Assist with the management of UTO and PTO requests and processing using multiple systems for all regions.
Assist in real-time monitoring and managing the intraday schedules adherence and agent workloads.
Provide Technical Support leadership objective data around individual and team adherence and attendance concerns.
Hyland's mission is to help its employees, customers, and partners exceed their potential with its industry-leading content services platform. Our employees are passionate about helping customers succeed, raising up their fellow Hylanders, and engaging in the communities where they live and work.
Conduct comprehensive review and analysis of case files, discovery responses, medical records, QME reports, depositions, and other litigation-related documents.
Identify relevant facts, key issues, and case trends to support trial attorneys in hearings, trials, and settlement negotiations.
Draft concise case summaries, document review notes, and recommendations for litigation strategy.
Abramson Labor Group is a leading employment and workers' compensation law firm dedicated to advocating for employees' rights. They are determined in representing workers who have faced discrimination, harassment, wrongful termination, wage disputes, and workplace injuries and foster a dynamic and collaborative work environment.
Lead a team of CareDriver Support Team Leads to achieve department goals.
Track quality assurance and provide feedback to improve team performance.
Identify trends in customer issues and recommend improvements to leadership.
HopSkipDrive is a technology company focused on solving complex transportation challenges with a focus on safety and equity. Founded by three moms, they have facilitated over five million rides and continue to expand rapidly, recognized on the Inc. 5000 list multiple times.
Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Provide team leadership across case management, escalations, and operational support functions.
Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
Make informed decisions independently while collaborating with peers and senior leadership.
Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.
Prepare regulatory filings, conduct routine audits, and organize documentation for legal reviews.
Collaborate with attorneys and business leaders to support compliance initiatives and respond to regulatory inquiries.
Provide guidance to internal stakeholders on compliance requirements.
AffirmedRx aims to improve healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They are committed to making pharmacy benefits easy to understand, straightforward to access, and always in the best interest of employers. and the lives they impact.
File, track, and maintain corporate and commercial registrations; federal, state and municipal licenses; and records
Research emerging federal, state, and municipal regulations that may apply to Instawork and its subsidiaries, independently assess their applicability, recommend a compliance approach, and operationalize ongoing maintenance of any resulting obligations
Evaluate every recurring legal and compliance workflow for automation potential, then independently build or propose solutions
Instawork is an online labor marketplace connecting skilled workers with local businesses. Their AI-powered platform serves thousands of businesses and fosters economic opportunities in communities globally with hubs in San Francisco, Bangalore, and Chicago.
Drafting correspondence in regards to upcoming hearings/meetings/mediations.
Kelley Kronenberg defends workers' compensation claims on behalf of employers, insurance carriers, self-insured corporations, third-party administrators, and claims servicing agencies. They have a long-running and successful history, fostering a diverse, equal, and inclusive work environment.
Act as the sole point of contact for the Partner Success team when Lead is unavailable.
Help cultivate a healthy team dynamic, positive atmosphere, and culture of support and inclusivity.
Fetch is a fast-growing company that is transforming how multifamily communities manage amenities by offering package delivery, valet trash, Fetch Market, and Fetch Storage. They are tackling complex logistical challenges while creating seamless living experiences for residents.
Supervise, guide, and mentor project advocates to understand and support progressively more complex projects and issues.
Review Borough Commissioner (BC)/Deputy Borough Commissioner (DBC) and customer requests for project advocate support for customer projects or specific issues and assign project advocates.
Monitor team and individual project advocates to ensure smooth continuous progress of customer projects and timely resolve of customer project related issues
The NYC Department of Buildings ensures the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. They are committed to becoming a premier municipal building organization, dedicated to enhancing the quality of life for all New Yorkers and making our city safer.
Support Shields operations team at health system partners with day-to-day operations.
Organize and maintain required documentation to enable operational success.
Partake in liaison audit process, including conducting audits and providing feedback to Manager of Patient Services.
Shields Health Solutions partners with health systems to develop specialty pharmacies. We provide integrated pharmacy solutions to improve patient care, drive growth, and reduce costs.
Troubleshoots and corrects daily disruptions to productivity.
Ensures that the RBS provides a high level of service to the Affiliate operations based on the Statement of Work
Manages the staff operations and administration for the RBS program, including optimizing shift schedules, according to Affiliate needs.
SGS is the world’s leading testing, inspection and certification company. They are recognized as the global benchmark for quality and integrity with 93,000 employees operating a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Track EHR Council actions and escalate identified risks.
Facilitate and document meetings for VHA EHRM Tier 1 SME Teams, Workgroups and other stakeholders.
Support project management activities including coordinating and driving multiple tasks and project teams, distributing project communications, and participating in various SME team activities, meetings and events.
Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. They harness creativity, technology, and culture to connect people and systems to impact the world.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Be a trusted communication liaison for executive leadership.
Manage complex calendars, meetings, events, travel arrangements, expenses, and follow-ups.
Create and refine advanced Excel, PowerPoint, and reporting materials.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Training, supervision, and evaluation of staff attorneys, clerical and support staff.
Ensuring the efficient and timely operation of office procedures and programs.
The Law Department serves as legal counsel for the City of New York, representing the city in a wide array of legal matters. We are committed to providing excellent legal services and fostering a diverse and inclusive work environment.
Analyze and support non-clinical workflows across CM, CDM, and UM programs.
Translate operational and clinical requirements into process maps, SOPs, and job aids.
Support workflow automation and system optimization initiatives.
Personify Health created a personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes.
Provides support to the Network Provider Operations department with daily operations, project initiatives, system updates, special projects, and all regulatory reporting and analysis.
Audits departmental operations with a focus on data integrity, improving accuracy, and identifying training opportunities for department.
Leads system upgrades and implementations for the department, and provide technical support as needed.
Elderplan and HomeFirst are Medicare and Medicaid managed care health plans that are expanding services in response to patients' and members' needs. They are part of MJHS, a supportive community committed to excellence, respect, and providing high-quality, personalized health care services.