Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Become a Tekmetric product expert and provide detailed account walkthroughs for new customers.
Establish strong relationships with customer stakeholders and manage data migrations.
Collaborate with sales, customer success, operations, support, and engineering teams to improve the onboarding process.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017 in Houston, Tekmetric has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.
Manage and execute end-to-end implementations of Ashby's solution for Mid-Market and smaller enterprise customers, handling about 15 concurrent implementations lasting 4-8 weeks each.
Work directly with customers to develop and execute implementation plans, ensuring a positive experience and fast time to value while aligning cross-functional stakeholders.
Advise customers on best practices, navigate change management, and proactively improve processes to enhance efficiency and efficacy.
Ashby is a B2B SaaS company building best-in-class products for recruiting and HR teams. They value small, talented teams and offer a remote-first, collaborative culture with a focus on continuous improvement and customer care.
Manage client campaign implementation, timelines, and end-to-end configuration.
Track, launch, and monitor campaigns to ensure successful execution.
Collaborate with Client Success and Development teams, generate reports, and support troubleshooting.
Impiricus is an AI-powered HCP Engagement Engine that ethically connects healthcare professionals to pharmaceutical resources. It was named the #1 fastest growing company in North America by Deloitte in 2025 and is guided by a council of 2000+ HCP advisors.
Support new and existing customers with onboarding of IP data.
Perform data mapping and manage complex datasets with high attention to detail.
Migrate customers' data into preferred format and coordinate with stakeholders.
Alt Legal is a fast-growing SaaS-based legal technology company that makes trademark professionals' lives easier through intuitive software. The company is a diverse virtual team with a collaborative culture, serving leading law firms and Fortune 100 companies.
Lead end-to-end implementation of Fellow for large enterprise accounts from contract signature to full rollout.
Design and execute detailed rollout plans for org-wide deployments across multiple departments and regions.
Serve as primary post-sale point of contact and trusted advisor for enterprise stakeholders including IT and executives.
Fellow is an AI meeting assistant that helps teams turn conversations into decisions and action. It is a remote-first Series A startup headquartered in Ottawa, serving teams at companies like Shopify and HubSpot.
Lead and manage the implementation and operation team to execute project plans for new and existing clients.
Partner with internal product development, operations, and client services to ensure successful and on-time delivery.
Continuously identify process improvement opportunities and mentor staff to maximize performance and potential.
Cotiviti is a healthcare data analytics and payment accuracy company that partners with clients to improve outcomes and reduce costs. The company fosters a collaborative culture and offers a remote work environment with a focus on innovation and teamwork.
Guide US and global clients from pre-contract to go-live, building playbooks and workflows for seamless onboarding.
Own the program end-to-end, including kickoff calls, SSO setup, milestone tracking, and client communication.
Act as a trusted advisor to HR leaders, designing engagement strategies that drive utilization.
LearnLux is a provider of workplace financial wellbeing, blending digital planning with access to financial planners. The company is venture-backed, has raised over $35M, and fosters a fast-paced, growth-focused culture.
Guide new customers through their initial journey, delivering personalized and customer-centric solutions while maintaining efficient and scalable processes.
Own day-to-day onboarding and provisioning activities, ensuring rapid execution and minimal friction.
Develop and improve workflows, automation, tools, and operational strategies to make customer onboarding more efficient and scalable.
This company provides a leading SaaS and container technology platform for customer onboarding. They operate as a remote-first organization with offices in Seattle and Paris, with a globally distributed team focused on customer success.
Lead recurring customer sessions to design outcome-driven use cases aligned with business objectives.
Drive consultative conversations to define business issues and remediation possibilities.
Implement and configure Nexthink products, including dashboards, alerts, and integrations.
Nexthink is a leader in digital employee experience management software, providing IT leaders with insight to see, diagnose, and fix issues at scale. The company serves over 1,200 customers and has 9 offices worldwide, focusing on proactive optimization.
Work with the Implementations Team to migrate new Kit customers onto the platform.
Manage multiple concurrent migration projects, including CSV imports, form/landing page rebuilds, and automation recreation.
Communicate clearly with creators via Zoom/Loom and collaborate across Slack and project portals.
Kit is an email-first operating system that helps creators grow and monetize their audience. The company is fully remote and independent, with a team dedicated to helping creators earn a living.
Own the implementation roadmap by identifying and systematically removing the most time-consuming and risky steps.
Turn manual work into product by replacing engineer-dependent setup with self-serve configuration and migration tooling.
Go deep with Implementation Managers and firms to understand where migrations stall and where expectations diverge.
Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. Backed by top-tier investors like Bessemer, KKR, and Revolution, they are one of the fastest-growing scale-up SaaS companies building category-defining technology.
Own the customer implementation journey as project manager for enterprise accounts, building project plans and tracking milestones.
Communicate across multiple stakeholders including executive sponsors, administrators, and end users to drive accountability.
Facilitate structured onboarding with kickoff meetings, process reviews, and training sessions tailored to firm needs.
Karbon is the global leader in AI-powered practice management software for accounting firms. They are a well-funded, globally distributed team with a people-first culture, certified as a Great Place to Work and listed on Fortune's Best Small Workplaces.
Participate in discovery sessions to capture complex requirements and translate them into efficient business processes.
Drive end-to-end NetSuite implementation, configuration, testing, and data migration to enable client adoption.
Support testing, training, and documentation while managing client communication and project timelines.
Bridgepoint Consulting, an Addison Group Company, is a leading management consulting firm providing finance, technology, and risk compliance services. As a NetSuite Alliance Partner, its Cloud Solutions practice delivers transformative initiatives with a culture of innovation, integrity, and work-life balance.
Support a defined group of clients by carrying out day-to-day responsibilities and coordinating with cross-functional teams.
Build and maintain positive client relationships that reflect Envoy’s commitment to service and provide timely, accurate responses.
Monitor personal and team inboxes, serve as the primary contact for assigned clients, and escalate issues as needed.
Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service to streamline and expedite the immigration process. They are a company fostering a culture of service and collaboration, seeking to build strong client relationships.
Own the onboarding and deployment of new clients, including project management and execution of go-live events.
Lead in-person and remote staff training sessions tailored to varying technical comfort levels.
Coordinate device setup, troubleshoot issues, and support technical teammates with infrastructure.
Sage provides an integrated software platform to reinvent fall prevention and emergency response for older adults in senior living communities. The company is a growing, mission-driven team of ambitious entrepreneurs with a culture that values hard work, sustainability, and fun.
Execute approved data migration activities including iManage exports and data preparation for Harvey import.
Provide Level 1 support for IG-related technology requests with accurate documentation and escalation.
Follow quality controls, maintain knowledge articles, and contribute to continuous improvement.
Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. They provide integrated operational platforms and advisory services, with a culture of respect, accountability, and collaboration.