Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.
Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.
Design, scale, and run the end-to-end first-line AFC process for alerts, onboarding, and monitoring.
Own operational metrics like open-alert volume, manual-review rates, and false-positive ratios.
Partner with product, tech, and finance to balance financial-crime effectiveness with cost and user friction.
Xapo Bank is a fintech bank focused on economic freedom and wealth protection. We are a fully distributed team of over 160 employees working remotely from 50+ countries, committed to changing traditional banking through innovation.
Define and lead the Customer Experience strategy across customers and partners.
Drive retention, LTV, and customer engagement through strategic initiatives.
Build a company-wide Customer Experience operating model and drive organizational transformation.
Social Discovery Group (SDG) is a global social discovery company that solves loneliness and isolation through virtual intimacy platforms. With over 1000 professionals worldwide, SDG is a two-time Great Place to Work winner and focuses on creating globally impactful social discovery products.
Handle user inquiries across multiple channels including email and future online chats.
Investigate incidents thoroughly to identify root causes and provide accurate solutions.
Escalate critical problems and bug reports to cross-functional teams, managing product returns and feedback.
Flipper is the creator of Flipper Zero, a portable multi-tool device for tech enthusiasts and engineers, and is building new products like Flipper One and BUSY. The team has built a global community of millions and is focused on innovative hardware and software solutions.
Own and scale CS systems and data infrastructure, including Salesforce CRM and BigQuery, to improve retention visibility and operational efficiency.
Write SQL queries to build and maintain reporting layers for CS leadership on retention, expansion, and team performance.
Support renewal and partner program operations by designing system automations and workflows that reduce manual work.
MagicSchool is the premier generative AI platform for teachers. Over 7 million teachers worldwide have joined our platform, and we are a fast-growing company focused on social impact.
Assist clients in selecting and booking hotel accommodations, providing accurate info on amenities, pricing, and availability.
Respond promptly and professionally to client inquiries via phone, email, or online chat, maintaining detailed records.
Collaborate with team members, stay updated on hotel offerings and travel trends, and attend virtual training sessions.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We are committed to excellent customer service and helping travelers create unforgettable experiences worldwide.
Handle client inquiries and provide support in both Spanish and English.
Utilize leadership skills to contribute to team growth and success.
Work remotely with uncapped earning potential and career advancement opportunities.
Global Elite Empire Consultants is a third-party recruiting firm, not an insurance agency. They are a rapidly growing company seeking goal-oriented individuals with leadership potential.
Manage appointment rescheduling and calendar updates.
Coordinate permit applications and track permit statuses.
Communicate with customers, technicians, and local authorities.
This company provides home services including HVAC, plumbing, and construction to US-based clients. They operate with a remote team and value efficiency in scheduling and permitting.