Translate business needs into technical requirements and define technical scope to align with business objectives.
Analyze and revise existing system logic difficulties and partner with business process experts to solve software issues.
Mentor technical analysts and lead department projects while reviewing vendor technical specifications.
Blue Cross & Blue Shield of Rhode Island is a health insurance provider dedicated to delivering high-quality, affordable, and equitable care to Rhode Islanders. The company fosters a culture of belonging, with a diverse and collaborative team that values transparency, accountability, and employee growth.
Own resolution of escalated, high-severity customer issues with clear communication.
Lead root-cause analysis and corrective actions to reduce recurring technical problems.
Coach support engineers and improve diagnostic standards and playbooks.
Magnet Forensics is a global leader in digital investigative software that helps law enforcement and organizations acquire, analyze, and share digital evidence. The company serves thousands of customers globally and fosters a culture of learning, innovation, and integrity with employees around the world.
Configure, administer, and optimize the Facets platform, including security, workflows, NetworX, and product/benefits setup.
Analyze business and technical requirements, troubleshoot configuration issues, and ensure integration with upstream and downstream systems.
Collaborate with technical teams and stakeholders, manage deliverables independently, and provide daily status updates.
The company specializes in the configuration and optimization of enterprise healthcare systems using the Facets platform. They operate at a large scale with a remote-first culture, emphasizing system accuracy, operational efficiency, and collaboration between technical and business teams.
Deliver post-sale consulting across full engagements, including client management, implementation, and knowledge transfer.
Lead customers through requirements gathering, business-value mapping, and workshops to drive adoption and early value.
Configure integrations and data synchronization between xMatters and third-party applications while managing scope and timelines.
xMatters provides a cloud-native Digital Operations platform that helps organizations automate responses to critical IT incidents, including on-call management and incident triage. As part of Everbridge, we serve over 1,000 global organizations and foster a collaborative, mission-driven culture.
Serve as subject matter expert for Epic applications, leading requirements sessions and configuration.
Provide third-tier support, troubleshooting, and root cause analysis for EMR issues.
Collaborate with vendors, trainers, and operations to implement upgrades and system changes.
Central Health is a public healthcare organization based in Austin, Texas, that provides medical services and manages health centers. It serves as Travis County's healthcare district, with a focus on community health and electronic medical record systems.
Provide application support to users via phone, email, chat, or ticketing system.
Manage support tickets from intake through resolution, troubleshooting routine problems.
Identify recurring issues and collaborate with technical teams to improve user guidance.
Magpie Health Analytics provides analytics and application support for federal healthcare clients. Their team is focused on customer service and improving digital health services.
Provide system-level support, configuration, and optimization for Epic ASAP applications.
Collaborate with clinical, financial, and IT teams to translate business needs into effective technical solutions.
Support project planning, on-call rotation, and end-user training to ensure application stability and adoption.
Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. With a team of more than 500 professionals, they are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.
Lead IT Capability Request analysis, requirements elicitation, and business/solution assessments for a federal agency.
Translate mission needs into epics, user stories, and acceptance criteria while supporting UAT and implementation.
Mentor analysts, establish requirements standards, and deliver executive-level reports and recommendations.
Provides enterprise IT consulting and support to a federal agency, specializing in requirements analysis, technology evaluation, and service delivery. A remote-first government contractor with an experienced team, it values mentorship, quality, and collaboration.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Analyze enterprise financial management systems, interfaces, APIs, and architectures to identify consolidation and modernization opportunities.
Develop current- and future-state technology roadmaps aligned with federal financial management requirements.
Translate strategic recommendations into implementation guidance, including data migration and system transition plans.
Our partner is a consulting organization supporting federal financial management modernization. They offer a collaborative remote environment and focus on enterprise technology strategy.
Own incident management end to end for Loomi, leading live incidents as Incident Manager through restoration.
Design and implement a unified incident process across products, and own incident communications for customers and executives.
