Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
PushPress is an AI-powered gym management platform built for boutique fitness, transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. They are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs.
Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.
Build and maintain the operational model for Support and Moderation.
Implement and improve the quality system, including tone of voice control.
Manage the team (hiring, onboarding, performance management, development).
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. They solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.
Maintain positive customer relationships by responding to inquiries via phone.
Provide information and education about IRS regulations and spending accounts.
Serve as a customer advocate by identifying needs and guiding them to resources.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They are passionate about providing solutions that allows American families to connect health and wealth, valuing individuals more than positions and fostering a welcoming and inclusive environment.
Act as the primary People Partner to 1–2 departments, supporting managers on performance, development, morale, and communication.
Guide performance processes: setting clear expectations, driving regular feedback, and managing reviews and underperformance.
Partner with managers to build strong, inclusive team cultures based on trust, feedback, and psychological safety.
N8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since their founding in 2019, they’ve grown into a diverse team of over 220, working across Europe and the US, connected by a shared builder spirit and with their centre of gravity in Berlin.
Oura's mission is to empower every person to own their inner potential. They provide award-winning products that help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Review, identify and analyze root cause for all escalated service requests; continuously improve based on analysis within delivery teams.
Focus on developing proactive solutions to avoid common issues within escalation process.
Own escalated cases received from various channels including: complaint review requests received from the customer, live HAC escalations, and negative NPS survey responses.
Transcarent is a health and care company bringing medical, pharmacy, and point solutions together. They empower health consumers with choice and higher-quality care and lower costs for 21 million members across more than 1,700 employers and health plans.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Provide exceptional technical support and remote troubleshooting for our internal EHR system and other SaaS tools.
Maintain a working knowledge of payment structures and provider policies to effectively address and resolve provider inquiries.
Coordinate with partner teams to identify and report recurring service issues or bugs.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Build, scale, and lead a high-performing support team across multiple channels and user groups.
Develop and execute a comprehensive support strategy that serves both internal team members and external customers.
Continually analyze trends in support data and lead root-cause analyses to identify systemic problems and improvement opportunities.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that reimagines care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care. They likely have over 50 employees and promote a culture of innovation and putting children first.
Provide a seamless, high-quality support experience to members
Assist members with insurance education, eligibility, and enrollment support
Submit applications to carriers and own cases through approval
Vitable is a health benefits platform making healthcare better for employers of everyday workers. They bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Vitable is growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker.
Answer a high volume of inbound calls and ensure every interaction is respectful and solution-oriented.
Own the member's journey, including researching and resolving complex cases.
Guide members in accessing services, facilitating access to virtual care and connecting them to healthcare resources.
Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers and providing high-quality care. They offer numerous opportunities for career advancement and professional development.
Help manage team priorities, track program timelines, deliverables, and risks.
Coordinate internal collaboration and provide marketing insights and reporting.
Develop monthly D2C campaign assets and analyze trends and results in quarterly reports.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and our corporate headquarters are in Dublin, Ireland.
Answer inquiries with problem solving and empathy.
Aid team members with HR requests and maintain confidential information.
Provide customer service to team members in all stages of employment.
UnityPoint Health is committed to its team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, honoring the ways people are unique and embracing what brings us together.
Responsible for the management of our GP–Support team operating in the Americas time zone.
Give guidance, mentor, and coach direct reports; establish and monitor performance goals.
Maintain a close collaboration with Finance, HR, IT subject matter experts while supporting customers.
G-P's SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently. They are dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere by using diverse, remote-first teams.
Provide technical support for the internal EHR system and SaaS tools.
Address provider inquiries related to compensation and policies.
Identify and report recurring service issues or bugs.
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and serve 10 million people, offering tailored care and generating positive ROI for employers.
Serve as the primary point of contact for basic technical support and product-related inquiries.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in their Series D funding round in March of 2025 and are on an exciting trajectory as a company.
Responsible for team’s book of business and understanding growth opportunities.
Provides strategic leadership to team of Account Executives.
Champions strong client relationships and develops market-driven strategies.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They are determined to make HealthEquity the #1 brand in the marketplace and value their employees.
Support the Partner Solutions team and contribute to the success of the Pre-Approvals solution for financial institution partners.
Assist in developing marketing collateral and provide best practices to optimize partner use of the Pre-Approvals solution.
Collaborate with internal teams to support partner strategies and prepare performance recaps to highlight key results and opportunities.
SavvyMoney is a fintech company providing integrated credit score and personal finance solutions to bank and credit union partners. They were recognized as one of the "Top 25 Places to Work in the San Francisco Bay Area" and is an Inc. 5000 Fastest Growing Company.