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US Canada Unlimited PTO

  • Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
  • Directly troubleshoot customer issues and resolve them by implementing attainable solutions
  • Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner

SaaS Technical Writing Troubleshooting Customer Service Communication

20 jobs similar to Customer Support Specialist (T1)

Jobs ranked by similarity.

US Canada

  • Review and evaluate AI-generated responses.
  • Rewrite or refine responses when needed.
  • Create natural prompts and dialogues, helping improve the quality of an AI model.

Welo Data, part of Welocalize, is a global AI data company with 500,000+ contributors delivering high-quality, ethical data to train the world’s most advanced AI systems.

$140,000–$160,000/yr

  • Own Alt’s flagship mobile application and its user-facing product.
  • Lead the React Native platform across build systems, deployments, CI/CD, performance, reliability, and developer experience.
  • Contribute to backend systems as needed and partner closely with product, design, and business to influence what we build.

Alt is building the financial infrastructure for the modern collector powering payments, lending, pricing, and liquidity for alternative assets.

$110,000–$158,000/yr
US

Translate business priorities and brand positioning into actionable integrated marketing plans. Orchestrate go-to-market moments across channels. Partner closely with teams across Marketing, Creative, Communications, Content, and Product to design and deliver integrated campaigns.

Headspace exists to provide every person access to lifelong mental health support and combines evidence-based content, clinical care, and innovative technology.

$97,500–$142,500/yr
US Canada

  • Build joint go-to-market plans aligning messaging, campaigns, and pipeline goals to drive shared growth.
  • Design and execute co-marketing programs that generate qualified leads and measurable partner-sourced pipeline.
  • Enable partners with training, best practices, and resources to improve marketing execution and performance.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency.

Canada Unlimited PTO

  • Working at the intersection of Sales, Product and Customer Success.
  • Become an internal expert in our technology.
  • Bridge the gap between the strategic direction of our product development and the needs of our market.

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Europe

  • Develop and deploy fraud detection, transaction monitoring, and behavioural risk models across payments, accounts, onboarding, and merchant activity.
  • Partner with product and engineering teams to embed models into real-time decisioning systems.
  • Continuously monitor model performance, drift, and emerging fraud patterns.

Moniepoint is a global fintech building modern financial services for millions of people and businesses across high-growth markets.

Europe

Develop and execute regional marketing strategies to drive B2B sales growth. Plan and execute marketing campaigns aligned with the company strategy. Lead B2B marketing initiatives in collaboration with the Business Development Team.

Ajax Systems is an international technological company and Europe's largest security system manufacturer with solutions for security, video surveillance, and smart homes.

India

Opportunity for a compliance and risk management professional to provide strategic guidance on governance, risk, and regulatory compliance frameworks. The Senior GRC Consultant will lead enterprise-wide risk assessments, develop policies and procedures, and ensure adherence to AML/CFT regulations, with a focus on UAE compliance standards. This position combines analytical rigor with hands-on advisory work, allowing you to influence compliance practices and enhance operational resilience.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Europe 5w PTO

  • Deliver accurate, timely financial reporting.
  • Oversee day to day accounting operations.
  • Play a key role in process improvement and operational efficiency.

Chattermill helps large successful brands put their customers at the centre of everything they do using a Customer Experience Intelligence platform.

$0–$0/yr
Australia Canada Ireland New Zealand Philippines South Africa UK

  • Review and modify machine-generated audio segmentation and transcriptions.
  • Ensure all transcriptions meet quality standards for AI speech-recognition development.
  • Follow detailed project guidelines as an AI Specialist, contributing top-quality data.

Appen enhances AI-powered speech recognition through review and refinement of audio segmentation and transcription.

US

  • Build and maintain gen AI prompts aligned with ad formats and community dynamics.
  • Improve the quality and brand safety of model outputs across text, images, and video.
  • Partner with Product and Engineering to prioritize improvements and accelerate feature development.

Reddit is a community built on shared interests and trust, home to open conversations and one of the internet’s largest sources of information.

$49,920–$60,320/hr
US

  • Serve as the first line of support for school staff via phone, chat, and email.
  • Troubleshoot technical issues related to iPads, Hazel’s app, and internet connectivity.
  • Assist in verifying school users and updating their roles and access levels.

Hazel transforms schools into the most accessible front door to physical and mental healthcare, delivering therapy and medical services virtually to K-12 students.

$101,188–$152,845/yr
US

Manages the software engineering process, reviewing system specifications and requirements to prepare programming specifications. Architects, develops, and implements complex software solutions meeting standards for performance and security, working with cross-functional teams. Provides technical guidance, mentors engineers, evaluates technologies, and contributes to continuous process improvements.

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers.

Africa Asia Latin America

  • Support management of AIM for Scale operations monitor project milestones and deliverables.
  • Coordinate and implement AIM for Scale’s events with implementing agencies, documentation.
  • Oversee daily operations, managing work plans, budgets, and supporting the development of funding proposals.

The University of Notre Dame is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by its Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person.

  • Reviews and approves marketing materials against work papers.
  • Establishes and maintains strong relationships with Partners through regular communication.
  • Conducts periodic reviews of Partners compliance to guidelines and rules.

Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.

Americas

  • Drive revenue for Zapier through the entire sales cycle.
  • Understand customer needs and pain points to provide solutions.
  • Collaborate with cross-functional teams to build strategic adoption plans.

At Zapier, we build and use automation every day to make work more efficient, creative, and human.

$90,000–$120,000/yr
4w PTO

The Capital Markets Manager fulfills investor requirements for Asset Backed Securities and Loan Sales. This role refines automated analysis of metrics to identify trends. The position manages day-to-day communication and due diligence requests from capital partners.

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve.

US

  • Responsible for full-cycle salaried hiring with a strong focus on Commercial roles.
  • Partners closely with Commercial HR, business leaders, and the broader TA team to deliver a high-quality hiring experience.
  • Serve as a talent partner supporting Sazerac’s continued growth.

Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world.

US

  • Develop demand for the company's products and solutions through marketing lead generation campaigns and direct outreach.
  • Establish relationships with prospective customers to create a viable sales pipeline.
  • Convey the value of the platform to potential clients, directly impacting the company's future success.

OnBoard's board management software helps boards function at a higher level so every organization can make a bigger difference in the world.

North America Canada

  • Partner with customer executives to uncover pain points and demonstrate the transformative potential of the ServiceNow platform.
  • Drive enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives.
  • Shape and communicate a compelling vision that connects customers’ business strategies with the ServiceNow enterprise AI platform.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.