Establish Problem Management from scratch, including root cause analysis and a known error database.
Bloomreach is building the world’s premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust.
Lead discovery sessions with stakeholders to capture and document product requirements, ensuring shared understanding.
Translate functional requirements into detailed technical specifications, bridging business and engineering teams.
Own and prioritize the team's backlog of user stories and facilitate agile refinement sessions.
Megaport is the global leader in Network as a Service (NaaS), connecting businesses to cloud, data centers, and each other. With over 600 employees across Asia-Pacific, Europe, and the Americas, the company fosters a collaborative, supportive culture where curiosity and customers drive success.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.
Manage operational excellence for customer-facing technology delivery and timely SLA reporting.
Drive issue resolution, root cause analysis, and day-to-day production support for healthcare payer systems.
Oversee Edifecs and EDI operations, system maintenance, and customer escalation resolution.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding rapidly and investing in its people to support strong market momentum.
Lead complex analysis and strategic planning for high-impact IT solutions in software asset management.
Drive process compliance, governance, and adoption of best-practice SAM approaches across the organization.
Collaborate with stakeholders to define technology roadmaps and mentor colleagues in SAM expertise.
CommonSpirit Health is a nonprofit Catholic healthcare organization delivering integrated health services through over 2,300 clinics and 137 hospitals. With more than 157,000 employees across 24 states, it fosters a culture of faith-driven innovation and humankindness.
Partner with the Business Systems Analyst and stakeholders to translate business needs into detailed functional and technical requirements, user stories, and acceptance criteria.
Develop and execute comprehensive functional, regression, integration, and release testing for enhancements, fixes, and new functionality.
Troubleshoot production issues, monitor system processes, and analyze data to identify root causes and recommend sustainable solutions.
Penguin Random House is the leading adult and children's publishing house across North America, the UK, and many other regions. It is a vibrant, diverse community of nearly 300 publishing brands and imprints committed to quality and innovation.
Resolve complex Tier 3 escalations for RealPage products using SQL, API diagnostics, log analysis, and root cause analysis.
Take ownership of specific product areas, document defects, and administer escalation tickets in Salesforce.
Mentor junior analysts and contribute to knowledge base articles, troubleshooting guides, and internal training.
RealPage provides SaaS platforms and property management solutions for the real estate industry. The company fosters a collaborative, problem-solving culture with a focus on technical excellence, knowledge sharing, and professional development.
Lead requirements discovery and translate business needs into detailed technical specifications for engineering teams.
Visualize business and system processes with workflows, diagrams, and user journeys to align stakeholders.
Own backlog management and facilitate agile ceremonies to keep development aligned with business objectives.
This partner company is part of a globally distributed technology team transforming how businesses connect to cloud platforms, data centers, and digital infrastructure. They foster a customer-focused, international culture with an emphasis on collaboration and innovation.
Lead business analysis functions for large-scale interoperability projects in state government and Medicaid settings.
Provide leadership and specialized subject-matter expertise for policy, process, and change activities to ensure compliance with federal interoperability regulations.
Apply expertise in CMS Interoperability and Patient Access Final Rule, ONC Cures Act, and HL7 FHIR standards to drive data interoperability efforts.
Sabot Consulting is a management consulting company focused on providing technical and management consulting to IT executives and managers in strategic, operational, and project-based practice areas. Their success is driven by providing expert staff with the knowledge, experience, and professionalism to engage clients at all levels.
Troubleshoot and resolve complex customer issues across SOVRA's contract lifecycle management applications.
Own customer cases end-to-end, tracking issues in Jira and Zendesk with clear communication.
Configure applications, import data, support upgrades, and help customers adopt the next-generation platform.
SOVRA is a leading public procurement platform serving over 7,000 government agencies and more than 1 million suppliers across North America. The company is a growing, mission-driven organization focused on transparency, efficiency, and innovation in the public sector.