward-thinking solutions in fuel cycle technology and waste management.

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment

Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.

• Providing rapid, high-quality support for end users using remote assistance tools.
• Independently triaging, investigating, and resolving technical issues while documenting findings.
• Creating internal and user-facing documentation to improve support efficiency.

Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. CATF is highly respected for its deep expertise and research on energy and industrial systems, with offices in Boston, Washington D.C., and Brussels, and staff working virtually around the world.

• Provide remote telephone and email-based IT operational support.
• Troubleshoot and resolve IT incidents and service requests.
• Fulfill requests and resolve incidents to meet established SLAs.

Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success.

• Manage user onboarding and offboarding, including account creation, permissions, and workstation setup
• Perform Identity and Access Management tasks across Microsoft 365, Active Directory, and Google Workspace
• Handle inbound support requests via phone and ticketing system, resolving end-user issues in a timely manner

Coretelligent partners with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust.

• Serve as the internal point person for all team member technical issues.
• Manage day-to-day administration of our Microsoft 365 environment.
• Collaborate with the people team to deliver a consistent, high-quality onboarding experience.

Surefire Cyber redefines the incident response model by delivering a swifter, stronger response to cyber incidents. Their client-centric approach reduces stress and provides clients the confidence needed to prepare, respond, and recover from cyber incidents and fortify their cyber resilience after an event. They foster a culture of collaboration, innovation, and unwavering commitment to their clients, partners, and colleagues.

• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
• Demonstrate an approachable and empathetic demeanor when engaging with end users.
• Practice active listening to fully understand user concerns.

Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.

• Support staff via Slack and JIRA, troubleshooting complex issues.
• Administer identity, access, and endpoint services such as Okta and Active Directory.
• Contribute to IT projects including new tool implementations and platform migrations.

Grant Street Group provides SaaS in fields such as electronic payments, auctions, and tax collection and billing. They reward teamwork, professional excellence, and individual responsibility and offer a technology-rich work environment.

• Manage requests for technical assistance and document resolutions using the ticketing system.
• Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
• Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.

Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.

• Provide high-quality technical support and resolve IT requests within reasonable timeframes.
• Manage access and licenses (creation, modification, and removal of user accounts and SaaS access).
• Identify and implement improvements to IT processes and user experience leveraging automation and AI tools.

Workleap is a Montreal-based tech company with a mission to simplify work since 2006. They build products that tackle HR and IT challenges, including the AI-powered Workleap Platform and ShareGate, a Microsoft 365 migration and governance solution. More than 20,000 companies use Workleap products.

• Act as the primary contact for IT requests via Jira and Slack.
• Own identity and access management across core systems.
• Own SOC 2 Type II IT controls: evidence collection, audits, and working with external auditors.

PolicyMe is a Canadian digital insurance solution, offering straightforward and affordable financial protection. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.

• Own day-to-day IT support and employee lifecycle management including onboarding/offboarding, device setup, and access control for tools like Microsoft 365 and Slack.
• Coordinate with managed service providers and troubleshoot infrastructure issues such as VPN, networking, and email delivery across macOS, Linux, and Windows environments.
• Support acquisitions integration by assessing agency tech stacks, migrating legacy systems, and connecting them to Dwelly's core platforms with minimal disruption.

Dwelly is a UK-based, AI-enabled lettings and property management platform that grows by acquiring estate agencies and building technology to automate tenant management, payments, and property maintenance. The company is a fast-growing, product-focused organization backed by top-tier investors, with a team possessing deep experience in real estate, technology, and operations, fostering a culture of hard work and ambitious results.

• Resolve hardware, software, access issues across all time zones.
• Own and manage Google Workspace, Microsoft 365, and the Atlassian suite.
• Responsible for IT onboarding and offboarding, provisioning, SSO, and access control.

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.

• Implement and document solutions based on defined requirements.
• Implement enterprise solutions in collaboration with teams.
• Troubleshoot technical challenges and recommend resolutions.

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. It is equipped with elite engineering and dynamic innovation, empowering IT executives and their organizations to achieve competitive advantage. The company employs more than 1,200 people all over the United States, fostering a culture that embodies the spirit of a startup with the advantage of a scalable business.

• Work directly with customers to triage, troubleshoot, and resolve support tickets.
• Provide customer service through multiple engagement channels.
• Create and update documentation and user communications.

Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.