Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
Monitor and manage operational performance across key service metrics.
Identify operational risks early by monitoring volume trends, service signals, and operational capacity.
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.
Responsible for recruiting, hiring and training technical support teams across our worldwide locations.
Coach team members and foster a culture of inclusion and commitment to personal and professional growth.
Take responsibility for providing time critical updates via our status page and support portal for critical incidents, maintenance windows or product releases.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They offer cloud-based solutions for communications, website design, meeting and agenda management, records management, and digital services to over 5,500 federal, state, and local government agencies.
Recruit, hire, and train high-performing technical support teams across global locations.
Oversee support delivery for one or more product suites, ensuring contractual coverage.
Foster a culture of inclusion, growth, and accountability within the team.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They have served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Provide strategic leadership for the CPE organization, spanning cloud infrastructure, platform services, and operational enablement.
Lead and develop CPE managers and senior technical leaders, setting clear expectations for execution, quality, and delivery.
Ensure platform reliability, scalability, and security through strong operational processes, observability, and incident management.
Kinaxis is a global leader in end-to-end supply chain management, enabling supply chain excellence for all industries. They have over 2000 employees around the world and are working towards solving some of the biggest challenges facing supply chains today.
Develop infrastructure operations strategy aligned with company's goals.
Oversee day-to-day operations, ensuring timely resolution of incidents.
Drive innovation and evaluate emerging technologies to optimize maintenance.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, they power everything from real-time communication and streaming to enterprise AI and secure web applications, and have a global team of 550+ professionals.
Lead complex operational projects from conception to completion, ensuring timely delivery and measurable impact.
Analyze existing business processes, identify inefficiencies, and design and implement solutions for optimization and automation.
Develop and monitor key performance indicators (KPIs) and operational metrics to track progress and inform strategic decision-making.
Instructure believes in empowering people to grow and succeed by creating intuitive products for learning and personal development. They facilitate meaningful relationships and inspire people in education and careers, offering opportunities for smart, creative individuals to create awesome solutions.
Design and execute roadmap to decouple ticket volume from headcount
Cultivate radical accountability and hold everyone to a high standard
Drive issue resolution through deep healthcare data proficiency
Aledade, a public benefit corporation, empowers independent primary care practices. Founded in 2014, they've grown into the largest network of independent primary care in the country, offering a collaborative, inclusive, and remote-first culture.
Lead, mentor, and foster a healthy, high-performing globally distributed engineering team.
Own the execution and delivery of highly critical, complex yearly roadmap items centered around large-scale foundational infrastructure upgrades, high availability, and platform resilience.
Own and drive the change management processes across engineering and product domains.
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Their global team of 230+ members is a diverse group of experienced engineers, traders, and brokerage professionals fostering a vibrant community.
Uphold a people-first leadership approach to facilitate learning and growth.
Oversee operational administration of key company platforms.
Translate strategic operational direction into clear systems and workflows.
ScribeConcepts' internal business functions include HR operations, financial operations support, company systems administration, and operational process management. The company values people leadership, financial awareness, operational discipline, and systems thinking.
Create a positive environment, demonstrating role model leadership to shape the team's culture.
Grow people in their technical expertise and career path, supporting learning opportunities.
Champion a culture of automation, continually seeking opportunities to eliminate toil and enable the team.
Mambu is a leading SaaS cloud banking platform that aims to revolutionize the fintech industry and make banking better for a billion people. They provide exciting career opportunities to shape the future of financial services.
Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk.
Act as an operational auditor to identify manual "toil" and guide the team toward API- driven automation for the Joiner-Mover-Leaver (JML) lifecycle.
Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages.
Outreach is the only complete agentic AI platform for revenue teams. They infuse agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. The company's success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives.
Provide operational leadership to multiple IT operations teams, ensuring effective service delivery.
Manage workforce direction, oversee technical processes, and drive improvement initiatives.
Manage and report on operational network statistics including KPIs, SLAs, and EOL configuration.
Jobgether is a platform that connects job seekers with potential employers. They leverage AI to match candidates with suitable roles and streamline the hiring process.
Lead, coach, and mentor a multi‑tier (Tier 1–3), multi‑region helpdesk to deliver consistent, high‑quality support across time zones.
Own and continuously improve CSAT, SLA attainment, queue quality, and customer communication standards.
Design and implement enhanced global policies, escalation frameworks, and operating standards.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. They provide a comprehensive suite of services, products, and data that enables clients to navigate complex, contentious, and often catastrophic situations.
Lead New Era’s Midmarket Resolution Support Services teams.
Achieve high customer satisfaction and meet service-level commitments.
Drive overall performance through effective communication and team leadership.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With over 3,000 professionals globally, they foster a team-oriented culture that values personal and professional development and exceptional customer service.
Provide senior leadership and operational management for helpdesk and customer support operations.
Lead helpdesk operations by establishing and managing a 24/7/365 support model.
Manage workforce development and subcontractors by recruiting and training helpdesk staff.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies.
Provide oversight and continuous improvement of service management and operational processes across Managed Services.
Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States, and its culture embodies the spirit of a startup with the advantage of a scalable business where employees can grow their career.
Lead strategic IT projects enhancing service delivery.
Collaborate with business leaders to identify tech needs.
Manage cross-functional teams ensuring project success.
Jobgether is a platform that connects job seekers with potential employers. They use AI to match candidates to jobs and aim for a quick and fair application review process.
Lead the development of technology strategies and roadmaps.
Ensure the security, stability, and availability of systems.
Foster a culture of continuous improvement in software engineering.
ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. They believe in flexibility, trust, and a culture where your wellbeing comes first.
Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).
IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.